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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Document Brown Fabric by the Yard 5 5 10 10
Fabulous We purchased the curtain panels and chair pads in this fabric a while ago and LOVE them! Now can coordinate with table linen! Beautiful and quality weight! July 10, 2011
LOVE this fabric! I bought several yards of this fabric last year, I believe there was a sale or I had some type of promo code. I admired quite a few items online and in the catalog that used this fabric, I decided I stared at it long enough and I had to have it. The weight is wonderful! I made several curtains and made a bulletin board with a large antique frame I had. I think everyone has commented on the fabric (most people know me enough to realize it was from Ballard before I even say it!). I love it and I say over and over again that it was a great purchase. April 5, 2011
Beautiful I bought several yards of this fabric to make Holiday Stockings and a tree skirt - it is heavy weight and when combined with some gray satin I had leftover from another project, the result is beautiful. I am going to purchase more and make place mats for our dining room. Highly recommended. November 18, 2011
Gorgeous fabric! I ordered a small vanity stool from Ballard made in this fabric. I previously ordered a fabric swatch; the swatch let me know that the fabric was soft even though it has a substantial weave. However, it could not really do justice to the print, which is large enough that it is not lost on a piece of furniture. It looks fabulous on the small vanity stool, but would also be beautiful on a couch or chair. Now I'm looking for other items that could be made in this fabric. I don't want to go overboard, but the possibilities are endless! Do not hesitate to buy if you like this fabric; you won't be disappointed. August 29, 2013
Love this fabric I love this fabric I brought it becouse I am recovering a small ottoman. I love fabric so much I am purchased more fabric to recover a larger ottoman. I also brought the matching lampshade also. August 5, 2012
Perfect choice I had looked everywhere for a fabric like this for months. When I found it on Ballard's web site, I was so excited. Ordered enough to upholster a custom queen headboard, and make some throw pillows to match. The headboard makes a stunning statement, and everyone who see's it loves it, as do I. The perfect choice, and fabulous quality fabric. Could not be more pleased. February 9, 2012
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