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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 2-Seat Bench 4.7 5 184 184
Nice bench We needed the bench to complement an unused space, and hoped that it would fit the bill perfectly. It did. The piece feels sturdy and appears to be well-constructed. Both the rush seat and the finish on the bench are attractive, we are pleased with the quality of both. June 12, 2011
great value well constructed, beautiful to look at and well worth the money. June 11, 2011
Great product I purchased the 3-seat bench in the dark brown finish. It looks great at the end of our king size bed, and it is sturdy and well made. I am very satisfied with it. June 10, 2011
Love it I purchased this (2 person) bench and looks perfect at the end of our dining table. My children love to sit next to each other on it to eat. Definitely a big hit! Well made and looks wonderful! Was back ordered so it took a little while to arrive but well worth the wait! May 26, 2011
just what I wanted I love the bench and is just what I expected. I use it in our entrance way to sit on when taking off shoes, but will also use it for extra seating when needed. May 3, 2011
Very good value for the money! Very sturdy construction and nice look with turned legs. Two things I did not like were that color was darker than shown in the catalog and the rush on the seat could have been twisted tighter. To clarify, the seat was woven fine and did not sag, it was the rush itself that could have been twisted tighter. April 30, 2011
Well made This is a really well made, stable piece of furniture. I bought it to put at the foot of the bed in our guest room. Looks good and provides a place to put guest towels as well as a place to sit when you're getting dressed. Excellent purchase. April 19, 2011
Perfect look I LOVE my new Dorchester bench, it's works wonderfully with my table that I bought from Ballard about two years ago. I'm now saving for a bench cushion and my look will be complete. Susan S. April 17, 2011
Great combination of design, function, and affordability I am very happy with the purchase. Actually it is the second bench purchased (I have the 3-seat bench, as well). I originally bought it for the mud room/back door entry, but put both in our eating nook to replace chairs. With the cushions they are very comfortable. My only disappointment is that the cushion (fabric color & pattern) I purchased for the 3-seat bench is not available for the 2 seat bench, as it seems to have been discontinued. Also, the packing was excellent and both arrived in perfect condition. April 15, 2011
Recommend only for light use This piece looks very nice but we found it too light in construction for daily use. If it's just to be out in a foyer to be used occasionally to sit and put on shoes, etc. then that would be okay. The seat material is the main concern. It needs more support below the hand woven rush. April 15, 2011
Perfect for a back entryway I have a small nook just inside the back entryway of my home, in which the dorchester bench fits perfectly. We use it to sit and put on our shoes, and when we enter the home we take off our shoes there and set them underneath and out of the way. Its perfect for us! Its well made and looks great! April 15, 2011
As Always, Great Quality I ordered this bench because it went on sale - which is exactly what many other folks did. It took a while to get here due to the increased demand from the sale - but it was well worth it. I did some searching online and this really is the nicest in this price range. Very solid construction. April 4, 2011
Sturdy, comfortable bench I bought this bench for an entryway, but I also wanted it to serve as extra seating in the living room when we had guests over. This bench is very sturdy, but light enough for one person to carry so we can use it anywhere it is needed. I also purchased the bench cushion which makes the bench a very comfortable place to sit. I love it. April 4, 2011
This producet looks fabulous in my entryway I really like this bench. It's functional and attractive. It's fits nicely in my craftsman style home, and it gives my kids a place to stop and put on their shoes. I ordered black to macth my staircase, but it's neutral enough to move to just about any room in the house should I decide to do so. My only complaint is that many others must like it too because it took forever to get it! It was on backorder. Then I received a second e-mail stating that it would be even longer. Fortunately that was inaccurate info and I received it when orinially predicted. All in all I'd recommend it! April 3, 2011
This is a great bench! This bench looks beautiful in my entry way with the buffalo check cushion on it. April 3, 2011
Black finish is stunning I absolutely love the black rubbed finish dorchester bench (2 seater) with the document fabric cushion. The workmanship is beautiful. The thickness of the cushion is so plush and comfy. Would highly recommend this product. March 31, 2011
It has a more expensive look I am very pleased with my Dorchester Bench. It has a more expensive look, fits perfectly in my small bedroom, yet adds extra seating. March 30, 2011
Love the design. The bench meets the superb quality that I've come to expect from Ballard Designs. March 30, 2011
cute bench I was on a mission to find this bench after seeing one in a beach house we rented. Looks great in my daughter's newly redecorated room -- LOVE it! Seems well-constructed, and is a perfect "accessory" for bedroom seating or as a spot for a guest's suitcase. March 30, 2011
Nice bench Very sturdy, seems to be well made. Comfortable to sit on, even without a cushion. Nice, versatile piece. March 30, 2011
So glad I waited I am so glad I held out and waited for this bench! It was backordered when I placed my order for the 2-seat rubbed white bench, but I promised myself I would hold out. It sits in my living room under a window. I love it just as an accent, but the extra seating it affords is wonderful as well. I have searched everywhere and have never found a bench so pretty (love the shape of the legs on it). Very well made and a great price. I just keep coming back to Ballard! March 21, 2011
Great all-around bench Love this classic design. Perfect for the foot of the bed--but would look nice anywhere. Sturdy, attractive, and large enough to fit two storage baskets underneath. March 20, 2011
Super Product Very pleased. Bench is made well. Looks great and is comfortable seating. I enjoy shopping through Ballard Designs, knowing quality products are offered and the purchasers satisfaction is insured. March 17, 2011
Great looking, great price This bench works perfectly for the foot of our bed and it was a great price. My only gripe is that the rattan makes a bit of a mess with the residue that comes off of it. Otherwise perfect. March 17, 2011
Fit perfectly in the space! The color aged moss was much lovelier than I expected. More of an antiqued cream. Fits perfectly in the little nook I bought it for March 16, 2011
Great stye, quality, and versatility at a great price. I have used my 2-seat Dorchester bench as a coffee table for awhile now and I could not be happier with my purchase. I have 2 rough and tumble boys and an active Labrador, and not a nick of paint has been damaged on this piece despite many bumps and whacks. I am very particular about finish quality, and this meets my standards and beyond. I have even found my boys standing on the rungs, and they have not budged. EXCELLENT product that I would recommend in a heartbeat! March 16, 2011
Great for many uses. I bought a two-seat Dorchester bench for our master bathroom -- we needed somewhere to put towels, clothing, or just sit as we dress after a shower or bath. We dressed it up with a corresponding cushion, also from Ballard. It's perfect. March 16, 2011
Good value I shopped around and found this to be best all around value...construction, appearance, and cost. March 16, 2011
Beautiful design, sturdy, functional These benches are beautiful at the foot of twin beds in a new guest room. Very welcoming and functional and a great value for this pricepoint. March 16, 2011
Great quality. I have been looking for years for the perfect piece to place in front of my window on to the lake, and with this piece I hit the jackpot. March 16, 2011
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