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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 96 reviewers.
Rated 5 out of 5 by Excellent product and great service. This is just what I was looking for for my kitchen. It is well-made for the price, and being on sale was another plus. Delivery was easy and quicker than expected. I love the satin black color. It fits well in my kitchen. And, the assembly was attaching the legs. This is a great item. December 30, 2012
Rated 5 out of 5 by Ballard was great to work with and product was delivered and appeared just as we thought Said it all above. Delievery went very well. Movers were great. It was well-packaged and was just as pictured and what we expected. December 28, 2012
Rated 5 out of 5 by The Dehavilland 3-Drawer Console is just what we were wanting. We are very pleased with the product and the fast service. We love the console! Lots of storage room. Wish at least one of the drawers were felt lined. Beautiful finish and it came packed so well there was no way it could have been scratched or even a little less than perfect! December 27, 2012
Rated 5 out of 5 by LOVE this piece! I have looked at this console for literally years and have never been able to justify replacing what I already had. But I finally grabbed it when the price was lowered this year and I could not be happier that I did! It is just beautiful in my kitchen and will be wonderful for parties. Only one thing that I was surprised at, and that is the very cheap plastic drawer stops. What's up with those? But still LOVE it! December 23, 2012
Rated 4 out of 5 by A decent product for a decent price If you're looking for an alternative to a more expensive sideboard or console, this piece is it. Nice construction and hardware. December 23, 2012
Rated 5 out of 5 by Great product/great value I bought the distressed black console for my dining room and it's lovely. It's lightly distressed and works beautifully with my decor (I'm not a distressed furniture kind of gal). It's a solid/substantial piece that would really work well in any room in a house. I'm incredibly pleased with the product which requires very little assembly... and arrived super fast! I would highly recommend. Previous reviews were very helpful in making the purchase and I found truthful when receiving the product. December 21, 2012
Rated 5 out of 5 by Impressive and well made! Love, love, love it! The console arrived in perfect condition and is a beautiful addition to our dining room (I ordered black)...have been searching forever and was skeptical that this would be a quality piece...I am so pleased with it! December 14, 2012
Rated 4 out of 5 by Dehavilland Console in Black This piece was better than I expected for the price. It looks high end. The black distressed is very appealing. The only improvement would be guides on the drawers so there is not the wiggle that guides prevent. The product was delivered and I was SO impressed with the level of packing. The company was professional and did a follow up call the same day to identify any issues. I would definitely do business with Ballard again and December 12, 2012
Rated 5 out of 5 by This product is just what I was looking for. This product was purchased to house china and glassware, which it does nicely. It's appearance is spectacular. Just what I was looking for. December 8, 2012
Rated 5 out of 5 by Beautiful and affordable I order two of these pieces in black for a long hallway in my home. They arrived earlier than expected and were wrapped thoroughly to prevent any damage. There was minimal assembly - the legs and the inside drawer, and I love that the legs are adjustable to correct for slanted floors. The pieces look great and hold a lot - a great value! December 5, 2012
Rated 5 out of 5 by Beautiful piece. I ordered this console so it would arrive before Thanksgiving. It arrived with plenty of time to spare. It was very easy to set up and looks fantastic in my dining room. The color is much more like a light cherry next to my dark mahogany table, but I like the contrast. November 30, 2012
Rated 5 out of 5 by Excellent I am very pleased with this console. The storage is great for my needs and I love the punch of black in my neutral dining room. November 5, 2012
Rated 5 out of 5 by Everything I Had Hoped For! I was so pleased when this console arrived. I'd waited a year to purchase it for my kitchen dining area. The storage is plentiful and I love having the three drawers for additional silverware, linens, etc. The quality is great, too, for the price! This was my first large furniture purchase over the internet and I will definitely be purchasing more from Ballard! November 5, 2012
Rated 3 out of 5 by OK piece of furniture I read all the past reviews and really expected this console to be a very nice piece of furniture. While the style is nice and it holds a lot, it's not anything very special, nor is it all that well made. I purchased the rubbed cream finish and it looks ok. It looks a bit too much like cheap laminate for my taste. I understand this isn't a fine piece of furniture, but I've purchased furniture from every price point and this piece doesn't look as good as pieces I have purchased from less expensive retailers. I put it up against my couch and the back is very unattractive, especially with black screws showing, so I didn't put the legs on so it wouldn't be high enough to possibly show the back. It looks fine without the legs. I think it's ok for the cost, but it's not as nice as I would have expected based on the reviews. I kind of wish I had spent a little more and gotten a nicer looking piece of furniture. On the plus side, it did come very well packaged so it was safe and sound. November 3, 2012
