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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 45 reviewers.
Rated 4 out of 5 by Serves our purpose We bought this piece to use as a bar in our family room. This works well: great for smaller spaces but deep enough actually to store things. The black distressed looks fantastic. I only wish it was a couple of inches taller, because, even with the adjustable shelf, it barely fits a bottle of wine on top shelf and wine glasses on the bottom. In addition, when we received, it had a strange odor to it; a cross between fresh wood and fresh paint but it was not pleasant. We had to let it air out for a week. Otherwise, great product for style, function and price! February 26, 2012
Rated 4 out of 5 by less distressed than pictured Overall I'm happy with this purchase. The construction is solid and the finish is well done. The table is at a good height for the front entryway where I plan to use it. My only complaint would be that my piece is less distressed than the picture shown on the website. July 21, 2012
Rated 4 out of 5 by This console is the perfect size for my medium size foyer. I received the console quickly & easily but if I would have had to unpack it myself, I don't think I could have done it. My husband & adult son were able to get it unpacked & put together in minutes though. It is solid & looks just like the picture online but the color is a bit on the "orange-y" side rather than the dark cherry I'd hoped for. There is a lot of storage space which is a nice surprise. I would recommend this product & would buy again from Ballard Designs. February 22, 2013
Rated 4 out of 5 by lovely to look at but arrived with a very small chip on the top that has now become much bigger. I love my cabinet. It's lovely to look at but when it arrived it had a very small chip on the veneer on the top of the cabinet. I was so busy with other things didn't have time to call Ballard. Now the chip has caught on something and a 1/2 inch of veneer is starting to peel off. That's very disappointing. Need help from Ballard with repairing it, but wish it wasn't there in the first place. February 28, 2013
Rated 4 out of 5 by "Okay" Console First, the good.... The console arrived packaged extremely well. It's very cute and the perfect size for our space and looks great in our room. It offers quite a bit of storage that we sorely needed. The disappointing.... We ordered the black, and the finish is not nearly as distressed as the photo. I read in some of the reviews that was a possibility, and while I would have much preferred the more rustic look, I am okay with the way it came. While we like the cabinet, I do feel it's pretty pricey, especially when you factor in the delivery fee. If I could, I'd give it 3.5 stars. March 29, 2013
Rated 4 out of 5 by Very nice quality I liked it so much that I ordered a second one for my dining room April 5, 2013
Rated 4 out of 5 by Nice, quality table -- but color is off I purchased this console table in cream and it is VERY cream -- almost yellow. I expected more of an off-white color based on the picture, but that's not the case here. It's so creamy, in fact, I may paint a layer of white over it. That said, this is a beautiful, spacious table. The ordering and delivery were a breeze -- although the shipping company should have sent another person because I had to help carry this box up the stairs (but I don't blame Ballard for that#. The quality is top-notch and there's very little assembly needed. I didn't end up using the feet because it made the table too tall for my space, but you may like them if you're looking for a taller table #if not, just don't attach them and it looks fine!). Overall impression: If you're looking for a cream cabinet and are not pairing this with any white or off-white furniture, you will be happy with your purchase. May 31, 2013
Rated 4 out of 5 by I was not disappointed. I ordered the mahogany finish and was worried before it arrived that it would be too "reddish" to blend with my other pecan-shaded dining room furniture. I was quite happy with the quality, the color and the usefulness. Very sturdy and very well packed for shipping. December 10, 2014
Rated 4 out of 5 by Very pretty! I like this product very much. It is attractive and fits the space perfectly. My only wish is that the drawers were better constructed. March 5, 2015
Rated 2 out of 5 by No Distressed Finish I love the shape and the weight of the console. I love the hardware on the face of it. Ballard's customer service is second to none. But I have to be honest that with this product I am very disappointed. The finish on it is solid black. There is no distressed texture AT ALL. It looks like much cheaper furniture than it was. I have had communication with Ballard's product specialists and they assured that my piece is no different than all the other pieces going out, which means there is no hope of getting the distressed finish I suppose. Just though someone else would be interested in case this is a big deal for you like it is for me. So disappointed! November 30, 2011
Rated 1 out of 5 by Plastic top I can't believe everyone rated this so highly. Unless it has changed, how could anyone not notice that the top is not the same as the front and sides? It looks and feels like plastic. Arrived in good condition and on time. I have kept it but am not at all pleased with it. For the money, it's not a good buy. August 21, 2013
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Product:TC298-Dehavilland 2-Drawer Console
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