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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dehavilland 3-Drawer Console 4.7 5 84 84
Ballard was great to work with and product was delivered and appeared just as we thought Said it all above. Delievery went very well. Movers were great. It was well-packaged and was just as pictured and what we expected. December 28, 2012
A decent product for a decent price If you're looking for an alternative to a more expensive sideboard or console, this piece is it. Nice construction and hardware. December 23, 2012
Beautiful piece. I ordered this console so it would arrive before Thanksgiving. It arrived with plenty of time to spare. It was very easy to set up and looks fantastic in my dining room. The color is much more like a light cherry next to my dark mahogany table, but I like the contrast. November 30, 2012
Everything I Had Hoped For! I was so pleased when this console arrived. I'd waited a year to purchase it for my kitchen dining area. The storage is plentiful and I love having the three drawers for additional silverware, linens, etc. The quality is great, too, for the price! This was my first large furniture purchase over the internet and I will definitely be purchasing more from Ballard! November 5, 2012
This product is just what I was looking for. This product was purchased to house china and glassware, which it does nicely. It's appearance is spectacular. Just what I was looking for. December 8, 2012
The console was poorer quality than expected. We have learned that ordering from a photo leaves a lot unknown. The hook in getting us to buy was the styling. We were disappointed in the quality of the wood, the construction, the the stain used and the unevenness of the stain application, leaving some areas needing touch ups. Also, the product is delivered in a large packing crate. The buyer is left to unpack the console and that is a big job leaving a large mess to clean up. March 1, 2012
Excellent I am very pleased with this console. The storage is great for my needs and I love the punch of black in my neutral dining room. November 5, 2012
This console has a great look I was looking for a less formal look for the dining room in our new home and I found it in the Dehavilland console. It has plenty of storage for china, crystal, and serving pieces with two shelves. Ballard did an excellent job of packaging this piece of furniture for shipment with no damage upon arrival. Customer service was excellent as well answering pre-purchase questions and then delivery questions. It was on back order and they kept me well-informed of the process. I would highly recommend both this piece and Ballard Designs. March 26, 2012
Beautiful piece - lovely compliment to my dining room! I ordered this sideboard console for my dining room, which opens to my living room - It is the perfect scale, looks FAR more expensive than it is, and is the perfect compliment for my decor. I am thrilled with the quality. It arrived well packaged, and was very simple to assemble (attached legs). LOVE IT!!!! May 23, 2012
Was even better than I expected. Pleased with my purchase. This product was just as it was pictured. I purchased the black and was pleased with my purchase. July 2, 2012
It is a beautiful piece of furniture I am extremely happy with the beauty & quality of the Dehavilland console. June 8, 2012
This product has many uses I bought the Havilland sideboard to use in my bedroom for extra storage. The 3 drawers meant for silverware is great for jewelry. The cabinets have many uses, and the shelves are handy for shoes, accesories, or purses. The finish was just as I hoped it would be and I would recommend this product withhout hesitation. March 5, 2012
Gorgeous This Buffet is so much exceeded my expectations! It is very roomy inside and fits all my dishes, etc. The legs are stylish and it looks perfect on my dining room wall. Shipping and packaging was great and easy to attach the legs. Love it! March 13, 2012
Very happy This console is very solid, well made and has great storage. The finish I ordered it in was Mahogany. It is a lovely, warm shade with a low luster finish which goes with everything. I was very impressed with the packing materials used to ship this. It arrived in perfect, flawless condition. I would highly recommend this to anyone for numerous locations in your home. December 4, 2011
Exactly what I thought it would be A lot of times there's disappointment when purchasing items on line, but this cabinet is as nice as I hoped. I've had a lot of compliments and I'm very happy. March 26, 2012
Everything I've been wanting in a console I've been looking for the right console for 3 years. This is it! Delivery was great, the console has ample storage, beautiful finishes, etc. Ballard was great to work with. Buy yours today, you won't regret it! January 30, 2012
Gorgeous Love it. Delivery was very hassle-free. There was small piece of wood broken off when it arrived, but it was an inner support piece so I didn't bother reporting it to Ballard. This will become an heirloom piece, I just love it. Now I have to get back on Ballard's site to pick out a mirror to hang above it. December 1, 2011
Perfect I have been looking for a console of this height and length for over six months. This one is perfect. Very good quality materials, great price, and very well protected in shipping. I am completely satisfied. And it arrived two weeks ahead of schedule. December 17, 2011
console I was surprised how quickly this shipped! It was packed very well and arrived in perfect condition. It is lovely and holds all of our china. December 3, 2011
I love the console - just as it looked in the catalog Delivery was fine, and packaging was very good - the whole process was great and the furniture is perfect. December 9, 2011
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Product:TC299-Dehavilland 3-Drawer Console