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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 3-Seat Bench 4.7 5 269 269
2 seat Dorchester bench It arrived today and I am so pleased. I needed a sweet bench to place at the end of black and brass Victorian bed, which is quite ornate, so this Dorchester bench was perfect. I got the black one. The only thing that might have been a bit disappointing was the rushing, because I was hoping it was a stronger tighter weave, because the center of it might not be that sturdy and without some protection might fray or unravel, but I plan on ordering the farm house cushion in black plaid because IMHO, it's a must for this bench. My little dog will surely enjoy it. It was amazing that it arrived all in one piece. I didn't have to screw on any legs or anything. Very nice French look to it. I would recommend it to anyone. The price was great. But definitely order you a cushion! March 2, 2015
Well made and very pretty I love this bench near our back door. I also purchased the Ballard boot tray and it fits perfectly under it to sit on the bench while removing shoes and place the shoes directly under the bench. The white finish is a soft white and looks great with the straw colored seat. February 26, 2015
Great for extra seating I bought this to use as extra seating in my living room and it's perfect in front of the fireplace. February 21, 2015
love I bought a antique black rectangle table. Couldn't find chairs i liked, so I bought these benches. They look amazing with it. February 20, 2015
Versatile and well priced Love this bench. It's sturdy yet light weight enough to move from dining table to living room for extra seating. February 15, 2015
3 seat bench I really like this bench, it was just as advertised. February 13, 2015
Well Constructed but Not Comfortable This bench is well constructed and attractive but it is not at all comfortable due to the seat height, seat dimensions and rush material. My Windsor dining room chair seat height is 16 1/2" and this bench measures just over 18" Without a cushion, I still find it uncomfortable to sit on even though it's a better seat height. One is forced to sit in the middle part of the seat, because the rush dips toward the center, thus causing the woven material to cut into one's legs! Putting a cushion or two on it should make it comfortable, but it raises one too far off the floor cutting off circulation in one's legs. I don't believe this bench was designed for comfort, and I am disappointed I invested in it for my home. The only solution I can see is to cut the legs down an inch or more. February 11, 2015
Extremely well built bench. I purchased the 3 seat Dorchester Bench for at the end of my queen size bed. It could not have been a better fit. It looks so perfect. I have ordered several items from Ballard Designs, I have never been disappointed, love Ballard. February 4, 2015
Very attractive piece Really like this bench. It looks great and works exactly like I wanted. I picked it from other options due to the dimensions. It is attractive and doesn't sit too far from the wall. I have it in an entrance hall and didn't want people stumbling over it. And it works great. January 17, 2015
Excellent Mud Room Bench I recently purchased the 2 seat version in "Rubbed Black" along with the grey checkered cushion for my mud room. The bench came already assembled and was a perfect fit for the mud room. My husband is a big man, 6'4" and 220 pounds- the bench has no problem holding him- it is very sturdy! I added black baskets under the bench to hold our gloves, hats, and mittens. Over all I am VERY pleased with the quality, color, and sturdiness of the bench. December 19, 2014
Love it! Bought the 3 seat bench in rubbed black to go with DR table. It works perfectly and is very nice quality. Very versatile and provides extra seating. December 12, 2014
Love my new bench My new bench fits perfectly by my front entry way. Matches my furniture also. Never have a problem with Ballard. Always satisfied with whatever I order. Thank you! November 14, 2014
Good quality - well made - comfortable I bought a two-seat rubbed cream for a pass-way from my kitchen to my den - as extra seating, a place to drop bags and mail, an extra seat that could be pulled anywhere in the house. I was pleasantly surprised at the quality and the comfort of the bench - it is a good depth and well made. The cream worked nicely with cabinet accents in my kitchen. So, I ordered a rubbed gray 3-seater for my laundry room. I had been searching for a solution there for years - and looking at various very expensive cabinet combinations - but after seeing (and sitting on) the 2-seater I bought - I opted for the 3 seater and hung a shelf/cubby/hook combination cabinet above it. It is awesome. THEN I needed a luggage rack for my guest room - but came up with the idea of putting a 2-seater (hickory brown) under the window in that room - and it's super nice - allows guest the flexibility to use as a seat or a luggage rack or a place where I can stack an extra blanker or two or some books. The guest room is really a 'craftsman' style of furniture - but the style of the bench works great - my style is a harmonious blend of all styles, I guess. Would highly recommend this product. Be sure to measure your length and depth available as these are generous benches! October 19, 2014
