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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 3-Seat Bench 4.6 5 191 191
Love the black frame I love this bench. It is placed in my foyer with a large black framed mirror above it on a golden wall. Everyone uses it to take off or put on their winter boots. April 19, 2014
Rush seat very dry The design/sturdiness and overall look of the bench is excellent. But, the rush is dry/crunchy and has sharp ends poking out. I would've liked a smoother surface. Considered returning it, but decided to give it 2 coats of shellac. I know this voids the warranty, but I am much happier with the bench now. February 17, 2013
Some problems with this product I've got to write this review while I'm still totally out of breath from wrestling the foam insert into the cover! What a hassle! You need a slick cover over the foam - it won't slide into the cover - the fabric of the lining sticks on the foam. Now that it's on, it doesn't lay completely flat. I'm hoping that will correct itself over time. Never would have bought it if I knew it would come in two pieces and it would be SO difficult to put them together. Imagine what it will be like after I wash the cover a time or two! You need to revise this product. March 30, 2014
I love the sleek look of this bench. Perfect look for my foyer, just what I was going for, classy elegance with a touch of distress. February 7, 2013
This bench is very well made I ordered this bench for an entry area. It gets a lot of use. I am very pleased with the quality and look. I do not have the "shedding" issues that others mentioned. Highly recommend. April 10, 2014
Bench smells like a barn I've had this bench for at least a month and the woven seat still smells like hay in a barn. Thought it would pass and didn't want to keep the smelly box in the house so I threw it out. Otherwise I would have shipped it back already. The rubbed cream color is good and blended with some tables I already own, but not impressed with the "hand rubbed finish". Looks like paint was brushed on then sanded off in places down to bare wood. Very disappointing purchase. October 7, 2012
Great to look at - a little scratchy Great looking benches (I got two of large benches -- one as a window seat, and one for the end of my bed). But they are scratchy to sit on, and the straw breaks and comes off easily. Cushions would cure both problems, but I like the look of the bare straw... so I just have to be careful (and not let the cats anywhere near them). -- Felicia in Montrose October 30, 2012
Great value; very versitle. I bought two of the SINGLE seat benches in rubbed cream. Had trouble deciding which great color to get. I like the height of the seat, and they are surprisingly comfortable to sit on. Except for drinks, they work as extra snack tables, too. They are easy to move around and seem very sturdy. March 25, 2014
Bench good cushion not so good Liked the bench very much and it works in my space. The cushion on the other hand was disappointing especially for that price. It is very soft. The fill material is not good enough. I would have given the bench 5 stars and the cushion 1star. October 26, 2012
this product is lovely I am very happy with the dorchester two-seat bench. It looks adorable in my dining room. I would recommend it to anyone. I have had several compliments on this piece. March 25, 2014
Love this bench I would recommend this bench. It came packaged with no dents or scratches. I was impressed with the price and quality. It is sturdy to sit on and not wobbly. I recommend this bench. March 21, 2014
Love it! Love it! Love it! Received my bench in pristine condition. It was packaged like it was going around the world. The quality was fantastic and very substantial. I ordered it for a guest bedroom and it looks fabulous and far surpassed my expectations! I would NOT hesitate to recommend this bench to anyone. Believe me, you won't be disappointed. July 23, 2012
Great multi-purpose bench I bought the Dorchester 2-Seat bench to use in my living room entry area. I bought it in light green. I plan to use it for extra seating for when we have guests. I love it! July 20, 2012
Lovely bench! I LOVE this bench! It is the perfect size for my kitchen entry for sitting to put on shoes, put groceries. The best thing is that it came assembled!! July 7, 2012
Great product - very attractive Very happy with my Dorchester bench. I bought it to place along the wall in my dining room and to pull up to the table when we have guests. It works great for that - just the right height. It's so comfortable we all use it for sitting. Well made and attractive. I've gotten lots of complements on it. March 7, 2014
Benches were exactly as pictured! The benches look perfect in my living room! Quality is great and they will look good for many years to come. I will not hesitate to order from Ballard in the future. June 9, 2012
Beautiful Bench I purchased this bench to use at the end of my king size bed. It's perfect. I love the color and it is very well made. If you decide to purchase this bench for any spot in your home, you won't be disappointed. If we ever needed to, we could use this bench for extra seating in our family or dining room. March 24, 2012
Really nice looking bench I bought the 3 seat dorchester bench to put at the end of our queen size bed. It looks great. It arrived with no damage. May 10, 2012
Benches I was very surprised with the fast delivery. Also, the benches were strong and sturdy. March 8, 2014
I love it. In fact, I also ordered another one in a different size and finish. Love it, too. March 6, 2014
Nice bench! I've been thinking of getting this bench for a long time and finally purchased it. The 2 seat bench is perfect of the foot of our king sized bed and I can use it for extra seating when we have a large group over. I'm even thinking of using it for a coffee table. Then I'll have to order another one! It's well made and well packaged. February 20, 2014
Recommend only for light use This piece looks very nice but we found it too light in construction for daily use. If it's just to be out in a foyer to be used occasionally to sit and put on shoes, etc. then that would be okay. The seat material is the main concern. It needs more support below the hand woven rush. April 15, 2011
perfect fit This bench will travel from room to room with ease. February 26, 2014
This bench is sturdy and well constructed. I have bought the counter stools in the past. They are ten years old and still in great condition. I always receive compliments on them. I have noticed that the construction design has changed but the bench is still sturdy and well constructed, plus I did not purchase this bench to use with the counter stools so the design change did not matter. February 10, 2014
This bench looks great in my mudroom. This bench is a great addition to my mudroom. It's comfortable, inviting, and well made. February 16, 2014
excellent products Ordered two love them....Very well made and go with everything. Love the purchases as always great products. February 9, 2014
Met expectations We were looking for a bench to seat 3 people comfortably. This bench meets the need. It looks nice, and is also very sturdy. February 7, 2014
I love the look. And it' comfortable seat. Love the look. Added to our existing table. Finishes the look. February 8, 2014
Addrey Mirror and Dorchester 2-seat bench Both the mirrors and bench seat are great. This is the third Dorchester I've purchased and it's sturdy, comfy and stylist. Love 'em both. February 5, 2014
So perfect and pretty too! I have been searching for a nice bench for my guest bathroom, one that would not be too large or overpowering. When I saw this Dorchester 2-Seat bench, I knew it was "the" one. I bought the 1 Seat bench too, for the vanity. I am so pleased, and happy that Ballard Designs offered this in the Distressed White as it was exactly what I needed and wanted. January 29, 2014
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Product:SB143-Dorchester Benches