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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.9 out of 5 by 53
Rated 5 out of 5 by palmtreegirl Comfortable, pretty, durable
I am extremely happy with this rug purchase.
WHY DID I BUY IT?
I actually bought it for indoor use in my breakfast room to protect my wood floors from accidental spills from my young ones. I wanted something I could clean up easily that would not absorb the stain.
HOW DOES IT LOOK?
The pattern is adorable and it looks great. It does not look like an outdoor rug. Although it is made of polypropylene, it does not look or smell like it is synthetic. It feels well-made and substantial without being bulky. The rug is surprisingly comfortable. It has a woven feel (thus not as soft as carpet) but is not irritating, prickly or scratchy at all. I did not buy the pad to put underneath. The weight of the table holds it in place. The color is black (not super-dark black) and a light khaki. Because the design is supposed to look distressed, there are "lines" here and there in the rug (which are intentional). This adds to the vintage feel.
HOW DID THE RUG ARRIVE?
The rug arrived rolled up (much like you would receive an art print). It is a bit awkward and heavy, so be aware that some people might need help getting it inside. The rug was neatly wrapped in plastic wrap. A label was attached with my particular order details (you'll want to keep that in case of return). The rug unrolled neatly. It took about a day for it to fully settle flat into place.
Does it smell stinky when you open the box?
Sometimes woven rugs like this "off-gas" a weird smell (as you would expect with a wicker or jute basket). This one did not, since it is made of polypropylene.
This rug is of the quality you would expect from a store like Ballard! 5 Stars
January 14, 2017
Rated 5 out of 5 by CelticColleen Kitchen Update
I received my rug (indoor/outdoor French design) yesterday and had the floor ready! I ordered both the rug and the recommended rug pad. The quality of both items is amazing!
I just ordered the runner to match. Thank you for offering quality merchandise at a reasonable price.
This is my first purchase with Ballard Designs but it won't be my last.
January 6, 2017
Rated 5 out of 5 by Pushcart3 Document rug
Fits perfectly in the kitchen, cleans very well as it's placed right in front of cooking area, the appearance or style of the rug adds appeal to the room..., couldn't be more pleased
January 5, 2017
Rated 5 out of 5 by Kimbaqb Love it!
I decided to order this rug after reading all of the positive reviews. I'm so glad that I did. It's beautiful and looks great in my kitchen. I also bought a rug pad which I recommend if you decide to place this rug over hardwood flooring.
December 30, 2016
Are you a dog lover? Show off your passion for pups along
with your playful sense of style. The allover pattern is hand hooked in a soft loop pile of durable, UV protected 100% polypropylene, so it defies the elements ...
The floral medallion motif is woven in muted taupe on a sand
ground, giving it a neutral look that works with lots of fabrics and paint colors. Hand hooked in a loop construction of 100% polypropylene that's soft underfoot, but ...
The delicious design for our Café Indoor Outdoor Rug is based on
the chalkboard signs you see in French bistros describing the day's menu. Hand hooked in a loop construction of washable, poly-acrylic pile that's soft underfoot, but durable enough ...