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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Denley 6-Light Pendant Chandelier 4.9 5 15 15
Too large for 8' ceilings I love this chandelier, but sadly had to return it as it was too tall for my dining room's 8' ceiling. This would be just right for a 9' or taller ceiling. May 19, 2014
Freshened up a tired breakfast area I love my new chandelier. My husband wasn't completely on board. Until we had guests comment all of the time. It has really updated my breakfast area .... May 9, 2014
Very well crafted. Absolutely beautiful! Great chandelier, unique, and crafted with the utmost elegance and sophistication. Absolutely beautiful! April 17, 2014
Beautiful Addition I selected the Denley 6-Light Chandelier to complement some recent updates to add 'modern farmhouse' style to an already beautiful kitchen. We had swapped out the island granite to a beautiful white marble corian, added industrial barstools, and topped the island with Ballard's 'Addie' pendants in celadon. We were looking for something to add drama to the farmhouse style table in the dinette and the Denley was perfect with its chicken wire and burlap. It makes the whole space and my clients constantly receive complements! April 16, 2014
This product is a great size and color. We hung it in the foyer and it looks just great! We couldn't be happier! April 9, 2014
This light fixture will give any room a fresh, updated look. I love this piece! The light fixture transformed my dated dining room. It will add a fresh new look to any area. March 19, 2014
Beautiful light and great quality The light went in our entry way. It looks absolutely stunning. The only downside is the installation. My husband is quite handy and he had trouble installing the fixture. You may want a professional if you have not done this before. Love, love, love the look. December 15, 2013
Love it! I'm so happy I decided on this light. It is perfect and makes a huge statement over my table, yet it is not overwhelming in any way for the space. Great quality. Very fair price. November 28, 2013
Love It! Wow! What a great light fixture! Everyone who has seen it has complimented it. It really makes a statement in the room and the price point was terrific. I was also pleased with how quickly it arrived. Great products and service I have come to expect from Ballard Designs, every purchase I've made has been a favorite. October 25, 2013
Statement Piece I love this chandelier. It is big, without being bulky. It fits perfectly over my island in the kitchen and does not overwhelm the space. The wire lets you see through it and does not hinder the view of kitchen. I like that it is a bit different. I get a ton of compliments on it. August 23, 2013
Chic Chandelier I love our new chandelier! It is modern yet rustic, perhaps refined industrial in style may be a better description. I love it because it isn't one you see in every tract home and local Lamps Plus or Lowes. The curves and layers add femininity while the materials convey a masculinity. July 20, 2013
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Product:LC739-Denley 6-Light Pendant Chandelier
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