Rated 5 out of 5 by Beautiful piece This is a beautiful well-made piece of furniture. It is very heavy and solid in it's construction. I placed it behind our sofa and it's the first thing you see when you walk into our family room. Love it! September 11, 2012
Rated 4 out of 5 by Very nice piece of furniture My wife and I were hesitant to order such a large piece of furniture via a truck shipment. The console was well packaged and although the box appeared damaged the console had no damage. There was a slight flaw on one door but we repaired it quickly. My wife really loves this piece of furniture. There is no center support for the long shelf and heavy items should not be placed in the center of the shelf. August 13, 2012
Rated 5 out of 5 by Transformed my kitchen I recently replaced a large farm table with a small round antique white dining table. The Dehavilland 3-Drawer Console adds a touch of elegance to my kitchen and makes it feel more like a dining room. With classic lines and generous storage space this piece would be equally at home in an entryway, formal dining room or kitchen. July 22, 2012
Rated 5 out of 5 by High quality and value Very happy with the quality, style and look of this piece. Maybe a little more on the red side compared to the photo - but a very rich finish and high quality piece. GREAT value for the $! July 20, 2012
Rated 5 out of 5 by Exceeded my expectations! I ordered this console in distressed black. After about an hour I panicked and called customer service to see if they could give more details about the finish because the term distressed can mean a subtle wear effect or something better defined as damaged. The person I spoke to had detailed information about the finish and so I stayed with the black as I had ordered the Lemans Chairs in worn black. The delivery was incredibly fast and competent. This piece is beautiful. If you need a bold statement this console is for you. Exceeded my expectations in craftsmanship. The hardware is charming. So much space for storage, but because the depth is only 17 1/2 inches it does not take up too much roomspace. Drawers have enough depth for all desired storage, napkins, extra flatware, barware. I am a "mature" petite female and I was able to remove the substantial packaging and put the legs on by myself. July 4, 2012
Rated 5 out of 5 by Was even better than I expected. Pleased with my purchase. This product was just as it was pictured. I purchased the black and was pleased with my purchase. July 2, 2012
Rated 3 out of 5 by very nice console but color not matching catalogue I am very happy with the look of my new console apart from the colour: it stated mahoganny on the catalogue but it looks more like red cherry. disappointed! June 29, 2012
Rated 3 out of 5 by Pretty much as expected Finish is somewhat more red than the photos: think cherry rather than walnut. There were some flaws in the finish other than what I would call "distressed". Not horrible, but would have preferred they not be there. Price is good, shipping was good. Minimal assembly. June 10, 2012
Rated 4 out of 5 by nicely constructed - easy to put together I am happy with my purchase EXCEPT that the stain on the console is much redder than it shows in the catalog photo. I have it in the entrance hall , so it did not need to blend with any other furniture--but if you need it to blend with brown stains - reconsider. June 10, 2012
Rated 5 out of 5 by It is a beautiful piece of furniture I am extremely happy with the beauty & quality of the Dehavilland console. June 8, 2012
Rated 5 out of 5 by Beautiful piece - lovely compliment to my dining room! I ordered this sideboard console for my dining room, which opens to my living room - It is the perfect scale, looks FAR more expensive than it is, and is the perfect compliment for my decor. I am thrilled with the quality. It arrived well packaged, and was very simple to assemble (attached legs). LOVE IT!!!! May 23, 2012
Rated 5 out of 5 by Perfect! Was a little nervous ordering furniture from the Internet without having a chance to see it without my own eyes. it is perfect! Great price too! May 23, 2012
Rated 5 out of 5 by Beautiful piece I read the reviews before purchasing this. I was a bit afraid to purchase through a catalog without touching it or seeing it in person. The furniture quality is excellent even though it is made in China. The exterior box looked rough when delivered but i quickly found that it was protected extremely well. It is a actually as described and I am extremely happy with it. Worth every penny. Thank you Ballard design I will be ordering more from you. April 28, 2012
Rated 4 out of 5 by Nice piece, but... Not exactly what I had hoped for. Scale and construction is nice, but the finish is not as described or expected. I ordered in distressed black but it really is more of a solid flat black...VERY, VERY LITTLE little distressing. Overall, style and size fit my entry so am keeping since it would be a hassle to return. April 27, 2012
Rated 5 out of 5 by Beautiful, welll construsted piece. Looks exactly like picture. This console looks exactly like the picture, even better! It is a sturdy piece of furniture and has plenty of storage space. Well worth the price. Have purchased pieces like this from discount home goods stores and nothing compares to the quality of this beautiful console. I absolutely love it! Would recommend to anyone. Ballard maintains it's high standard (as usual) with this one. April 27, 2012
Rated 5 out of 5 by Entryway The cabinet is made very well and looks great in my entryway. It is the perfect scale for the space. I am really pleased with the black finish and the overall look. It is going to provide me with much needed storage for my serving pieces. April 22, 2012
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Product:TC299-Dehavilland 3-Drawer Console

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