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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Dehavilland 3-Drawer Console 4.7 5 84 84
Beautiful I love this piece! I had searched for a long time for a piece for my dining room to store wine bottles and glasses,etc. It is really well made and the color matches the other furniture in the room perfectly. I was impressed with the quality and how well packaged it was when delivered. Would definitely recommend! December 14, 2011
I love the console - just as it looked in the catalog Delivery was fine, and packaging was very good - the whole process was great and the furniture is perfect. December 9, 2011
Very happy This console is very solid, well made and has great storage. The finish I ordered it in was Mahogany. It is a lovely, warm shade with a low luster finish which goes with everything. I was very impressed with the packing materials used to ship this. It arrived in perfect, flawless condition. I would highly recommend this to anyone for numerous locations in your home. December 4, 2011
console I was surprised how quickly this shipped! It was packed very well and arrived in perfect condition. It is lovely and holds all of our china. December 3, 2011
Gorgeous Love it. Delivery was very hassle-free. There was small piece of wood broken off when it arrived, but it was an inner support piece so I didn't bother reporting it to Ballard. This will become an heirloom piece, I just love it. Now I have to get back on Ballard's site to pick out a mirror to hang above it. December 1, 2011
I love it! I have been loving this piece of furniture in the catalog for months and finally decided to purchase it. It is even better in person. It is beautiful and wonderfully-made. It is the perfect piece for my foyer. November 30, 2011
Love it! Bought this for the guest bedroom as a tv console, we're using a 32" tv, and for additional storage. My only concern, and it's a very slight concern, is that the adjustable shelf that runs the length of the console does not have support in the middle; I just hope that over time the shelf doesn't bow. But with that said, it's a fabulous piece that I would highly recommend. October 2, 2011
Beautiful The Dehavilland console is a lovely, sturdy and well made piece of furniture. I got it in black and the finish looks great. The doors and drawers all work well. The delivery was excellent. I'm very pleased with my purchase from Ballards. September 30, 2011
Great looking This console is a welcome addition to our dining room. It holds our china,etc., and the drawers are convenient for storing napkins. We are truly pleased with our purchase and have had many compliments from family & friends. September 8, 2011
Worth waiting for... I waited a long time for this item because it was back ordered, but when it arrived, I was very pleased. It's beautiful and well constructed. Storage was my main reason for buying the console. I filled it with my china and serving pieces with room to spare! August 10, 2011
Great piece of furniture We ordered this in the cream color and it looks just like it did online. It was packaged very well, no scratches at all on the piece. We are using this as an entertainment center to hold our TV in our family room. July 7, 2011
perfect storage I really like the storage that this console provides. My only reservation was that the console has a redder hue than I would have expected and liked. July 5, 2011
Great piece of furniture this console is a beautiful piece of furniture. Well made and very functional. delivery and packaging was perfect. very happy with this piece. June 3, 2011
So gorgeous and a great price My style is eclectic. I recently moved into a large loft condo with the living, dining, kitchen in one big area. The mahogany piece looks like it matches my Ethan Allen British Classic entertainment unit. It is simply beautiful and provides lots of storage. The color in the catalog is a very good representation of the actual color. I love working with Ballard. The customer service staff is personable, knowledgeable, very professional. The delivery service was very good. I am single so paid a bit more to have the piece brought to my 14th floor unit and set up. May 31, 2011
Great piece After waiting several months to get this item, it arrived and we were very pleased. Good worksmanship and sturdy. The item was extremely well packaged for shipping. The only draw-back is that there was a hole poked in the back of the cabinet, that obvioulsy happened BEFORE it was prepared for shipment since there was no damage to the shipping package. Since it is on the back, no prolem. May 16, 2011
Great piece This is a quality piece that I would recommend. I have the piece in the Mahogany color. It looks beautiful, and appears more expensive than it really is. I also have the Martin Console in Old World Brown in my entryway. These pieces are similar and work well together. May 13, 2011
Excellent product The console has great workmanship and it was packaged and delivered with care. May 12, 2011
Beautiful and well constructed. This is a well-made piece of furniture. Quality material, well constructed. It is beautifull finished with a hand-rubbed appearance. March 17, 2011
Great! We're very happy w/ the console and Ballard Designs. The console is high quality and solid. Came very well packaged. It was backordered and Ballard even sent a discount coupon for having to wait. What I like best about Ballard is the small attention to detail: the console has little leveling things on the bottom of the legs so you can easily level the table. This is very helpful when you have an old (150+ years) house like we do. Nice touch! March 16, 2011
Gorgeous piece of furniture This piece of furniture is exactly how it looks in the catalogue and online. I am extremely pleased with it's looks and storage capability. I was in need of storage and this more than fit the bill. It is very well constructed and will be with me for a very long time. When it arrived, it was packed so well that it took me awhile to uncover it! Needless to say, I would highly recommend this piece of furniture to anyone. March 16, 2011
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Product:TC299-Dehavilland 3-Drawer Console