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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 192 reviewers.
Rated 5 out of 5 by Beautiful! This nice bench fits anywhere in our home. It is so useful when you need to sit down even to tie a shoe lace. It makes a beautiful addition to any corner. December 29, 2011
Rated 5 out of 5 by This is the second bench I have ordered-I Love Them This is my second bench I have ordered. I entertain quite a bit during the holidays and always need extra seating around the dining room table. I include the 2 benches with upholstered chairs and it looks amazing-plus the height is perfect for my dining room table. Any other time of the year I use one in the family entrance to my home and one in a guest bedroom with pillows. December 7, 2011
Rated 4 out of 5 by great bench Love it! I got it in black and it looks great in my entryway. The only negative is that the woven part is coming up a little bit - hopefully that won't get worse. Great value for the price. November 30, 2011
Rated 5 out of 5 by Quality is excellent My Dorcester bench arrived and now sits in my entry. The bench looks even better than I expected and the quality is excellent. My husband even commented on how great it looks and staying within our budget as well! November 25, 2011
Rated 5 out of 5 by Sturdy and well made I'm very pleased with the three seater bench. It arrived completely built, not needing to be assembled. It is very attractive. I plan on purchasing a one seater soon. November 23, 2011
Rated 5 out of 5 by LOVE the bench. I bought it for an entry hall but it was a little too big for the space so it ended up in the kitchen nook for use with a 32" rd table. It's sturdy, sits comfortably and looks great. I know I will use it for extra seating when we have family and friends visiting. I'm waiting for the single bench to come in for the original space. November 18, 2011
Rated 5 out of 5 by beautiful bench just as advertized! and very beautiful!!! I would recommend it. may h October 30, 2011
Rated 5 out of 5 by Nice style, scale and quality I debated ordering this bench for some time as I was uncertain whether the color would work in the room -- online color representations are so challenging. Color is perfect. The bench is a great size and scale for the end of a queen-sized bed. Quick delivery. Love it! October 29, 2011
Rated 5 out of 5 by Absolutely beautifull bench Very well made, extremely solid bench, i honestly could not be happier with this purchase! October 16, 2011
Rated 4 out of 5 by The bench was true to it's picture in your catalog. The bench was quite nice and exactly as I expected. I was attracted to this bench for it's simplicity and spindle legs. Most benches I looked at were heavy, informal and too big. The spindle legs make this bench delicate and unique, plus the option of a 2-seat or 3-seat, was nice. The woven rush seat is sturdy and comfortable enough to sit on without a cushion. I would definitely recommend this bench. October 6, 2011
Rated 4 out of 5 by I love the look of the bench I am concerned about the durability of the rush seating. It looks like it might fray in a few areas. I am very interested in your Marseille Cushions, but the color I was considering (green) has sold out. I have been watching your catalog/website for it to return, but it has not. October 6, 2011
Rated 5 out of 5 by Conveniently placed We love it! The size and color are just as anticipated. Once again, the quality of Ballard's Design are top notch and we will happily have a place to put on our shoes. September 30, 2011
Rated 5 out of 5 by Everything I expected and more! The bench is everything I expected from Ballard Designs and more. It updated the look of my existing kitchen table. September 25, 2011
Rated 5 out of 5 by Love it- perfect size Great for sitting at window watching birds and for extra seating when needed- September 15, 2011
Rated 5 out of 5 by Perfect Entryway Bench I have been looking for a bench for my entryway and when I saw this bench from Ballard I knew it was the one. It was packaged well and delivered quickly. This bench was just the piece I needed to warm up an empty space. I am very pleased with this purchase. September 14, 2011
Rated 5 out of 5 by I love my new Dorchester bench. I ordered the bench in black and it came just as pictured in the catalog. It looks perfect in front of the living room window and can be used in other rooms for extra seating. September 9, 2011
Rated 5 out of 5 by Beautifully Made My happiness with this bench started when I received the box. It was packed with the most care I had ever seen. The bench is very sturdy, and well made. It is a piece that I will have for a very long time. Dont hesitate to buy it, the pictures online dont do it justice! September 3, 2011
Rated 5 out of 5 by Perfect as described This two seat bench is just exactly what we have been looking for over the past year. It is exactly as advertised. Very sturdy and great looking. August 25, 2011
Rated 5 out of 5 by It is perfect!! Have it at the end of the bed: it looks great, just the right size for a king size bed & is a super convenient place to put the duvet & extra pillows at night (rather than tossing them on the floor). August 3, 2011
Rated 4 out of 5 by Very good item for the price. The bench came carefully packed. I am pleased that I will be able to use it for extra seating at the table, as well as in the kitchen hallway to give the kids a place to take off their shoes. July 30, 2011
Rated 4 out of 5 by Great accent piece. Originally bought it for a different location in my house ( front door) but moved it into a coat hallway. Love the quality and durability of this product. I bought the dark brown color to match my floors and theme of the house. I think the lighter color benches would have complimented the woven rush seat a bit better since there is more "green" tones on the seat than I was expecting. Overall, great product, picture is not exact but very close. July 23, 2011
Rated 5 out of 5 by Looks Great, Good quality, Comfortable. The Dorchester two seat bench is well made and looks great. I use this piece in a variety of situations in my home. The size, quality of workmanship and style lend to its versatility. July 22, 2011
Rated 5 out of 5 by Quality piece I love this bench! I use it at my kitchen table and it is sturdy and great looking. I also bought the cushion. Great buy! July 20, 2011
Rated 4 out of 5 by Really wonderful bench I love it - very sturdy, well made, looks like "real" furniture, not an inexpensive catalog piece. I saw mention of it in a magazine, and went to Ballard's site - otherwise I would not have known of this source. July 16, 2011
Rated 5 out of 5 by Great value Purchased the double bench to put at the foot of the bed in my guest room. It is perfect! Sturdy, functional and it looks great! Very quick shipping also. July 13, 2011
Rated 5 out of 5 by EXCELLENT PRODUCT! Waited a little while for this product as it was on backorder. Love it. I needed a little extra seating in my living room area and this fit the bill perfectly. I bought a pillow for this bench and it really looks nice. Great buy! July 11, 2011
Rated 5 out of 5 by beautiful, stylish, comfortable I just bought a custom trestle table that looks like an antique. I want new chairs, but am not ready to spend the money. In one of the Ballard catalogs, I saw this bench used as seating for a similar table, so I thought I'd give it a try. Not only does it look beautiful, it's comfortable as well. I prefer sitting on the benches! Oh, and it's unexpected. My friends comment that they'd never think to use bench seating at the head of the table. Thanks so much! July 9, 2011
Rated 4 out of 5 by Perfect We were looking for something to put near our entryway, next to the fireplace. This bench is perfect, just the right size for a small spot and it is very well constructed and looks quite nice. July 9, 2011
Rated 5 out of 5 by perfect bench for a front entryway Love this bench, put it in my front entryway and it is perfect. Looks exactly like the picture and arrives just like you see it. High quality and a good buy. July 4, 2011
Rated 5 out of 5 by Exactly like the picture When this arrived it looked exactly like it did in the catalog and fits perfectly into the room. Color and quality are excellent. July 3, 2011
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