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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.6 out of 5 by 11 reviewers.
Rated 5 out of 5 by Looks like it will be great I received an email asking me to write my comments on this product. It arrived promptly after ordering, looks nice, as pictured and described. I have not gotten it up and in use yet however. I will return and update if I have any concerns but it seems to be perfect. July 26, 2012
Rated 5 out of 5 by Powder coating is a plus Bought these to use in a home near the ocean. The powder coating adds a level of protection not available in other rods. Holding up nicely. Wish they came in a longer length and with a little more heft. Bought a 3 rd rod recently July 25, 2012
Rated 5 out of 5 by Very easy to install, love the boldness and yet has elegance. LOVE this product. So classy. They really make a statement. March 14, 2012
Rated 4 out of 5 by Powder Coated a Plus Ordered these rods specifically because they were powder coated and could possibly be used outdoors. My home gets a blast of salt air and the powder coating seems a plus. Ordered one black and one silver and like them both so far February 16, 2012
Rated 5 out of 5 by Easy to install & look great! I also purchased curtains from Ballards to go on these rods and they look really pretty. Would recommend the rods to anyone, they were very easy to install & look really nice. You can adjust the length to how you want it to fit on your window. November 26, 2011
Rated 5 out of 5 by Good Product Very nice curtain rod. It is very easy to install. and looks very classy. Love it! November 21, 2011
Rated 5 out of 5 by Beautiful! I only wish that curtain (clip) rings were sold in the matching finish by Ballard Designs! Beautiful hardware... I'm using this same rod in my office, dining room and family room because I love it so much. I would recommend getting stronger drywall anchors, however, than the ones included in the packaging. August 7, 2011
  • 2016-05-28 T09:03:03.238-05:00
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Product:FG048-Deauville Finial & Rod Set

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