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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Document Gift Wrap - Set of 3 4.8 5 32 32
Beautiful! This gift wrap is lovely! Plan on using it to make paper cones to hold dried lavender for my daughter's wedding. The paper is a very nice weight and should be just the thing! Thanks Ballard Designs! January 12, 2013
Lobe the document gift wrap! I really love the document gift wrap, I had been looking for something like this for the past 7-8 years, but NO ONE sold it, I went into paper store after paper store and told them what I wanted and they just smiled and said "We don't have that"! I bought it for Christmas from you last year also so I have some back up in case you guys lose your minds and stop selling it! The paper is a bit stiff and you do need to use LOTS of scotch tape, as it does not stick on it so well, but it is beautiful! I am thinking of using it as wallpaper in my 1/2 bath, but a bit pricey for that! Thank you know always knowing just what we want! December 30, 2011
Beautiful but hard to use. This paper looks great but it's so stiff and thick that it's hard to actually use for wrapping. It requires much more tape than normal because it's so stiff. January 3, 2013
Quality and style I am persnickety about my wrapping paper...it has to be heavy enough not to tear, make a nice neat edge, have a 'feel' to it. When I buy a special gift for a special person, I want the paper to reflect the same thought. This is great paper and I used it for a college graduation gift, a Deacon's ordination gift, and a birthday present for a young man. It's classic, stylish and appropriate for most occasions. March 21, 2014
So many possibilities. I absolutely love this wrapping paper - although I have not wrapped any gifts with it yet. I am using it to decorate the back of my bookcase shelves and hope to use it on some walls in my home. Great quality of paper - not too thin. Buy this - you will love it and want to buy more (I did)!! January 10, 2013
Pretty I bought this paper to use for the holidays this year. The colors are perfect for my design. The paper is good quality, and it's not the standard wrapping paper most use which I like. February 21, 2014
this wrapping paper can become a signature wrap. It is beautiful. I was thrilled with the appearance and quality of this produce. Will cotinue to order. Beautiful with burlap ribbon. February 22, 2014
Distinctive and Versatile I purchased two sets, one in each color. Both are lovely. The cream background has an 18th Century kind of look, as if antique ink writing on parchment paper. The blue/green shade, while the same design, seems more contemporary, especially since writing is white and paper has a sheen. Both are very versatile, for many occasions. Makes a real statement, with the gift looking quite special before even opening. Also, the rolls are wide, so one has a LOT of paper. Could be used for other art or decorative projects. February 7, 2014
I love this wrap! I was so excited to see this wrapping paper on sale after Christmas! It's gorgeous and can be used for any occasion. I also covered some books with this paper in my home office! Love it! February 10, 2014
The quality is worth the money After seeing the wrapping paper and the ribbon in the catalogue, I was anxious to see it in person. It is just what I was looking for. I am planning to use it during the Holidays wrapping packages in this particular theme. They will look perfect under the tree and I hope to use the ribbon on the tree to give it that cohesive look. I am very happy with my purchase and so glad it was available through Ballard Designs. February 15, 2013
A unique design for gift wrap I love thre 3 rolls of document pattern wrap. I will use it in craft projects as well as for gifts. February 10, 2013
Beautifully Elegant!!! I love this paper so much I am buying it again this year! I agree it is extra thick. The skript is just beautiful under a tree! Thanks for carrying it again this season. October 15, 2011
Love!!! Love this paper, would totally buy it again. Think I might use it on a chair or inside of a bookcase! January 27, 2013
Love this paper. Have been searching for a paper with old script and finally found it. Works great for anyone's gift. Dress it up with a satin ribbon or velvet bow, use it for scrapbooking, or make it casual with twine or raffia. Love it. December 21, 2012
Document Wrapping Paper This paper is very high quality. Mid-heavy grade with timeless style to match every decor. I bought it to wrap a present for a November birthday gift and loved it so much I've decided to use it for my Christmas wrapping this year with simple cranberry, olive and brown ribbons. I can't wait to see the classic wrap under my tree. November 29, 2012
outstanding quality This versatile paper has outstanding quality! I will be using it for many different projects in my art classroom as well as at home. Can't wait to wrap gifts in this beautiful paper. December 12, 2012
Nice wrapping My 14 year old daughter is obsessed with all things French, so I was excited to find this wrapping paper/ribbon. The ribbon was a bit wider than I anticipated, but it will still work nicely for her Christmas gifts which are all French-inspired. She will love it! November 4, 2012
The best!! I am head over heels in love with this gift wrap!! It is thick enough that the content's surprise isn't spoiled OR you have to double wrap it. Besides being beautiful gift wrap, it is a lovely gift in and of itself. It is also fulfilling some craft projects too! Such a good product for the price and it's many uses. June 1, 2011
ABSOLUTELY GORGEOUS SCRIPT WRAP!! Very unique and interesting wrapping paper. I haven't found another company that carries such unique gift wrap. Ballard Designs has many unique items to purchase covering all types of décor! Extremely happy with my purchase! March 14, 2012
Beautiful Paper I have never been one for gift wrap with santas and snowmen, so I'm always looking for something different. This was perfect. My new living room has lots of linen and (Ballard) burlap, so this coordinated perfectly, and I used lots of beautiful ribbons in gold/bronze tones. The paper is also very heavy, and of an exceptionally good quality. January 2, 2012
This wrapping is a nice weight and easy to work with I INTIALLY BOUGHT THIS WRAPPING PAPER TO "PAPER" THE BACK OF MY BOOKCASE. IT IS A GOOD WEIGHT SO EASY RIPPING IS NOT AN ISSUE AND MY PROJECT TURNED OUT WELL. (I DECOPAGED ONTO THE BACK OF BOOKCASE AND THEN SPRAYED WITH SEALER) I DID WRAP A FEW PACKAGES WITH IT AND AGAIN WAS IMPRESSED THAT THE PAPER STANDS ITS OWN AND DOES NOT RIP EASILY. I WILL DEFINITELY ORDER THIS PAPER AGAIN. November 27, 2011
great quality I love this paper. It's super thick. My only complaint with it is that whatever is on the paper (whether it's treated with something) , tape doesn't stick without really pressing it hard. I just used ribbon over the taped ends to put pressure on the taped sides. I really do love the paper though. I would probably buy it again. November 30, 2011
LOVE IT I was so thrilled with the first two sets I purchased I went back and bought another set. I am a folk artist and will be using the paper in some projects so I had to reorder to make sure I had enough to wrap my very best gifts. This is a quality heavy wrap and all my friends have squealed, "where did you get that?" I LOVE IT! November 17, 2011
I loved it ! Heavy duty wrap, can use for all occasions and is neutral enough to easily carry all colors of ribbons/bows. February 2, 2012
This paper has great weight I love this wrapping paper! It has a great thick weight to it, so be sure to tape it well. It is neutral enough to be used year-round, not just at Christmas. I think I am going to make it my signature wrapping paper. December 22, 2011
Great paper This is great wrapping paper--good weight and just beautiful! Great for all kinds of projects-not just wrapping! December 21, 2011
Wonderful quality paper Beautiful, heavy paper. Made lovely Christmas wrapping! December 30, 2011
An excellent product that looks great in my room. After reading other reviews, I was somewhat hesitant to order but the 6 foot shelf came without dents or bends. I wish it had come with hardware for installation but I got it up without much trouble. No suggestions for installation were included either. It is really a beautiful product. February 13, 2012
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