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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dehavilland 3-Drawer Console 4.7 5 84 84
Great looking This console is a welcome addition to our dining room. It holds our china,etc., and the drawers are convenient for storing napkins. We are truly pleased with our purchase and have had many compliments from family & friends. September 8, 2011
Excellent product The console has great workmanship and it was packaged and delivered with care. May 12, 2011
The table has good storage space, but quality of stain not so good Overall I am happy with the console table. We did have some issues around the quality of the stain as the stain was even on the doors. We were applied a credit, but I would have preferred to have the stain evenly across the doors. The storage space is great and it was easy to assemble when we received it. March 4, 2013
Great product for the price. The quality was better than expected. It's not an distressed as I would have liked, but it looks great. September 29, 2013
Perfect It is perfect! It was very easy setup, just screw on the legs and put in the shelf!! I have one other beautiful piece from Ballard Designs that I am so pleased to have in my home! I love them and I highly recommend this item! September 20, 2013
Beautiful piece I read the reviews before purchasing this. I was a bit afraid to purchase through a catalog without touching it or seeing it in person. The furniture quality is excellent even though it is made in China. The exterior box looked rough when delivered but i quickly found that it was protected extremely well. It is a actually as described and I am extremely happy with it. Worth every penny. Thank you Ballard design I will be ordering more from you. April 28, 2012
Pretty much as expected Finish is somewhat more red than the photos: think cherry rather than walnut. There were some flaws in the finish other than what I would call "distressed". Not horrible, but would have preferred they not be there. Price is good, shipping was good. Minimal assembly. June 10, 2012
Great piece After waiting several months to get this item, it arrived and we were very pleased. Good worksmanship and sturdy. The item was extremely well packaged for shipping. The only draw-back is that there was a hole poked in the back of the cabinet, that obvioulsy happened BEFORE it was prepared for shipment since there was no damage to the shipping package. Since it is on the back, no prolem. May 16, 2011
Perfect! Was a little nervous ordering furniture from the Internet without having a chance to see it without my own eyes. it is perfect! Great price too! May 23, 2012
Entryway The cabinet is made very well and looks great in my entryway. It is the perfect scale for the space. I am really pleased with the black finish and the overall look. It is going to provide me with much needed storage for my serving pieces. April 22, 2012
Very "red" Waited over a month for shipping and as others mentioned it is not a dark mohaganey color, but very red indeed. It's ok but not as thrilling as it looks in the catalog. Front drawer was damaged but not enough worth sending the entire item back, maybe will be able to have just the drawer replaced? If I had to order this item again, probably would not..... December 21, 2011
Beautiful I love this piece! I had searched for a long time for a piece for my dining room to store wine bottles and glasses,etc. It is really well made and the color matches the other furniture in the room perfectly. I was impressed with the quality and how well packaged it was when delivered. Would definitely recommend! December 14, 2011
Great piece of furniture this console is a beautiful piece of furniture. Well made and very functional. delivery and packaging was perfect. very happy with this piece. June 3, 2011
Very versatile piece of furniture I bought this for my dining room to hold liquor and tablelinens. I had been looking in furniture stores locally, but the consoles I saw were too large so I ordered the 2-drawer console from Ballard and it is the perfect size. It is well worth the price. It arrived very well packaged and in excellent condition. May 19, 2013
Nice quality and great price I had been looking at this console for a while, but once it went on Bring Home Ballard I knew I had to jump on it at the reduced price. I had some reservations about ordering this piece from a catalog, but am glad I did. The color is a true mahogany color and matches an antique hutch we have in mahogany as well. The back of it is unfinished, which is only an issue for us because the back is facing stair railings so it is actually seen. But I don't mind that much. We had it delivered to the door and I took it out of the box and set it up. If you choose to do this yourself, you only have to flip it over and screw in the legs. It is moderately heavy, so I would suggest two people doing this. Overall I am very impressed with the quality and price. I will definitely order from Ballard Designs again! January 4, 2013
