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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Devon Swivel Media Cabinet 4 5 5 5
Love the cabinet, but unit had huge price increase and door frame broke in shipment. I love the cabinet and would order again, however, my "fair" rating was due to the price increase of more than $100 from one catalog to another and the use of cheap wooden dowel in construction. We received the cabinet in a timely manner, but the wooden dowel used to secure the door's frame broke-off during shipment. (As you know, furniture is getting more expensive, but cheaper in design). The shipping box had to be torn apart, so returning the unit was not an option. We drilled out the dowel and replaced it ourselves. Amazingly, the glass did not break during shipment, but getting all the pieces back together wasn't easy. I've included a photo of the damage. August 19, 2013
Nice Design I have been looking for a small media cabinet for a while. I was happy to find this. I like the windows on the front so I can operate the cable box without opening and closing the doors. It has plenty of storage and still holds my 32 inch TV. However, the shipping is less than stellar. The box was a bit banged up and the front corner was a bit bashed in. I didn't call and complain because we had it up in the bedroom and set up and I didn't want to mess around sending it back and messing around waiting for a new one. I sanded it down and touched it up with some stain. It isn't top quality furniture, but it looks nice enough for the money. You get what you pay for. Perhaps it could be packed better. September 16, 2013
Not actually white! But a nice cabinet overall. I like this cabinet, but I have two issues with it. First, it is definitely not white; it is ivory or cream. If I had known that, I might not have bought it. Second, I wish you could set the swivel top to be stationary if desired. We have the cabinet against a wall, so if someone bumps the swivel top, it hits the wall and chips the paint very easily. September 5, 2013
Just what I was looking for It's hard to find a small, neat and fairly tall cabinet to put your TV on and I was looking for something that minimized the view of the cable box while raising the height at which I viewed the TV (from my bed#. This cabinet had everything I was looking for. The cable box does not show through the glass - just the time shows - and yet I can switch channels through the door. I'm very happy with this product - good size, good price. Only thing I would warn about is that the pieces that hold the second #adjustable) shelf are a bit wobbly. This is OK as long as you're not putting a lot of items inside, which I am not. Otherwise, well appointed, lovely finish. Well done! December 12, 2013
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Product:MQ070-Devon Swivel Media Cabinet