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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Designer Lamp Finial 4.3 5 44 44
Too small for my Ballard shade I got the bone ball, and although very pretty, it's a lot smaller than I anticipated. I bought a lamp shade for Ballard Backroom and the finial does not hold the shade on the harp. I plan to go to a hardware store to find some washers I can stack to create a base for the small finial to screw onto. I'm a bit disappointed, especially after paying $70 for the shade and finial. April 25, 2012
Perfect, Perfect, Perfect! The Designer Lamp Finial I ordered was perfect in every way. Looking forward to my next purchase from Ballard Designs. April 23, 2012
It's really pretty! I bought the bird finial and I couldn't be more pleased with it! It transformed an ordinary table lamp into something really special, and it's perfect with my decor. I would highly recommend it for a nice and unexpected look for your lamp. April 6, 2012
The Fleur de Lis finials have great coloration I had been trying to find some Fleur de Lis lamp finials to match a pair of buffet lamps that I had. Your Fleur de Lis finials were not only the correct size for the scale of my lamps, but the coloring was perfect. They look as if they came with the lamps. January 19, 2012
nautical accent The knotted rope finial is a subtle nautical/beach accent to the room. It adds a customized touch to an ordinary lamps. November 6, 2011
Perfect finial for my lamp. The bird finial is so cute on my lamp. Good size and weight. September 22, 2011
Returned it I returned the finial. The threads were recessed from the base so far that you could not screw it to the lamp. I tried it on several lamp and it didn't work on any of them. September 7, 2011
unusual metal finish I wanted a fleur de lis finial that wasn't bright brass, and more bronze. This one fits the bill. Not too large, so it can be used on many size lamps. September 3, 2011
Perfect I wanted a different finial but one that would blend well. I love, love, love this one! Goes perfectly with my burlap drum shade. Couldn't ask for anything more. September 3, 2011
Love my new finial Purchased the Rope Knot Finial to replace a broken finial on a clear glass, jar table lamp. Finial arrived as pictured and lends a casual, nautical feel to my lamp. Very happy with the purchase. August 19, 2011
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Product:LI069-Designer Lamp Finial

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