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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester Barstool is rated 4.4 out of 5 by 21.
Rated 5 out of 5 by from This product is great These Barstools are wonderful, liked the fact that they came fully assembled. they are comfortable to sit on, I am getting nothing but compliments.
Date published: 2015-11-20
Rated 5 out of 5 by from Very good quality and pretty stool I bought 2 of these stools together with the Le Mans chairs. The stools are just very pretty, sturdy... well excellent quality. I do highly recommend them. On the other hand the Le Mans chairs are rickety, small and uncomfortable. In any case I kept the stools, and returned the chairs. The costumer service attendant was very nice and helpful.
Date published: 2013-12-14
Rated 5 out of 5 by from French Country Done Right! I purchased two bar stools to match and existing collection that I could no longer get. They were perfect match due to the French country design! the bar stools are very sturdy, as we have two boys!! We use them daily! The bar stools are not cheap in any way,the paint is very well done, and the rush seat is woven very tight!!! love them!!!!!
Date published: 2011-09-14
Rated 5 out of 5 by from Perfect Fit for My Kitchen The bar stools met my expectations in every way; right color, sturdy and good over all quality
Date published: 2012-11-14
Rated 5 out of 5 by from Would buy again Very Well Made. Already Assembled...A huge plus! Looks just like the picture on the website and magazine. Easily glides on hardwood floors.
Date published: 2012-12-24
Rated 5 out of 5 by from Great stool at a reasonable price These stools are perfect for our counter. They do not take up a lot of space and are very comfortable. Price was very reasonable.
Date published: 2013-08-30
Rated 5 out of 5 by from comfortable Ordering bar stools from a catalog was nerve-wracking, but I am delighted to report that these stools are incredibly comfortable and beautiful. Their high quality construction, finish and caning make these one of my best purchases ever! Thank you, Ballard.
Date published: 2014-10-23
Rated 5 out of 5 by from Great Stools! Our kitchen is a bit tight, so we needed bar stools without backs that would slide right under our bar-height kitchen counter. These were perfect. We got them in an antique cream color that matched our cabinets perfectly. My favorite part: they came fully assembled and were not wobbly at all (in other words, all 4 legs were flush to the floor). Very happy with my purchase!
Date published: 2012-11-02
Rated 5 out of 5 by from Great Product Bar stools are well made and very sturdy, no worries about heavy people using them and the distressed finish does not need a lot of maintenance. Waiting for another sale to buy 2 more!
Date published: 2011-03-16
Rated 5 out of 5 by from Wonderful bar stools i bought 3 of these for my breakfast bar... I wanted to make sure they did not take up space and also make it easy for people to sit in them to face the great room (tv!), so not having a back was key. They are great -sturdy, arrived very quickly, NO assembly needed! and well packaged for shipment. I also like the fact that the seat is actually bigger than many less expensive stools I've seen, which makes them not only more comfortable for adults, but also much less able to tip over. All over a great buy and great price!
Date published: 2011-09-18
Rated 5 out of 5 by from Simple, sturdy, classic look These bar height stools are perfect for our bar height island in the kitchen. We wanted bar stools which are: 1. backless - no interrupting the view, 2. sturdy - we are not sylph-like people, and 3. no swivels - too high for us to swivel onto and with 2 grandsons who LOVE to twirl ... well, you understand. These in black are a great accent to my black granite counter top on the chestnut finished maple cabinets.
Date published: 2017-01-20
Rated 5 out of 5 by from The best value in a bar stool! We searched everywhere for bar stools before purchasing these. They are terrific! At first, my husband wasn't sold on the rush seats, but he now admits they are quite comfortable! They slide easily under the bar when not in use. We ordered a bench & only two stools initially, but are so pleased we just now ordered 2 additional stools. They arrived beautifully packed & in perfect condition. In searching for stools, we found they were either cheap & poorly made or very expensive. The Dorchester is truly a quality stool at an affordable price and it looks very attractive, too.
Date published: 2012-07-19
Rated 4 out of 5 by from Exactly as pictured I actually purchased 3 bar stools for our new home. After realizing we would be entertaining at the kitchen bar most all the time I ordered another stool. I am working with a decorator and she actually choose these stools for me. I am very pleased.
Date published: 2011-05-09
Rated 4 out of 5 by from Look great My three Dorchester barstools look great in my kitchen. A decorator suggested them, saying they're attractive, nicely proportioned, and comfortable --- which is true. My only suggestions would be for better bracing under the seat, they tend to be a little wobbly.
Date published: 2012-03-24
Rated 3 out of 5 by from Great barstools, but the seats shed. I love these barstools, but I am having to vacuum under them almost daily because the seat sheds small pieces of "straw." I don't know if it's because my kids sit on them and they are wiggly, but the shedding is definitely a downside, and I really surprised none of the other reviews mention it. I would also recommend furniture pads on the legs because we have noticed lots of little scratches on our wood floor from these stools. Besides the shedding and scratching of our floor, they are very sturdy and look great.
Date published: 2015-04-03
Rated 1 out of 5 by from Cheap paint job Very pronounced paint strokes going in 2 directions. It is not rubbed through.
Date published: 2012-03-10
Rated 1 out of 5 by from Unsubstantial I am very disappointed in the quality of this stool. After only a few weeks it is unstable and the seating is unraveling. It needs some kind of reinforcement to keep it from wobbling. Will probably have to replace in a few months. It is not bad looking...but that is far as it goes. Definitely not for high use areas.
Date published: 2013-10-01
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Product:ST229-Dorchester Barstool

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