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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 15 reviewers.
Rated 5 out of 5 by This light is Beautiful! This is a beautiful light, but for you if you like things square and perpendicular, this light is a challenge to get set that way. The 4 long shafts that come down for the cage, will not allow the cage to hang perfect. They should be adjustable but are not, so to achieve mine to be centered perfectly, I had to tie wrap one of the shafts to the top of the hanging eyelet.That was the best way of squaring it up. May 14, 2016
Rated 4 out of 5 by Beautiful, but Hangs Crooked I would give it five stars, but it hangs crooked. We tried readjusting anything we could, but it is still off alignment. You can't tell until you stand or sit at the ends, but I'll live with it since I already paid to have it installed. We also added a dimmer since it is very bright. It did change the look of the room and it's beautiful and unique otherwise. March 26, 2016
Rated 2 out of 5 by Lights and cage don't hang parallel First, I love the look of this chandelier. The issue I have is this: The light portion of the chandelier and the cage portion are not perfectly parallel and in alignment. For someone not completely detail oriented and Type A, it's not a huge deal. For me, it was super annoying and enough of an issue that I returned not one but two Denley chandeliers. BOTH had the same issue, letting me know that it wasn't just one that was defective. Additionally, the amount of chain provided is not enough to hang over a dining room with a 10 foot ceiling...if you want the light 30-34 inches above the top of the table. It's another annoyance, having to find similar chain, in a similar color (or spray paint), to have the light hang at an appropriate height. Ballard does not sell additional chain. Bummer. The chandelier gives off a tremendous amount of light and really is beautiful. You'll likely want a dimmer though. I am disappointed this product didn't work out for me. February 21, 2016
Rated 5 out of 5 by Beautiful chandelier My Denley 10-light pendant chandelier just went up yesterday. I installed it on my kitchen ceiling over an antique bakers table that I use as a kitchen island. Even the installer wanted to take a picture of it! It looks fabulous. It's rustic looking without being overly country. Changed the look of my entire space. November 26, 2015
  • 2016-05-28 T09:02:41.873-05:00
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Product:LC740-Denley 10-Light Pendant Chandelier

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