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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 46 reviewers.
Rated 5 out of 5 by fantastic storage for its size!!! So happy to find a console this size with such pretty, authentic features. On top of being extremely well packaged, with no damage, the top is sturdy and seems like it can hold up to the daily wear and tear in a dining room...although I am considering having a glass top made to protect it during heavy use. Amazed at how much I can fit in it! And the legs give it a great look being raised off the ground. The two door console offered everything I was looking for, glad I made the purchase! October 18, 2011
Rated 5 out of 5 by A MUST FOR ANY HALLWAY! THE COMPLIMENTS KEEP COMING!!! I ALWAYS WANTED THIS CONSOLE, BUT ALWAYS PUT IT OFF...IM SOO GLAD I GOT IT....AND ITS SOOOO EASY TO PUT TOGETHER!!! October 16, 2011
Rated 5 out of 5 by Perfect Console! We LOVE this console. It is our first purchase for Ballard and it most certainly won't be our last. Customer service and shipping was simple and easy. We use our console in our breakfast room. The price was amazing for such a quality item! October 13, 2011
Rated 5 out of 5 by Great for small spaces as a china cabinet Very happy with this unit. Stores a lot for a small piece of furniture. October 9, 2011
Rated 5 out of 5 by Happy! I was so worried about ording the brown color (which name escapes me) because someone had described it as too red. It does have a reddish tone to it, but I LOVE it! (It goes great with my dark cherry bedroom set.) This item was very well packaged. It looks gorgeous in my bedroom, and it was just what I was looking for. I think the quality is great. I would highly recommend this item. September 26, 2011
Rated 5 out of 5 by Very nice looking and sturdy piece of furniture. Black color is gorgeous! Can also store a lot in the doors below and drawers. Perfect accent to any room. September 16, 2011
Rated 5 out of 5 by Good quality - nice piece. I purchased this console for my kitchen and it looks very nice. The only assembly required was to screw the 4 legs into the bottom. The quality for the price is very good. July 10, 2011
Rated 5 out of 5 by Very good quality for the price paid. Reluctant to order furniture through a catalog sight unseen, I wrote an e-mail to customer service describing the well made, although not heirloom quality furniture, I have in my home. I asked if customer service felt the Dehavilland would suite my taste based on my brief description of my furniture and they responded with complete confidence I would be. And yes, customer service was right! The cabinet came in less then 3 weeks, it was packaged so carefully it would likely have survived a fall from a 10 story building without damage, and it looks every bit as good in person as it does on-line. Solidly made, a nice finish, and the perfect size for my needs. Well done! June 12, 2011
Rated 5 out of 5 by Perfect size and good value. I bought this for my dining room to use as extra storage. The drawers hold my silverware. The adjustable shelf is very practical. The piece was very well packaged, no damage was found. Easy to put together. The color of the stain is beautiful. The only cons are the drawers are a little difficult to open and close and the finish is not as good as fine furniture. Overall, it's a great buy! March 28, 2011
Rated 5 out of 5 by Great piece I use this as a bar in my living room and it works perfectly. The look is sophisticated, quality is good and assembly was not difficult. March 19, 2011
Rated 5 out of 5 by Excellent value! Arrived in perfect condition. Looks great in the space. Useful storage. March 18, 2011
Rated 5 out of 5 by Love, Love, Love It!!!!!!!!!!!!!!!!!!! Perfect fit. Adds just the right style in my living room. Lots of compliments from friends. I have loved everything I have purchased at Ballards over the years. They have all been timeless keepers!! Cindy K. March 16, 2011
  • 2016-10-30 T09:06:52.460-05:00
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Product:TC298-Dehavilland 2-Drawer Console
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