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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Delaney Pendant 4.3 5 4 4
Beautiful, charming fixture! The Delaney pendant has a few craftsmanship-quality issues, however, the imperfections seem minor in comparison to the joy this fixture brings! It's absolutely beautiful once hung, and perfect in our entry. I believe the item is handmade and it's so charming! Our favorite fixture in the house. October 18, 2014
Elegant, simple, sturdy! We love our new lantern! It hangs in our dining room and is exactly what we hoped to find: traditional but not boring, simple but not plain, elegant but not frilly. We are delighted with this light fixture. August 11, 2014
Nice looking but lacking in quality I ordered three of these to hang down my front hallway. They are perfect for my space and look great with the chandeliers in adjacent rooms. The problem is that they are not well made. I have ordered many things from Ballard and these are not the high quality that I have come to expect. One arrived with the metal hook that attaches the lights to the frame broken off. The broken piece was not in the package so I am assuming it was packaged that way. I returned the fixture to Ballard but it was on back order. Rather than ship back all 3 fixtures I decided to wait. Three months later I am still waiting and just checked the website to find out that the ship date has been pushed back for another 2 months. I have not been contacted by customer service. Since I had the other 2 fixtures installed I have my fingers crossed. In addition, I had the same problem that another reviewer had. The "candles" are made of cardboard and when I peeled off the stickers the paint came off. I ended up spray painting them with an almond color and they look fine. All that being said, once they are hung they look lovely and are perfect in my space. That is the reason I recommended them. May 24, 2014
Almost perfect This lantern looks great by our foyer stairs. Two things I don't like: 1) the glass never looks clean no matter how much I wipe it. Especially when the lights are on (which of course you don't notice until after the light is hooked up.) 2) there are stickers on the candle bases. I removed one and it took the paint off of the base. It's noticeable so now I have to find some paint to touch it up. November 11, 2012
  • 2015-03-28T08:39:24.290-05:00
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Product:LC661-Delaney Pendant

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