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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dehavilland 2-Drawer Console 4.6 5 41 41
I love it I love this piece! It is the perfect addition to my family room. I will use it as a bar when entertaining. I chose white and love the color! October 6, 2012
great for a small room I needed a buffett for a small dinning area that is part of my kitchen/great room. I bought the black two drawer console and am very happy. It is solid construction and very attractive. The console was packed VERY WELL for shipping, not a ding or scratch on it, and we only paid for front door delivery (not white glove). My daughter and I were able to unpack, put on the legs (they just screw on) and move it into place ourselves (no men needed). It holds a lot! on shelf in the console and I was able to store my entire good china set for 8 along with service pieces!! March 2, 2014
Exactly what I needed. I have a small space for my eating area that I wanted to feel more like a dining room. This buffet is perfect. Very pretty, and has lots of storage. (don't know why my nickname is "OHwell". Didn't pick it) January 30, 2014
Perfect bar server This console works as a perfect bar/server between my kitchen and family room. The cabinet is roomy enough to hold our large liquor selection; the upper shelf holds mini bottles and glasses. The drawers are perfect for utensils, napkins and drink recipes. Love it!! As mentioned by others, this console is not as distressed looking as pictured but nothing a little sanding can't handle. Arrived impressively packaged, no damage. Excellent craftsmanship. December 29, 2013
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Product:TC298-Dehavilland 2-Drawer Console
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