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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Delcampe Petite Alarm Clock 3.1 5 10 10
The clock is very classy! It is a stunning piece and sits at my bedside as an alarm. I ordered the nickel finish and think it's quite beautiful. The only drawback (and it's a small one) is that it is quite heavy and therefore not particularly suited as a travel alarm. September 21, 2012
Not worth the price This clock has lovely styling and is a nice size. It keeps time and has an adequately loud alarm. However, I had ordered it in February and didn't receive it until May. The alarm button is so difficult to pull and push as to make me think it's broken. The case is loose and rattles and the screw knobs on the back which are to hold the clock together keep coming loose. It is definitely not worth the price. May 16, 2013
works great I ordered this clock months ago and finally received it in. it works great, has a loud enough alarm to wake anyone and has a nice look to it. It is petite and classy looking. I love it and would certainly recommend it. it was on back order for quite some time, but worth the wait. April 24, 2013
Charming and well-made This clock is charming and appears to be well-made. It is the perfect size for my bedside table and has a very quiet ticking, which is nice! I love the way it looks. It is deeper than it appears in the picture, but that only adds to its charm. November 23, 2013
The perfect alarm! I have found the perfect alarm clock, one that is simple to use and looks great, too. September 30, 2013
An attractive and useful addition to our guest bedroom I purchased this item in nickel with the cream face in September 2012, but it was on back order for several months. I am glad I waited as it is very attractive and looks nice in our guest bedroom. I like the Roman numerals and the casing which has a vintage Parisian look with the ball feet, beaded rim, and its nice size. It is a somewhat heavy clock as another reviewer has noted. So far, it has kept accurate time. The only drawback, in my opinion, is that it does not have an illuminated dial. February 3, 2013
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