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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dehavilland 3-Drawer Console 4.7 5 84 84
ABSOLUTELY GORGEOUS! I just got this delivered today and it is more beautiful than expected. I have a small kitchen and the console matched my decor beautifully. It is perfect and even makes the space look bigger! It was very easy setup, just screw on the legs and put in the shelf!! I have one more beautiful piece from Ballard Designs that I am so pleased to have in my home! I love them and I highly recommend this item! Thank you, Ballard Designs! March 26, 2012
Beautiful piece This is a beautiful well-made piece of furniture. It is very heavy and solid in it's construction. I placed it behind our sofa and it's the first thing you see when you walk into our family room. Love it! September 11, 2012
Beautiful Console is Perfect in my Small Dining Room I love this console! It is a strikingly beautiful yet understated piece of furniture that blends nicely with the various other finishes in my room (I have the mahogany finish). I was a little nervous after reading other reviewers' feedback that the mahogany finish is more orange than it is pictured in the catalog. In my opinion, the finish veers slightly more red than the catalog image, but not too much (I am uploading a picture and it appears more red in the picture than it does in real life). The best thing about it is that it fits perfectly in my small dining room...it is not as deep as many consoles I looked at, but has the length I needed. As a result, I have much more storage space without sacrificing much square footage in my itsy-bitsy dining room. Nice piece! February 26, 2012
Stunning! I received the mahogany one today. Stunning. Larger than I expected which is a good thing. I was pleasantly surprised. I highly recommend it. Packaging was great. Comes fully assembled. Only things you need to simply screw on is legs and place shelf inside. January 7, 2013
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