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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 96 reviewers.
Rated 5 out of 5 by Exactly what I thought it would be A lot of times there's disappointment when purchasing items on line, but this cabinet is as nice as I hoped. I've had a lot of compliments and I'm very happy. March 26, 2012
Rated 5 out of 5 by ABSOLUTELY GORGEOUS! I just got this delivered today and it is more beautiful than expected. I have a small kitchen and the console matched my decor beautifully. It is perfect and even makes the space look bigger! It was very easy setup, just screw on the legs and put in the shelf!! I have one more beautiful piece from Ballard Designs that I am so pleased to have in my home! I love them and I highly recommend this item! Thank you, Ballard Designs! March 26, 2012
Rated 5 out of 5 by This console has a great look I was looking for a less formal look for the dining room in our new home and I found it in the Dehavilland console. It has plenty of storage for china, crystal, and serving pieces with two shelves. Ballard did an excellent job of packaging this piece of furniture for shipment with no damage upon arrival. Customer service was excellent as well answering pre-purchase questions and then delivery questions. It was on back order and they kept me well-informed of the process. I would highly recommend both this piece and Ballard Designs. March 26, 2012
Rated 5 out of 5 by Gorgeous This Buffet is so much exceeded my expectations! It is very roomy inside and fits all my dishes, etc. The legs are stylish and it looks perfect on my dining room wall. Shipping and packaging was great and easy to attach the legs. Love it! March 13, 2012
Rated 5 out of 5 by Better than expected! For me, this product was even better than I expected. I just love how closely it matches my exsisting cabinets and measured exactly right for the space where I needed it. The delivery guys were helpful to in advising best way of unpacking and putting together--very few steps, I was able to do on my own. It's very spacious and drawers and doors open smoothly. I highly recommend this console! March 11, 2012
Rated 5 out of 5 by This product has many uses I bought the Havilland sideboard to use in my bedroom for extra storage. The 3 drawers meant for silverware is great for jewelry. The cabinets have many uses, and the shelves are handy for shoes, accesories, or purses. The finish was just as I hoped it would be and I would recommend this product withhout hesitation. March 5, 2012
Rated 1 out of 5 by The console was poorer quality than expected. We have learned that ordering from a photo leaves a lot unknown. The hook in getting us to buy was the styling. We were disappointed in the quality of the wood, the construction, the the stain used and the unevenness of the stain application, leaving some areas needing touch ups. Also, the product is delivered in a large packing crate. The buyer is left to unpack the console and that is a big job leaving a large mess to clean up. March 1, 2012
Rated 5 out of 5 by Elegant quality console The console arrived in perfect condition. The delivery team carried it upstairs and put it in place. They declined to put on the short legs or install the shelf. However, they did hold the piece while I screwed on the legs, not a big deal. I can't say enough about the console itself. It is absolutely perfect in my upstairs hallway and provides a huge amount of storage space. It is very well crafted and finished. I had read reviews about the finish being a bit red. I see what they were referring to, but in my hallway, where it does not get direct light, it is a lovely warm brown. I am so pleased with this purchase! February 29, 2012
Rated 5 out of 5 by Beautiful Console is Perfect in my Small Dining Room I love this console! It is a strikingly beautiful yet understated piece of furniture that blends nicely with the various other finishes in my room (I have the mahogany finish). I was a little nervous after reading other reviewers' feedback that the mahogany finish is more orange than it is pictured in the catalog. In my opinion, the finish veers slightly more red than the catalog image, but not too much (I am uploading a picture and it appears more red in the picture than it does in real life). The best thing about it is that it fits perfectly in my small dining is not as deep as many consoles I looked at, but has the length I needed. As a result, I have much more storage space without sacrificing much square footage in my itsy-bitsy dining room. Nice piece! February 26, 2012
Rated 5 out of 5 by Everything I've been wanting in a console I've been looking for the right console for 3 years. This is it! Delivery was great, the console has ample storage, beautiful finishes, etc. Ballard was great to work with. Buy yours today, you won't regret it! January 30, 2012
Rated 3 out of 5 by Very "red" Waited over a month for shipping and as others mentioned it is not a dark mohaganey color, but very red indeed. It's ok but not as thrilling as it looks in the catalog. Front drawer was damaged but not enough worth sending the entire item back, maybe will be able to have just the drawer replaced? If I had to order this item again, probably would not..... December 21, 2011
Rated 5 out of 5 by Perfect I have been looking for a console of this height and length for over six months. This one is perfect. Very good quality materials, great price, and very well protected in shipping. I am completely satisfied. And it arrived two weeks ahead of schedule. December 17, 2011
