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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

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Dorchester 3-Seat Bench 4.6 5 193 193
Love it! I love my new 3-seat bench. The rubbed cream matches perfectly in my home. It was packaged very well. Its is very sturdy. The only issue I have is that it does shed. But, I knew that going into it based on other reviews. I also have the matching stools and they shed too. But, its no big shake. I have to sweep up the floors anyways from falling food (from my kids). They are made very well. January 9, 2014
Very pleased with this product Have only had this for a short time but it seems to be very sturdy and durable. It was packaged well and looked exactly like I hoped it would. We actually use it to sit on and I was worried if it would hold up. It has met all of my expectations so far. Great product. January 9, 2014
Nice looking and versitle. These stools are sturdy, but very lightweight - easy to move around, and they can go anywhere. December 13, 2013
Just what I needed. Guest rooms need places for guests to put their stuff as well as a place to sit down. A luggage rack is not enough. This bench and its cushion were the prefect answer. Great looking, comfortable too. December 3, 2013
Perfect Size! I recently decided to have Thanksgiving at my house and needed some extra seating. Purchasing two chairs was quite pricey and I liked the idea of mixing things up with a bench. I ordered the bench to match a table and chairs I purchased elsewhere. This was my first Ballard Design purchase. Let me just say the black color matches PERFECTLY and the height of the bench is exactly that of the chairs. I absolutely love this bench! Its much more sturdy than I anticipated and cannot wait to make my next purchase. Attached is a picture. November 7, 2013
Product is attractive and well made. The bench is very well made and supports weights of 400#s. It's nicely made, comfortable and attractive. It provides comfortable seating at the table for two people at a perfect height. I recommend it very much. The price was reasonable too. September 29, 2013
Quality and value I purchased this bench for the foot of a king bed in a second guest room. It is the perfect accent. I bought the black finish and it is just as picture on the web site. I think this bench really hits it out of the park as far as quality goes. The price makes this a superior value. Sturdy and attractive, well packaged and delivered quickly; everything I've come to expect from Ballard Design. I stacked some books on it and it looks terrific even without a cushion. It will be the perfect spot for a suitcase and extra blankets. This bench is the finishing touch to my new favorite room in the house. September 14, 2013
Perfect! This bench was the perfect size for our kitchen table. It is well- made and attractive. August 30, 2013
Very pleased with this purchase I have been looking for a bench for my laundry room for putting on shoes and boots. I don't usually purchase furniture online. but I really liked the look of this bench for my needs. I am very pleased with the quality of this bench. I also purchased the farmhouse cushion in natural linen to go on the top. I would definitely recommend this product August 7, 2013
Just what I needed! I had been looking for a bench to go with my dining table that I had owned for almost 30 years. This bench was perfect and I get lots of compliments. July 24, 2013
This is a beautiful product. Love my new dorchester bench, along with the beautiful seat cushion for a finishing touch! It is a perfect piece to complete my entryway. Quality is excellent. Very happy with this purchase. May 23, 2013
Dorchester 2-Seat Bench Great quality. Product was already assembled. Really like the richness of it. Very happy with purchase. May 22, 2013
Has a great look I love the look of this bench at my kitchen table......however, after 6 months the rushing dried out and began to fall apart. I had to sweep the kitchen floor under the bench every time someone sat on it. I wish the rushing had some kind of sealant on it for durability. April 24, 2013
Comfortable, good-looking bench. I had a lot of patient help from the Ballard ordering department when I made this purchase, as I was trying to match the color of a similar bench I'd bought from Ballard several years ago, which required some research on their part. Thanks for the help, Ballard; I'm very pleased with my purchase. The bench looks great! April 18, 2013
Beautiful bench but not built to last..... I love the look of this bench and ordered it about 5 months ago to use as a dining bench - similar set-up to what is shown online. However, the bench seat is made from natural material that is not lacquered. The strings are fraying and falling apart and we don't even have a half year use yet. I think that Ballard should have put something on the seat to prepare it for actual use. Beautiful look - very poor functionality. April 18, 2013
