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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 6 reviewers.
Rated 5 out of 5 by Love these chairs! I have been looking at these chairs for over a year and finally purchased them. I could not be more pleased with my purchase. They are very well-made and exactly as pictured. They came securely packaged and in perfect condition--the shipping was very quick as well. These chairs are a wonderful addition to my dining room and I could not be happier with my purchase! July 21, 2016
Rated 5 out of 5 by Beautiful, solid chair Just got my order of two arm and two side chairs. They are beautiful, well made and I received them promptly. I searched everywhere for a Chippendale "bamboo" style chair to match my glass top "bamboo" table. Similar chairs cost 3 to 4 times as much. Very happy with purchase. Just a note but the cream color is cream not white. I may rattle can them true white after I think about it a while. April 4, 2016
Rated 5 out of 5 by This chair is perfect! I ordered this chair to use with my black desk in my office. It was packed very well and arrived without a scratch. All we had to do was remove it from the box and sit in it. It is well made and fits in very well with my Asian decor. October 16, 2015
Rated 5 out of 5 by Beauty and quality This chair was the finishing touch to my beach inspired living room. I was thrilled at the quality. I purchased two to use opposite my sofa as accent chairs and was concerned that they would be too small. They are the perfect size and the open lattice work on the back allows the sun to shine through and keep an "open" feel. I am so glad I purchased them! September 25, 2014
  • 2016-07-27 T08:26:36.312-05:00
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