Rated 5 out of 5 by Beautiful I love this piece! I had searched for a long time for a piece for my dining room to store wine bottles and glasses,etc. It is really well made and the color matches the other furniture in the room perfectly. I was impressed with the quality and how well packaged it was when delivered. Would definitely recommend! December 14, 2011
Rated 5 out of 5 by I love the console - just as it looked in the catalog Delivery was fine, and packaging was very good - the whole process was great and the furniture is perfect. December 9, 2011
Rated 5 out of 5 by Very happy This console is very solid, well made and has great storage. The finish I ordered it in was Mahogany. It is a lovely, warm shade with a low luster finish which goes with everything. I was very impressed with the packing materials used to ship this. It arrived in perfect, flawless condition. I would highly recommend this to anyone for numerous locations in your home. December 4, 2011
Rated 5 out of 5 by console I was surprised how quickly this shipped! It was packed very well and arrived in perfect condition. It is lovely and holds all of our china. December 3, 2011
Rated 5 out of 5 by Gorgeous Love it. Delivery was very hassle-free. There was small piece of wood broken off when it arrived, but it was an inner support piece so I didn't bother reporting it to Ballard. This will become an heirloom piece, I just love it. Now I have to get back on Ballard's site to pick out a mirror to hang above it. December 1, 2011
Rated 5 out of 5 by I love it! I have been loving this piece of furniture in the catalog for months and finally decided to purchase it. It is even better in person. It is beautiful and wonderfully-made. It is the perfect piece for my foyer. November 30, 2011
Rated 5 out of 5 by Love it! Bought this for the guest bedroom as a tv console, we're using a 32" tv, and for additional storage. My only concern, and it's a very slight concern, is that the adjustable shelf that runs the length of the console does not have support in the middle; I just hope that over time the shelf doesn't bow. But with that said, it's a fabulous piece that I would highly recommend. October 2, 2011
Rated 5 out of 5 by Beautiful The Dehavilland console is a lovely, sturdy and well made piece of furniture. I got it in black and the finish looks great. The doors and drawers all work well. The delivery was excellent. I'm very pleased with my purchase from Ballards. September 30, 2011
Rated 5 out of 5 by Great looking This console is a welcome addition to our dining room. It holds our china,etc., and the drawers are convenient for storing napkins. We are truly pleased with our purchase and have had many compliments from family & friends. September 8, 2011
Rated 5 out of 5 by Worth waiting for... I waited a long time for this item because it was back ordered, but when it arrived, I was very pleased. It's beautiful and well constructed. Storage was my main reason for buying the console. I filled it with my china and serving pieces with room to spare! August 10, 2011
Rated 5 out of 5 by Great piece of furniture We ordered this in the cream color and it looks just like it did online. It was packaged very well, no scratches at all on the piece. We are using this as an entertainment center to hold our TV in our family room. July 7, 2011
Rated 4 out of 5 by perfect storage I really like the storage that this console provides. My only reservation was that the console has a redder hue than I would have expected and liked. July 5, 2011
Rated 5 out of 5 by Great piece of furniture this console is a beautiful piece of furniture. Well made and very functional. delivery and packaging was perfect. very happy with this piece. June 3, 2011
Rated 5 out of 5 by So gorgeous and a great price My style is eclectic. I recently moved into a large loft condo with the living, dining, kitchen in one big area. The mahogany piece looks like it matches my Ethan Allen British Classic entertainment unit. It is simply beautiful and provides lots of storage. The color in the catalog is a very good representation of the actual color. I love working with Ballard. The customer service staff is personable, knowledgeable, very professional. The delivery service was very good. I am single so paid a bit more to have the piece brought to my 14th floor unit and set up. May 31, 2011
Rated 5 out of 5 by Great piece After waiting several months to get this item, it arrived and we were very pleased. Good worksmanship and sturdy. The item was extremely well packaged for shipping. The only draw-back is that there was a hole poked in the back of the cabinet, that obvioulsy happened BEFORE it was prepared for shipment since there was no damage to the shipping package. Since it is on the back, no prolem. May 16, 2011
Rated 5 out of 5 by Great piece This is a quality piece that I would recommend. I have the piece in the Mahogany color. It looks beautiful, and appears more expensive than it really is. I also have the Martin Console in Old World Brown in my entryway. These pieces are similar and work well together. May 13, 2011
Rated 5 out of 5 by Excellent product The console has great workmanship and it was packaged and delivered with care. May 12, 2011
Rated 5 out of 5 by Beautiful and well constructed. This is a well-made piece of furniture. Quality material, well constructed. It is beautifull finished with a hand-rubbed appearance. March 17, 2011
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Product:TC299-Dehavilland 3-Drawer Console

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