Woven seat sheds too much I bought this bench about 6 months ago to use with my kitchen table. It looks pretty but I am sweeping up underneath it almost daily. The material for the woven seat is all over the floor. I purchased the cushion to help the situation but it is too big/too high. I have the Parsons chairs to go with the bench and with the cushion, anyone sitting on the bench is a few inches higher than the people sitting on the parsons chairs. April 10, 2013
beautiful and functional I am using this bench as a window seat at a round table where there is just not enough room for a chair and the 3 feet of room they require for ease of movement. It looks great and is really comfortable with the cushion. It seems solidly constructed as well --no wobble or rocking from uneven legs. The rush seat could be more taut, and if I were using it without the cushion I would probably treat it with some sort of finish to increase its lifespan. That said, you cannot beat this bench in terms of value for money! It arrived quickly and in perfect condition, too. April 7, 2013
Well made bench and cushion. Nice color designs. Very nice bench with a comfortable tie-on cushion. The cushion needs more tie-ons in the center, not just the four corners, because the center of the cushion moves back as you sit on it and doesn't return. March 15, 2013
This is well made and fits perfects! I added this bench instead of the two chairs I have for the table to give me more space. It was hard to find the rush bench seat in a smaller than average size bench. KMM Potomac, Md. March 3, 2013
Rush seat very dry The design/sturdiness and overall look of the bench is excellent. But, the rush is dry/crunchy and has sharp ends poking out. I would've liked a smoother surface. Considered returning it, but decided to give it 2 coats of shellac. I know this voids the warranty, but I am much happier with the bench now. February 17, 2013
Beautiful Bench I love this bench. It matches an antique kitchen dining set that I have had for years. It is beautiful! February 13, 2013
This product looks great The wood features are very nice but the actual rush seat is not as firm or strong or stiff as I thought it would be. I put it under a window and it looks great and don't anticipate a lot of sitting on it so the weakness of the rush should not be a factor. February 8, 2013
I love the sleek look of this bench. Perfect look for my foyer, just what I was going for, classy elegance with a touch of distress. February 7, 2013
Beautiful, yet functional! I've been waiting the last two years to purchase the Dorchester 3-seat Bench and couldn't be happier with it now that I finally have it. The bench is the perfect addition to my entry, providing adequate seating for those wanting to take off or put on their shoes, while still looking beautiful! February 3, 2013
Love the look, quality! Love it! Perfect at our kitchen table. It's a good height. We ordered the distressed white 2-seater and it's great. The rush seat does shed a little 'dust' on the floor but no big deal yet. I thought it was a good value. Easy to remove from box, it's all assembled and ready to go! January 17, 2013
This bench adds personality to any room. The Dorchester 2-Seat Bench exceeded my expectations in quality of materials, design, and workmanship. The bench is an attractive piece and can be used for additional seating. I use mine in our guestroom as a luggage valet. January 3, 2013
I've had this bench for 5 years - it gets occasional use I initially had this bench under my bay window. My dogs used it to get on the window ledge. Through them hopping up on it the "rush" became comprimised, so I put it in my basement for later use. I occasionally used it when we had company, but never sat on it myself. Last night, I did. I had splinters of the "rush" material in my pants as well as all over my floors. I guess the material dries out after a few years. I was very uncomfortable to sit on even for a few minutes! December 30, 2012
Happy with selection The three seat bench in cream is perfect for my breakfast room table. The slightly distressed finish matches my existing Ethan Allen table. Quality is very good for the price. Only drawback is that the rattan seat is scratchy so my kids need to wear long pants. December 6, 2012
Gorgeous Bench I ordered the worn black and it fits perfectly in my foyer. It will look even better when I get the toffee check cushion. It arrived quickly and well packaged. The worn black is very classy, and I highly recommend it!!! December 5, 2012
Kids love it My 3 children love this bench which I am using at my kitchen table. It slides neatly under my 80 year old antique, 5 leg table. I am going to order the matching seat cover for it this week. I am also considering ordering 1 more. I bought this one to use because we are using all leaves in the table now and 1 of my 6 chairs broke. I have had it about a month. One negative I have observed is that with 3 children seated on it, some fibers from the woven seat were underneath it on the floor. I am hoping this is a short term, new issue and will not be a problem over time. I ordered this in brown, it is really pretty. December 1, 2012
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Product:SB143-Dorchester Benches