Perfect to be used at foot of bed. Used bench at foot of bed with cushion. Perfect to set a suitcase on while packing or unpacking, to sit on to tie up tennis shoes, or just to sit and watch TV. July 28, 2014
Nice product but finish not what was expected The ordering process was very efficient and the bench was received in a timely manner. I ordered the rubbed white finish but was disappointed in the overall look of the painted parts of the bench. It was certainly white but did not have the rubbed look that was pictured and was expected. I kept the bench because I liked the overall appearance but would caution others if you are looking for the antiqued look, you may be disappointed. July 24, 2014
Perfect I ordered the one seat bench for my vanity table and it is perfect. Looks great with the farmhouse cushion and is very comfortable. Love it! July 18, 2014
Great purchase Exactly as advertised. Arrived in excellent condition, packaged well and fits nicely in our beach home. July 9, 2014
french country bench I purchased 3 benches. They are pretty and functional and look great with my casual kitchen table. I wish they were about 1" - 2" smaller as they are a bit wide. July 3, 2014
Unique This bench is exactly what I've been looking for. It's not so easy to find a bench seat at this height. Love the woven rush seat. May 30, 2014
Not Same Bench as Previous "Dorchester" I purchased this 1-seat bench to match the "Dorchester" 1-seat bench I purchased in 2011. This product has different turned legs, thicker legs, and the horizontal leg supports are several inches lower than the previous bench. The new finish is also not quite as nicely 'rubbed'. The previous "Dorchester" bench I purchased was made in Italy, this one is made in Vietnam. I loved the previous version of this "Dorchester". The new one isn't as nice. I am disappointed. Ballard Designs, if the product is not the same, please don't use the same product name. I have attached a photo of the previous bench made in Italy, on the left, and the new version on the right. May 15, 2014
Dorchester 1-seat bench Beautiful 1-seat bench and perfect for a bath vanity stool. The hickory brown finish is lovely as is the rush seat. Ballard really knows how to pack their furniture well…it arrived in pristine condition. April 22, 2014
Love the black frame I love this bench. It is placed in my foyer with a large black framed mirror above it on a golden wall. Everyone uses it to take off or put on their winter boots. April 19, 2014
This bench is very well made I ordered this bench for an entry area. It gets a lot of use. I am very pleased with the quality and look. I do not have the "shedding" issues that others mentioned. Highly recommend. April 10, 2014
Some problems with this product I've got to write this review while I'm still totally out of breath from wrestling the foam insert into the cover! What a hassle! You need a slick cover over the foam - it won't slide into the cover - the fabric of the lining sticks on the foam. Now that it's on, it doesn't lay completely flat. I'm hoping that will correct itself over time. Never would have bought it if I knew it would come in two pieces and it would be SO difficult to put them together. Imagine what it will be like after I wash the cover a time or two! You need to revise this product. March 30, 2014
Great value; very versitle. I bought two of the SINGLE seat benches in rubbed cream. Had trouble deciding which great color to get. I like the height of the seat, and they are surprisingly comfortable to sit on. Except for drinks, they work as extra snack tables, too. They are easy to move around and seem very sturdy. March 25, 2014
this product is lovely I am very happy with the dorchester two-seat bench. It looks adorable in my dining room. I would recommend it to anyone. I have had several compliments on this piece. March 25, 2014
Love this bench I would recommend this bench. It came packaged with no dents or scratches. I was impressed with the price and quality. It is sturdy to sit on and not wobbly. I recommend this bench. March 21, 2014
Benches I was very surprised with the fast delivery. Also, the benches were strong and sturdy. March 8, 2014
Great product - very attractive Very happy with my Dorchester bench. I bought it to place along the wall in my dining room and to pull up to the table when we have guests. It works great for that - just the right height. It's so comfortable we all use it for sitting. Well made and attractive. I've gotten lots of complements on it. March 7, 2014
Great Bench I purchased the worn black 3-seat bench. It was packed well and arrived without damage. I waited almost 2 months to review this item to make sure there weren't any issues. Overall I am pleased with my purchase. I would have given it 5 stars but there is one problem. The rush does shed. However, it has decreased considerably since arriving and it is in heavy use. I use the bench as a coffee table and extra seating in our game room. The bench is primarily used by small kids and preteens. Yes, I do believe the bench will hold up under these conditions. :) The bench is solid and the finish is a perfect worn black. March 6, 2014
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Product:SB143-Dorchester Benches

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