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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dehavilland 2-Drawer Console 4.6 5 41 41
Love, Love, Love It!!!!!!!!!!!!!!!!!!! Perfect fit. Adds just the right style in my living room. Lots of compliments from friends. I have loved everything I have purchased at Ballards over the years. They have all been timeless keepers!! Cindy K. March 16, 2011
Nice Design Very pretty piece - purchased for use as a potting cabinet in my sunroom. The scale and proportions are just right. Great quality for the price. March 6, 2012
Beautiful, but not mahogany color I need a console on a short wall in my dining area. This piece is the perfect dimension. It is also very striking and is a nice focal point. I do have to return it, though, for two reasons. First and foremost, it is not the color in the picture. I had to go by the picture because my local store only had black on the floor for viewing. For the mahogany, the picture shows a dark, aged looking mahogany color. This cabinet is nearly light cherry and is very "reddish". Very. I read some reviews where the buyer said theirs was not red at all, so I took a chance. It could be the luck of the draw and they got a good finish. It is more likely though, that it depends on the lighting in the room. When the piece first came through our foyer (which is more dim) I thought the color was perfect but as the piece was moved into its spot in the dining area I realized it was an undeniable reddish/cherry color. That room does have six floor-to-ceiling and wall-to-wall windows though, so essentially the whole side of the house is a window-wall and gives the room full & unforgiving natural light. So the color is just all wrong for us. All our furniture is dark brown walnut or mahogany. The other reason we need to return it is the quality. The piece is very pretty, but of surprisingly questionable quality. The finish is smeared in many places by what seems to be poor workmanship. Some of the smears are very large and visible (on the doors!). There were also scratches and drilling damage on a few joints on the interior. The piece also wobbles a bit. If the color were right, I'd probably keep it (or exchange it for an unsmeared one) even with the quality issues because it is that pretty. Unfortunately, the poor thing stands out like a big red thumb in a sea of dark brown furniture so back it goes. November 28, 2011
great for a small room I needed a buffett for a small dinning area that is part of my kitchen/great room. I bought the black two drawer console and am very happy. It is solid construction and very attractive. The console was packed VERY WELL for shipping, not a ding or scratch on it, and we only paid for front door delivery (not white glove). My daughter and I were able to unpack, put on the legs (they just screw on) and move it into place ourselves (no men needed). It holds a lot! on shelf in the console and I was able to store my entire good china set for 8 along with service pieces!! March 2, 2014
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