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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester Barstool 4.4 5 16 16
Great Stools! Our kitchen is a bit tight, so we needed bar stools without backs that would slide right under our bar-height kitchen counter. These were perfect. We got them in an antique cream color that matched our cabinets perfectly. My favorite part: they came fully assembled and were not wobbly at all (in other words, all 4 legs were flush to the floor). Very happy with my purchase! November 2, 2012
Great stool at a reasonable price These stools are perfect for our counter. They do not take up a lot of space and are very comfortable. Price was very reasonable. August 30, 2013
Perfect Fit for My Kitchen The bar stools met my expectations in every way; right color, sturdy and good over all quality November 13, 2012
Perfect! Love my new breakfast bar stools. Look exactly as anticipated. Proof you don't need to pay a small fortune to get comfort and good looks. Shortly after my stools arrived I was browsing a site that included celebrity real estate for sale...in the kitchen of Kathrine Hepburn's former home are these stools!! June 7, 2012
Wonderful bar stools i bought 3 of these for my breakfast bar... I wanted to make sure they did not take up space and also make it easy for people to sit in them to face the great room (tv!), so not having a back was key. They are great -sturdy, arrived very quickly, NO assembly needed! and well packaged for shipment. I also like the fact that the seat is actually bigger than many less expensive stools I've seen, which makes them not only more comfortable for adults, but also much less able to tip over. All over a great buy and great price! September 18, 2011
Cheap paint job Very pronounced paint strokes going in 2 directions. It is not rubbed through. March 10, 2012
French Country Done Right! I purchased two bar stools to match and existing collection that I could no longer get. They were perfect match due to the French country design! the bar stools are very sturdy, as we have two boys!! We use them daily! The bar stools are not cheap in any way,the paint is very well done, and the rush seat is woven very tight!!! love them!!!!! September 14, 2011
Unsubstantial I am very disappointed in the quality of this stool. After only a few weeks it is unstable and the seating is unraveling. It needs some kind of reinforcement to keep it from wobbling. Will probably have to replace in a few months. It is not bad looking...but that is far as it goes. Definitely not for high use areas. October 1, 2013
Look great My three Dorchester barstools look great in my kitchen. A decorator suggested them, saying they're attractive, nicely proportioned, and comfortable --- which is true. My only suggestions would be for better bracing under the seat, they tend to be a little wobbly. March 24, 2012
Great product at a great price! Thank-you Ballard! I love my new counter stools. They came so fast too! April 22, 2013
Would buy again Very Well Made. Already Assembled...A huge plus! Looks just like the picture on the website and magazine. Easily glides on hardwood floors. December 24, 2012
Exceptional Value We moved into a new house about a year ago with a kitchen bar. We have looked for almost a year for bar stools. When we saw the Dorchester Barstools, we thought that they were the best value for the money that we were going to find. We ordered 4 of them and they arrived within a week. We are very pleased with the stools. They look good with our wood floor and the kitchen cabinets. October 11, 2012
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Product:ST229-Dorchester Barstool