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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Devon Swivel Media Cabinet is rated
4.3 out of
Rated 5 out of
Charming and useful addition for any roomIf you are waffling about purchasing the Devon media cabinet, let me set your fears to rest. The cabinet comes VERY well packed. The glass doors are zip tied shut and padded, and the entire cabinet is carefully wrapped in foam and then shrink wrapped and then has Styrofoam inserts to keep it from rattling. The swiveling top is separate from the base in the box. The feet (which screw on easily) are in a little well packaged box. All of this is in one box inside another.
When we plowed down through all of this fine packaging, the cabinet itself was a beautiful little jewel. Sparkling glass front with a nice adjustable shelf. There is a hole in the rear for cords to go through, and little indents for the cords to route through the shelves. If you don't want the hole, they helpfully include a plastic plug for it. The swivel tray turns easily, with a 32" TV on top, and the whole cabinet feels sturdy and expensive, which it was not! Tip:I would recommend moving the cabinet in the shipping box to where you want it, and then unpacking it. We laid the box on the cabinet's back and then pulled the box off the cabinet to get it out.
Date published: 2016-01-14
Rated 5 out of
Very nice for the moneyThis cabinet looks really nice and is perfect for small spaces. It was easy to assemble[very little needed to be done].
Date published: 2015-12-04
Rated 4 out of
Nice DesignI have been looking for a small media cabinet for a while. I was happy to find this. I like the windows on the front so I can operate the cable box without opening and closing the doors. It has plenty of storage and still holds my 32 inch TV. However, the shipping is less than stellar. The box was a bit banged up and the front corner was a bit bashed in. I didn't call and complain because we had it up in the bedroom and set up and I didn't want to mess around sending it back and messing around waiting for a new one. I sanded it down and touched it up with some stain. It isn't top quality furniture, but it looks nice enough for the money. You get what you pay for. Perhaps it could be packed better.
Date published: 2013-09-16
Rated 3 out of
Minor Issue for MeThe console has a sleek classic look and fit the bill for what I needed and wanted. However, when my husband put it together there were gaps on both sides of the doors between them and the unit. We have tried to adjust the doors without success. This was how it was delivered. Contemplating retuning it if my handyman can't fix.
Date published: 2015-07-16
Rated 3 out of
Not actually white! But a nice cabinet overall.I like this cabinet, but I have two issues with it. First, it is definitely not white; it is ivory or cream. If I had known that, I might not have bought it. Second, I wish you could set the swivel top to be stationary if desired. We have the cabinet against a wall, so if someone bumps the swivel top, it hits the wall and chips the paint very easily.
Date published: 2013-09-06
Rated 3 out of
Love the cabinet, but unit had huge price increase and door frame broke in shipment.I love the cabinet and would order again, however, my "fair" rating was due to the price increase of more than $100 from one catalog to another and the use of cheap wooden dowel in construction. We received the cabinet in a timely manner, but the wooden dowel used to secure the door's frame broke-off during shipment. (As you know, furniture is getting more expensive, but cheaper in design). The shipping box had to be torn apart, so returning the unit was not an option. We drilled out the dowel and replaced it ourselves. Amazingly, the glass did not break during shipment, but getting all the pieces back together wasn't easy. I've included a photo of the damage.
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