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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester Barstool 4.4 5 16 16
The best value in a bar stool! We searched everywhere for bar stools before purchasing these. They are terrific! At first, my husband wasn't sold on the rush seats, but he now admits they are quite comfortable! They slide easily under the bar when not in use. We ordered a bench & only two stools initially, but are so pleased we just now ordered 2 additional stools. They arrived beautifully packed & in perfect condition. In searching for stools, we found they were either cheap & poorly made or very expensive. The Dorchester is truly a quality stool at an affordable price and it looks very attractive, too. July 19, 2012
Great Product Bar stools are well made and very sturdy, no worries about heavy people using them and the distressed finish does not need a lot of maintenance. Waiting for another sale to buy 2 more! March 16, 2011
Very good quality and pretty stool I bought 2 of these stools together with the Le Mans chairs. The stools are just very pretty, sturdy... well excellent quality. I do highly recommend them. On the other hand the Le Mans chairs are rickety, small and uncomfortable. In any case I kept the stools, and returned the chairs. The costumer service attendant was very nice and helpful. December 13, 2013
Exactly as pictured I actually purchased 3 bar stools for our new home. After realizing we would be entertaining at the kitchen bar most all the time I ordered another stool. I am working with a decorator and she actually choose these stools for me. I am very pleased. May 9, 2011
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Product:ST229-Dorchester Barstool