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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 2-Seat Bench 4.7 5 151 151
I love the look of the bench. The only negative to the bench is the the staw seat does shedd alot and has come a bit unraveled from my kids picking at it. I added a cushion to it and these things are now no longer a problem. March 28, 2012
love the bench Despite having to wait a long time for the bench, we are glad we ordered it. It's beautiful, and fits in our bay window exactly. It's good quality and looks great. March 30, 2012
Comfortable, compact size This bench is a terrific addition to our dining room. I purchased it, along with the farmhouse cushion, to replace 2 end chairs at our dining table. It is a great fit and slides right under a window for an extra seat when it's not in use at the table. A great value! February 20, 2012
Looks Perfect! I love my bench. I put in at the end of our king size bed and it looks great! So useful too. February 16, 2012
Excellent quality This is the perfect height to pull up to our kitchen table for extra seating. Great quality, excellent shipping time. February 5, 2012
The bench was true to it's picture in your catalog. The bench was quite nice and exactly as I expected. I was attracted to this bench for it's simplicity and spindle legs. Most benches I looked at were heavy, informal and too big. The spindle legs make this bench delicate and unique, plus the option of a 2-seat or 3-seat, was nice. The woven rush seat is sturdy and comfortable enough to sit on without a cushion. I would definitely recommend this bench. October 6, 2011
Well made and very attractive This is a nice piece of furniture, a good size, functional and good looking. It even arrives assembled, always a good thing! January 18, 2012
Beautiful! This nice bench fits anywhere in our home. It is so useful when you need to sit down even to tie a shoe lace. It makes a beautiful addition to any corner. December 29, 2011
Bench is multi purpose. Bench color is exactly as shown on website and catalog. Good value and multipurpose. January 9, 2012
Sturdy, comfortable bench I bought this bench for an entryway, but I also wanted it to serve as extra seating in the living room when we had guests over. This bench is very sturdy, but light enough for one person to carry so we can use it anywhere it is needed. I also purchased the bench cushion which makes the bench a very comfortable place to sit. I love it. April 4, 2011
Really wonderful bench I love it - very sturdy, well made, looks like "real" furniture, not an inexpensive catalog piece. I saw mention of it in a magazine, and went to Ballard's site - otherwise I would not have known of this source. July 16, 2011
Perfect for a back entryway I have a small nook just inside the back entryway of my home, in which the dorchester bench fits perfectly. We use it to sit and put on our shoes, and when we enter the home we take off our shoes there and set them underneath and out of the way. Its perfect for us! Its well made and looks great! April 15, 2011
As Always, Great Quality I ordered this bench because it went on sale - which is exactly what many other folks did. It took a while to get here due to the increased demand from the sale - but it was well worth it. I did some searching online and this really is the nicest in this price range. Very solid construction. April 4, 2011
Black finish is stunning I absolutely love the black rubbed finish dorchester bench (2 seater) with the document fabric cushion. The workmanship is beautiful. The thickness of the cushion is so plush and comfy. Would highly recommend this product. March 30, 2011
Great all-around bench Love this classic design. Perfect for the foot of the bed--but would look nice anywhere. Sturdy, attractive, and large enough to fit two storage baskets underneath. March 20, 2011
Beautiful design, sturdy, functional These benches are beautiful at the foot of twin beds in a new guest room. Very welcoming and functional and a great value for this pricepoint. March 16, 2011
Great quality. I have been looking for years for the perfect piece to place in front of my window on to the lake, and with this piece I hit the jackpot. March 16, 2011
This is a beautiful product. Love my new dorchester bench, along with the beautiful seat cushion for a finishing touch! It is a perfect piece to complete my entryway. Quality is excellent. Very happy with this purchase. May 23, 2013
Dorchester 2-Seat Bench Great quality. Product was already assembled. Really like the richness of it. Very happy with purchase. May 22, 2013
Excellent buy This is a well-constructed, handsome bench. Using it for breakfast room table seating. November 29, 2012
beautiful and functional I am using this bench as a window seat at a round table where there is just not enough room for a chair and the 3 feet of room they require for ease of movement. It looks great and is really comfortable with the cushion. It seems solidly constructed as well --no wobble or rocking from uneven legs. The rush seat could be more taut, and if I were using it without the cushion I would probably treat it with some sort of finish to increase its lifespan. That said, you cannot beat this bench in terms of value for money! It arrived quickly and in perfect condition, too. April 7, 2013
Beautiful bench but not built to last..... I love the look of this bench and ordered it about 5 months ago to use as a dining bench - similar set-up to what is shown online. However, the bench seat is made from natural material that is not lacquered. The strings are fraying and falling apart and we don't even have a half year use yet. I think that Ballard should have put something on the seat to prepare it for actual use. Beautiful look - very poor functionality. April 18, 2013
Has a great look I love the look of this bench at my kitchen table......however, after 6 months the rushing dried out and began to fall apart. I had to sweep the kitchen floor under the bench every time someone sat on it. I wish the rushing had some kind of sealant on it for durability. April 24, 2013
Comfortable, good-looking bench. I had a lot of patient help from the Ballard ordering department when I made this purchase, as I was trying to match the color of a similar bench I'd bought from Ballard several years ago, which required some research on their part. Thanks for the help, Ballard; I'm very pleased with my purchase. The bench looks great! April 18, 2013
Woven seat sheds too much I bought this bench about 6 months ago to use with my kitchen table. It looks pretty but I am sweeping up underneath it almost daily. The material for the woven seat is all over the floor. I purchased the cushion to help the situation but it is too big/too high. I have the Parsons chairs to go with the bench and with the cushion, anyone sitting on the bench is a few inches higher than the people sitting on the parsons chairs. April 10, 2013
This is the second bench I have ordered-I Love Them This is my second bench I have ordered. I entertain quite a bit during the holidays and always need extra seating around the dining room table. I include the 2 benches with upholstered chairs and it looks amazing-plus the height is perfect for my dining room table. Any other time of the year I use one in the family entrance to my home and one in a guest bedroom with pillows. December 7, 2011
Well made bench and cushion. Nice color designs. Very nice bench with a comfortable tie-on cushion. The cushion needs more tie-ons in the center, not just the four corners, because the center of the cushion moves back as you sit on it and doesn't return. March 15, 2013
This is well made and fits perfects! I added this bench instead of the two chairs I have for the table to give me more space. It was hard to find the rush bench seat in a smaller than average size bench. KMM Potomac, Md. March 3, 2013
I've had this bench for 5 years - it gets occasional use I initially had this bench under my bay window. My dogs used it to get on the window ledge. Through them hopping up on it the "rush" became comprimised, so I put it in my basement for later use. I occasionally used it when we had company, but never sat on it myself. Last night, I did. I had splinters of the "rush" material in my pants as well as all over my floors. I guess the material dries out after a few years. I was very uncomfortable to sit on even for a few minutes! December 30, 2012
Great bench I bought this bench to be used as a coffee table. It is very sturdy and I am quite pleased with the quality. I bought it in the rubbed white finish and it looks great. February 6, 2012
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Product:SB143-Dorchester Benches
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