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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 14 reviewers.
Rated 5 out of 5 by Love em I ordered 1 stool for large island in new home just in case I didn't like- no worries- ordered 2 more after the first arrived. They are unique and look great against our black island. Also well packed! October 30, 2015
Rated 5 out of 5 by Perfect counter-height stool for my kitchen I love these grey counter stools. They are a warm, medium shade of grey with some distressing to give them a slightly worn look. They are very large seats as other reviewers have described-I encourage you to measure. My large island can barely fit 3 across! The seat material is a heather linen look-taupe in color. I plan to replace the fabric and seems easy enough on initial review. I am very pleased with this purchase. Would order again! September 20, 2015
Rated 5 out of 5 by Just what I wanted Received the counter stools and they exceeded my expectations. They are very well built, comfortable and look amazing. I could not be more pleased. Would not hesitate to order again from Ballard! Thank You August 26, 2015
Rated 5 out of 5 by Exceeds Expectations and completes my kitchen! I bought two of these at counter-height in the Warm Grey color. They arrived today, and I am thrilled with them!! I have a very open kitchen/living room with a great island, so I was wanting a counter stool with a somewhat "open" back so they don't add "heaviness" to the light airy-ness of the kitchen. I have literally been looking for months, and then I feel in love with these while looking at the catalog. I'm usually leery of purchasing sight-unseen, but these stools are fantastic, and I'm so glad I purchased them! They are a great value for the money. As I mentioned, I've been searching for months, and these are at a lower price-point than I'd been searching, but they are by far superior in design and quality, and I am so happy to have found them!! I will say, they have some intentional "scuffs" or whatever you would call it. I LOVE it, and it is exactly what I wanted. I am more a fan of the "shabby-chic" and reclaimed wood items. The intentional "scuff" is very slight, compared to other items of a similar look. Mostly just at the joints of the "bamboo" pieces, which gives it a more authentic look; definitely not a shiny/glossy look, so if that's what you want, this may not be your piece. But then again, someone wanting that look probably wouldn't be looking at this chair in the first place! The rest of our furniture was quite a bit more expensive, and these stools fit in with the rest just perfectly, and you would never know they were the more affordable pieces. I would definitely recommend these stools. Please take a look at the photos I've attached. August 15, 2015
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Product:ST332-Dayna Counter Stool

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