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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.4 out of 5 by 16 reviewers.
Rated 1 out of 5 by very heavy The dishes are beautiful, but the plates are extremely heavy and large. One of the plates has a crack in it. I need to get replaced. Don't know if it came that way or happened in microwave as others have mentioned. February 21, 2014
Rated 4 out of 5 by Indigo Blue The plates and bowls were very well packaged and arrived in good condition. I was surprised with the color. I expected Indigo to be a darker blue. Even though I would not call the color Indigo, it is a lovely shade of blue and fits in well with my other blues. The plates are smooth to touch without flaws or defects. I am very pleased with this purchase. We are enjoying the larger luncheon size. October 18, 2013
Rated 1 out of 5 by Dark specks in bottom of coffee mugs I ordered 3- twenty piece sets for our new beach house. Some of the coffee mugs have dark specks in the bottom that is in the glaze. Makes them look dirty. The plates are very easily chipped. Don't put them in the microwave. They are very pretty, but not worth what I paid for them. September 22, 2013
Rated 4 out of 5 by colors true I have used this set of dishes twice now. The color is very close to the online color on my computer. The pieces were all uniform and free of defects. It is stoneware, so it is heavier than china and care must be taken washing, dishwasher safe though. This really was an impulse buy, as I am not a dish person, but I am pleased with the dishes. September 5, 2013
Rated 5 out of 5 by Beautiful in every way Great quality, lovely design features, beautiful color (I got the green). Makes any food a nice presentation. Plus, it was packed so well, that there was not even a scratch on any piece. August 15, 2013
Rated 1 out of 5 by SO disappointed! I loved this from the first time they appeared in the Ballard Collection and kept debating month after month about getting them. I finally decided I just had to have them and bought 3-20 piece sets - one blue, one green and one cream. We've had them for two weeks and one after one has broken in the microwave. They say they're microwave and dishwasher safe but so far literally 3 - one blue and two green have cracked in the microwave. We have a standard edition microwave and each has been in there less than a minute and a half. We could not be more upset and disappointed and now don't know what to do with them because we can't fit more dishes in the pantry for microwave use. Tremendously disappointing. August 1, 2013
Rated 4 out of 5 by Glad I bought these. I bought the salad plates and the bowls, and I am pleased with them. The plates are a little bigger than I expected, but they will do. The size is somewhere between a normal salad plate and a normal dinner plate. The color is pretty, and so are the scalloped edges on the plates. July 28, 2013
Rated 3 out of 5 by 1 saucer arrived abraded, rubbed off or flawed I love the set, but one saucer arrived with a flaw that looks like it is either a an abrasion, or flaw in the glaze. Please let me know if I can exchange it for another that is not damaged. Sorry, I don't have the devices to photo and send. July 24, 2013
Rated 5 out of 5 by Jazz up your table I love the color of my Southern Living dinner plates. Such a great look for the coast! Suzy July 22, 2013
Rated 4 out of 5 by Love the colors and design. I bought these for my daughter as a wedding present. The only thing that I was disappointed with was that the blue were not available as a 20-piece set like the green ones were, so I had to order them all separately and pay more for them. July 9, 2013
Rated 5 out of 5 by Perfect color and style I purchased only the scalloped salad plates and the mugs from this collection so far. (The dinner plates are too wide to fit in my cupboard!) I bought different plain white plates to complement the blue Southern Living ones. The salad plates are large enough for supper or lunch and are especially pretty in a stack with their scalloped edges. The blue color, like robin's egg, is just what I wanted. The mugs are large too, but also quite pretty. May 25, 2013
Rated 1 out of 5 by Good style but poorly manufactured. Have pits and/or black specks embedded in surfaces May 17, 2013
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Product:BD419-Classic Dinnerware

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