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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 3-Seat Bench 4.6 5 183 183
the dorchester triple bench is great quality! my first purchase from ballard design. Not only do i love the dorchester bench that i purchased, i received it within a week in perfect condition and was very pleased with the packaging. December 19, 2011
Dorchester 3 seat bench I love the way this bench looks in my entryway. The one draw back is that the woven rush bench sheds a lot and I am consistently having to sweep up the shavings off my dark hard wood floors. November 3, 2011
Solid bench but a bit messy The bench is really well constructed and looks great with our table. But the grass is REALLY messy--especially at first. It's understandable, but I wonder if a swath of felt or some liner underneath wouldn't have been a good idea. It seems to get better the more you use it and all the loose chaff falls out. I would recommend this piece, regardless. Nice looking bench. April 2, 2011
Functional and Attractive Bench Sturdy, well-constructed, attractive bench. Nice size. Fits at the end of my queen size bed perfectly! July 5, 2011
Quaint bench This quaint bench fit perfectly in my dining room in an empty corner that I needed to fill space. Just added a few pillows and instantly had a cozy corner seating area for extra guests ... love it! March 30, 2011
Great design for the money The rush is a little rough and can snag. Atop clear flat finish would be nice for those who do not want a cushion March 16, 2011
Worth the wait I ordered this piece in March and didn't receive it until June! There were moments when I considered cancelling the order (I had ordered several pieces from Ballard and having been dissapointed with the quality had sent them back) but I decided to wait and I was glad that I did. The 3-seat bench with its beautiful cushion look amazing in my mud room area and instantly turned a rather boring area into something special. It is sturdy and the craftsmanship is what I expect from Ballard. I would highly recommend it and would suggest to Ballard to be a little better prepared for its demand. July 6, 2011
Dorechester Bench I really like my Dorchester Bench. The seat is wider than I thought it would be which is great for comfort. Fits so nice on the wall I picked out for it. Now I'm browsing through the catalog trying to decide on a cushion for my cute bench. November 3, 2011
Beautiful & Sturdy I was impressed with the thorough packaging. Bench is fully assembled and ready-to-go out of the box. Exactly as pictured in the catalog and the seat is woven well. Great mahogany finish and is perfect in our entryway. October 7, 2011
beautiful and sturdy I bought two single dorchester benches years ago for my craft room and loved them, so when I went to redecorate my guest bedroom I thought the three seater would be perfect for my guests to enjoy. It is so sturdy and more beautiful than it appears to be in the catalog pictures. It is a very classic looking peice and goes with any decor. I'm sure it will be passed down for generations in my family. April 29, 2011
Feels fragile i love the look of my new 3seat bench, but the material that makes up the seat feels fragile. I am concerned that it will get brittle and pieces will break over time. I wonder if there is maintenance I can perform to keep the rush seat in good shape? July 3, 2011
Dorchester Bench This product meets my requirements nicely. A few years ago I bought the Levanto bench and prefer the Levanto rush seating and color over the Dorchester model. The Dorchester seems slightly narrow by comparison and the rush seating pattern is different but overall I endorse this product. March 31, 2011
Quality...outstanding The Dorchester bench was my first order from Ballard. So impressed! The bench is beautiful, quality is outstanding! Thank you Ballard! I will continue to order from you! June 25, 2011
It's a lovely bench, strong and well made I purchased this bench to place at the foot of my queen size bed, it looks great. Size is perfect, the 3 seater. I also have the 2 seater which is in my entry way and it looks great there. I love the Farmhouse cushions. March 16, 2011
Lovely Bench! Super quality and great looking bench. Looks much more expensive than it was. July 13, 2011
Love this bench! This bench is a great price and looks wonderful in my entryway. I get compliments on it all the time! I especially love that I can change out the main cushion to suit the seasons and holidays. March 30, 2011
It's just what I needed. I put this bench at the end of my bed to hold decorative pillows at night. In the daytime, it is a great place to sit down and put on pants or shoes. It looks nice...casual and elegant at the same time. March 16, 2011
Love it I'm excited about my white dorchester bench. It was delivered in excellent condition and I love the look at the end of my bed. Fits well with my decor. Very pleased indeed. March 31, 2011
Decent bench for the money. Nice looking bench but the weave is very loose so unsure how well it will hold up with time. March 30, 2011
Absolute Perfection I bought this bench to put at the end of my full sized bed and it is just right. I simply could not have found anything more perfectly suited to the space. It is perfect! March 2, 2012
This bench is very well made I ordered this bench for an entry area. It gets a lot of use. I am very pleased with the quality and look. I do not have the "shedding" issues that others mentioned. Highly recommend. April 10, 2014
Some problems with this product I've got to write this review while I'm still totally out of breath from wrestling the foam insert into the cover! What a hassle! You need a slick cover over the foam - it won't slide into the cover - the fabric of the lining sticks on the foam. Now that it's on, it doesn't lay completely flat. I'm hoping that will correct itself over time. Never would have bought it if I knew it would come in two pieces and it would be SO difficult to put them together. Imagine what it will be like after I wash the cover a time or two! You need to revise this product. March 30, 2014
Great stye, quality, and versatility at a great price. I have used my 2-seat Dorchester bench as a coffee table for awhile now and I could not be happier with my purchase. I have 2 rough and tumble boys and an active Labrador, and not a nick of paint has been damaged on this piece despite many bumps and whacks. I am very particular about finish quality, and this meets my standards and beyond. I have even found my boys standing on the rungs, and they have not budged. EXCELLENT product that I would recommend in a heartbeat! March 16, 2011
Great value; very versitle. I bought two of the SINGLE seat benches in rubbed cream. Had trouble deciding which great color to get. I like the height of the seat, and they are surprisingly comfortable to sit on. Except for drinks, they work as extra snack tables, too. They are easy to move around and seem very sturdy. March 25, 2014
this product is lovely I am very happy with the dorchester two-seat bench. It looks adorable in my dining room. I would recommend it to anyone. I have had several compliments on this piece. March 25, 2014
Great looiking When we received our bench, it was packaged exceptionally well. All corners were padded and protected. We bought the black bench, and it looks great at the end of our bed. We have a traditional poster bed, and we purchased the bench to "catch" the bed coverings so they don't end up on the floor every night. June 17, 2012
Love this bench I would recommend this bench. It came packaged with no dents or scratches. I was impressed with the price and quality. It is sturdy to sit on and not wobbly. I recommend this bench. March 21, 2014
Great product - very attractive Very happy with my Dorchester bench. I bought it to place along the wall in my dining room and to pull up to the table when we have guests. It works great for that - just the right height. It's so comfortable we all use it for sitting. Well made and attractive. I've gotten lots of complements on it. March 7, 2014
Benches I was very surprised with the fast delivery. Also, the benches were strong and sturdy. March 8, 2014
I love it. In fact, I also ordered another one in a different size and finish. Love it, too. March 6, 2014
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