Dehavilland in black I'm very happy with the purchase. It's beautiful and I'm not disappointed! March 29, 2013
Beautiful! This buffet is exactly what I was looking for. It is a solid piece and have already gotten a ton of compliments about how it looks in my place. The three drawers fit lots of drinkware accessories- wine charms, coasters, bottle openers, etc. The only think I wish it had (as others mentioned) is adjustable shelves in each door section. There is one large shelf that spans the inside of the piece. Overall it is beautiful and plan to get great use out of it! February 1, 2013
I love it! I have been loving this piece of furniture in the catalog for months and finally decided to purchase it. It is even better in person. It is beautiful and wonderfully-made. It is the perfect piece for my foyer. November 30, 2011
Great product/great value I bought the distressed black console for my dining room and it's lovely. It's lightly distressed and works beautifully with my decor (I'm not a distressed furniture kind of gal). It's a solid/substantial piece that would really work well in any room in a house. I'm incredibly pleased with the product which requires very little assembly... and arrived super fast! I would highly recommend. Previous reviews were very helpful in making the purchase and I found truthful when receiving the product. December 21, 2012
Beautiful console works perfectly in our new home's kitchen dining area! We chose the rubbed cream finish for our console and it blends perfectly with our existing kitchen table and chairs. The storage is handy for plates, napkins, salad bowls, and serving pieces. January 26, 2013
Nicer than expected... This is a lovely console, with more handsome details than I expected. Sturdy and attractive. Works perfectly with our British Colonial decor. Having the extra storage is fantastic. January 19, 2013
LOVE this piece! I have looked at this console for literally years and have never been able to justify replacing what I already had. But I finally grabbed it when the price was lowered this year and I could not be happier that I did! It is just beautiful in my kitchen and will be wonderful for parties. Only one thing that I was surprised at, and that is the very cheap plastic drawer stops. What's up with those? But still LOVE it! December 23, 2012
Lovely and funtional It is beautiful to look at and holds a lot. I needed storage space as well as something attractive. This piece made it happen. Not only beautiful with nice lines but the rubbed cream is a nice soft shade of off white. I couldn't be happier with the purchase. January 8, 2013
Dehavilland Console in Black This piece was better than I expected for the price. It looks high end. The black distressed is very appealing. The only improvement would be guides on the drawers so there is not the wiggle that guides prevent. The product was delivered and I was SO impressed with the level of packing. The company was professional and did a follow up call the same day to identify any issues. I would definitely do business with Ballard again and December 12, 2012
Great piece of furniture Love this piece of furniture. The adjustable legs worked great to make sure it was level. Wish the shelf were 3 difference pieces for different heights. The top doesn't have a protective coat on it, but otherwise great for the price. January 5, 2013
Excellent product and great service. This is just what I was looking for for my kitchen. It is well-made for the price, and being on sale was another plus. Delivery was easy and quicker than expected. I love the satin black color. It fits well in my kitchen. And, the assembly was attaching the legs. This is a great item. December 30, 2012
I just love it! We received it just before Christmas and it looks so beautiful in our dining room. It is well built and I'm so glad we purchased it! We had been looking at it for several years and finally just bought it. January 6, 2013
The Dehavilland 3-Drawer Console is just what we were wanting. We are very pleased with the product and the fast service. We love the console! Lots of storage room. Wish at least one of the drawers were felt lined. Beautiful finish and it came packed so well there was no way it could have been scratched or even a little less than perfect! December 27, 2012
Ballard was great to work with and product was delivered and appeared just as we thought Said it all above. Delievery went very well. Movers were great. It was well-packaged and was just as pictured and what we expected. December 28, 2012
Beautiful and affordable I order two of these pieces in black for a long hallway in my home. They arrived earlier than expected and were wrapped thoroughly to prevent any damage. There was minimal assembly - the legs and the inside drawer, and I love that the legs are adjustable to correct for slanted floors. The pieces look great and hold a lot - a great value! December 5, 2012
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