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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 3-Seat Bench 4.6 5 190 190
I'm very pleased with the bench. Looks great! The bench looks just like the picture and it perfect for my entry way. I was disappointed that it was not shipped when initially promised. However; customer service was prompt to let me know that it was delayed and the rest went smoothly. March 28, 2012
The bench is the perfect size. I purchased the 3 seat bench as additional seating to go with the Augusta dining table. It looks great with the table and fits perfectly underneath the 2 windows in the sitting area of my kitchen. The quality is very good. March 30, 2012
Great quality, strong and sturdy The bench is actually a little larger than I originally thought, which turned out to be a good thing. It's not flimsy at all, very strong and sturdy. It's a fantastic value for the size, quality and appeal. March 30, 2012
I love the look of the bench. The only negative to the bench is the the staw seat does shedd alot and has come a bit unraveled from my kids picking at it. I added a cushion to it and these things are now no longer a problem. March 28, 2012
Comfortable, compact size This bench is a terrific addition to our dining room. I purchased it, along with the farmhouse cushion, to replace 2 end chairs at our dining table. It is a great fit and slides right under a window for an extra seat when it's not in use at the table. A great value! February 20, 2012
Well made Great bench reminiscent of a French country piece. Great construction April 30, 2012
love the bench Despite having to wait a long time for the bench, we are glad we ordered it. It's beautiful, and fits in our bay window exactly. It's good quality and looks great. March 30, 2012
The bench was true to it's picture in your catalog. The bench was quite nice and exactly as I expected. I was attracted to this bench for it's simplicity and spindle legs. Most benches I looked at were heavy, informal and too big. The spindle legs make this bench delicate and unique, plus the option of a 2-seat or 3-seat, was nice. The woven rush seat is sturdy and comfortable enough to sit on without a cushion. I would definitely recommend this bench. October 6, 2011
Looks Perfect! I love my bench. I put in at the end of our king size bed and it looks great! So useful too. February 16, 2012
Excellent quality This is the perfect height to pull up to our kitchen table for extra seating. Great quality, excellent shipping time. February 5, 2012
Well made and very attractive This is a nice piece of furniture, a good size, functional and good looking. It even arrives assembled, always a good thing! January 18, 2012
Beautiful! This nice bench fits anywhere in our home. It is so useful when you need to sit down even to tie a shoe lace. It makes a beautiful addition to any corner. December 29, 2011
Bench is multi purpose. Bench color is exactly as shown on website and catalog. Good value and multipurpose. January 9, 2012
Sturdy, comfortable bench I bought this bench for an entryway, but I also wanted it to serve as extra seating in the living room when we had guests over. This bench is very sturdy, but light enough for one person to carry so we can use it anywhere it is needed. I also purchased the bench cushion which makes the bench a very comfortable place to sit. I love it. April 4, 2011
Perfect for a back entryway I have a small nook just inside the back entryway of my home, in which the dorchester bench fits perfectly. We use it to sit and put on our shoes, and when we enter the home we take off our shoes there and set them underneath and out of the way. Its perfect for us! Its well made and looks great! April 15, 2011
As Always, Great Quality I ordered this bench because it went on sale - which is exactly what many other folks did. It took a while to get here due to the increased demand from the sale - but it was well worth it. I did some searching online and this really is the nicest in this price range. Very solid construction. April 4, 2011
Really wonderful bench I love it - very sturdy, well made, looks like "real" furniture, not an inexpensive catalog piece. I saw mention of it in a magazine, and went to Ballard's site - otherwise I would not have known of this source. July 16, 2011
Black finish is stunning I absolutely love the black rubbed finish dorchester bench (2 seater) with the document fabric cushion. The workmanship is beautiful. The thickness of the cushion is so plush and comfy. Would highly recommend this product. March 30, 2011
Quality and value I purchased this bench for the foot of a king bed in a second guest room. It is the perfect accent. I bought the black finish and it is just as picture on the web site. I think this bench really hits it out of the park as far as quality goes. The price makes this a superior value. Sturdy and attractive, well packaged and delivered quickly; everything I've come to expect from Ballard Design. I stacked some books on it and it looks terrific even without a cushion. It will be the perfect spot for a suitcase and extra blankets. This bench is the finishing touch to my new favorite room in the house. September 14, 2013
Great all-around bench Love this classic design. Perfect for the foot of the bed--but would look nice anywhere. Sturdy, attractive, and large enough to fit two storage baskets underneath. March 20, 2011
Beautiful design, sturdy, functional These benches are beautiful at the foot of twin beds in a new guest room. Very welcoming and functional and a great value for this pricepoint. March 16, 2011
Great quality. I have been looking for years for the perfect piece to place in front of my window on to the lake, and with this piece I hit the jackpot. March 16, 2011
Product is attractive and well made. The bench is very well made and supports weights of 400#s. It's nicely made, comfortable and attractive. It provides comfortable seating at the table for two people at a perfect height. I recommend it very much. The price was reasonable too. September 29, 2013
Perfect! This bench was the perfect size for our kitchen table. It is well- made and attractive. August 30, 2013
This is the second bench I have ordered-I Love Them This is my second bench I have ordered. I entertain quite a bit during the holidays and always need extra seating around the dining room table. I include the 2 benches with upholstered chairs and it looks amazing-plus the height is perfect for my dining room table. Any other time of the year I use one in the family entrance to my home and one in a guest bedroom with pillows. December 7, 2011
Very pleased with this purchase I have been looking for a bench for my laundry room for putting on shoes and boots. I don't usually purchase furniture online. but I really liked the look of this bench for my needs. I am very pleased with the quality of this bench. I also purchased the farmhouse cushion in natural linen to go on the top. I would definitely recommend this product August 7, 2013
Just what I needed! I had been looking for a bench to go with my dining table that I had owned for almost 30 years. This bench was perfect and I get lots of compliments. July 24, 2013
Excellent buy This is a well-constructed, handsome bench. Using it for breakfast room table seating. November 29, 2012
This is a beautiful product. Love my new dorchester bench, along with the beautiful seat cushion for a finishing touch! It is a perfect piece to complete my entryway. Quality is excellent. Very happy with this purchase. May 23, 2013
beautiful and functional I am using this bench as a window seat at a round table where there is just not enough room for a chair and the 3 feet of room they require for ease of movement. It looks great and is really comfortable with the cushion. It seems solidly constructed as well --no wobble or rocking from uneven legs. The rush seat could be more taut, and if I were using it without the cushion I would probably treat it with some sort of finish to increase its lifespan. That said, you cannot beat this bench in terms of value for money! It arrived quickly and in perfect condition, too. April 7, 2013
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Product:SB143-Dorchester Benches