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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Devlin Tufted Rug 4.2 5 10 10
Love it - day 1 I wanted the 8x10 which is on back order. I figured I would order the 8x10 and the 3x5, which came in a few days. If I didn't like it, I would return the 3x5 and cancel the 8x10. The 3x5 arrived yesterday and so far I LOVE it. The colors are muted but very nice and the feel is great on my feet. I will keep the 3x5 for the entry and will wait anxiously for the 8x10. My only concern now is how will my Roomba do on this rug. Lois (Roomba) is a very hard worker, I hope she doesn't get stuck. Thank you Ballard Designs for allowing customers to receive swatches of fabrics and rugs! July 21, 2015
I love the rug, the color and the on time delivery! I love the rug, the color and the on-time delivery. Also, your delivery fee was also reasonable. Which was not the case for two consoles I would have ordered if the delivery and "special" delivery fees weren't so astronomical as well as the 6 month delivery time. But you have redeemed yourself in regard to the rug! May 2, 2015
Love this small rug Just shat I was looking for. I love the colors- more teal than sage perhaps, but it works perfectly under my desk in my family room. Not too busy or bold a pattern- as subtle as it looks in the picture, but still stands out. March 12, 2015
Love the color and feel. Not happy with the pilling. I really like the look and feel of the rug but am seeing a lot of shedding or pilling. I hope this will stop in time. March 10, 2015
  • 2015-08-01T10:48:59.068Z
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Product:RT311-Devlin Tufted Rug
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