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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Delcampe Petite Alarm Clock 3.1 5 10 10
Useless Clock This clock, though it has all the stylistic features that I wanted, is a horrible product. I agree with all the other one-star reviews posted. It never worked at all. When I received the clock, the parts including the face, the hands, and the inner workings clamored around and sounded loose. The hands do not stay in place to tell time but instead swing around with gravity, cheap paper, poorly crafted product, completely worthless. December 8, 2013
Not BD quality I waited several months for this clock in Brass. It arrived today and I am returning it because the removable back does not sit flush on the clock, the brass was not coated on the whole clock, and with no directions, it actually DID require a PhD, as I could not get the alarm portion to move properly. I have bought a lot of items from BD, and this is the first one I am returning. January 9, 2013
Poor product engineering / received inferior item I ordered this clock on January and finally received it today on May 14. The customer service of BD gave me calls and sent emails every time the shipping was delayed, so I am satisfied with the service. When I first unboxed the clock, I noticed the clattering noise of the front glass. I unscrewed the back and tried to see if I can tighten up, but it was wobbly all the way inside, and there was nothing I could do. Perhaps, stuffing something inside and screw the back cover on is cheesy but the only solution to keep the movement and the glass intact to the body. After waiting for several months and paying over $70 (includes shipping) for an alarm clock, I feel that I shouldn't be stuffing newspaper in my clock though... Secondly, I noticed that the arm to set the time for alarm clock was bent inward on the base and outward on the tip. So the face of the clock is rubbed on the center, showing the paper under the printed black ink. Also, this product cannot be functional as a clock because the shorter arm(hours) gets stuck when it tries to pass over the other arm because it is bent outward on the tip. Thirdly, I must say I was disappointed with the quality of the face. Everything is to my satisfaction, but the cheep paper (cereal box quality.) From the side angle, its surface has cheep glare. All the parts I love about this product, such as the heavy brass, the domed glass, and the classy pattern of the face, are ruined by just a piece of paper. The item I received, in particular, has a couple of dent-like scratches when it was assembled, and they stand out in this cheep glare. I think customer who loves this product do not mind paying extra few more dollars for the better quality material. Over all, I still love the product and decided to give another chance to BD. It might take another four months to receive the replacement, but I am going to exchange to the other item of the same product. If you don't want all the hassle and long wait, I do not recommend this item to you. May 14, 2013
Very pretty, inferior quality Very overpriced for the quality. Good looking, but doesn't work. Hands stick. Alarm doesn't go off. Worthless. February 3, 2013
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