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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 22 reviewers.
Rated 4 out of 5 by U The shade had a peculiar odor after removing the plastic wrap. It has dissipated over time, however. I do like the look of the shade. April 23, 2015
Rated 5 out of 5 by great quality It is just what we wanted and fits our decor perfectly. April 2, 2015
Rated 4 out of 5 by Dareau Lamp Shade Review Just received my lamp shade today. I waited 6 weeks to get it because it was back ordered. Some folks have complained of a odor. Mine had a slight odor which dissipated after a couple hours after unwrapping. I love that it's lined. It's the perfect size and add lots of texture to the room! I would have given it 5 stars but the shade is much darker than depicted in the photo. I have a rattan shade that I ordered from Pottery Barn a couple years ago that is the perfect color (much lighter) but it was discontinued and this shade fits the lamp much better. So far I really like it except wish it was lighter in color. February 16, 2015
Rated 4 out of 5 by The shade is beautiful. The shade is beautiful but the downside is that it is very hard to read with this shade. November 26, 2014
Rated 5 out of 5 by sturdy and attractive Exactly as pictured, I am very happy with this purchase. The shade is sturdy, sits nicely, and looks great. September 13, 2014
Rated 5 out of 5 by Just what I was looking for. Now that we moved to Florida, I wanted a lamp shade that had a coastal look to it. This one is nice and sturdy and is even lined. It is a little darker than the picture but that is OK. It won't show the dirt as much! September 11, 2014
Rated 5 out of 5 by Love, love, love the texture and beauty! I have a lamp of my grandparents that I wanted to use in my home. The shade was dated and old. I looked and tried many styles. This rattan shade brought a natural texture and expensive look to the lamp. Looks amazing when it's lit or not. Every home needs to bring in natural elements for balance....this shade is the perfect way to do that! July 4, 2014
Rated 5 out of 5 by Beautiful and rustic at the same time! Our family room has an outdoors classy theme and these lamp shades are unique and of high quality. We did have to put higher voltage light bulbs in since the shades are dense with the woven material. Some stated a smell and the shades needed to be aired out for a week. Ours did NOT smell at all. I highly recommend this shade and am very pleased and satisfied with the overall look they give to our family room. November 14, 2013
Rated 3 out of 5 by Great look with a weak link in the lining Love the color and texture of these shades but the lining in one quickly weakened sand shredded. Ballard customer service was great in replacing it. I would buy it again with that type of service. November 1, 2013
Rated 5 out of 5 by Quality Rattan Lamp Shades Love these and they update my beach/casual decor beautifully. The color of the rattan is slightly darker than what is shown in the photo. September 14, 2013
Rated 5 out of 5 by great product. well made and good value. I was concerned before purchace because previous buyers of the product complained of an odor from the shade material. I encountered no such problem. the shades are beautiful and look great. July 18, 2013
Rated 4 out of 5 by Little problem with odor of the shades The shades are wonderful but there is a problem with the odor when they first arrive. We kept them outside for 2 weeks and finally they were ok to bring into the house. If you don't take the time to air them out there will be a problem with the odor. That is why I gave them 4 stars instead of 5. July 5, 2013
Rated 4 out of 5 by great quality but too dark for my room beautiful shade, nicely made, just too dark for the room I put it in so I had to return it. In a different room that had more natural light and/or other lamps, it would have been great, but didn't work in this particular room for me. June 19, 2013
Rated 4 out of 5 by Beautiful shades The shades are gorgeous, however there is an odor that we are having trouble with. Right now they are outside and hopefully this will take care of the problem. I believe it is the glue they use so someone needs to address this problem in the very near future. June 12, 2013
Rated 4 out of 5 by Nice lampshade - great texture I purchased the 16" shade and it is perfect for my floor lamp. I could not believe how quickly it arrived - just a few days. I love the texture of the rattan and the amount of light that comes through the shade even with the lining. The only small thing I dislike is the odor. I'm hoping it will disappear in time. That's why I gave it four stars instead of five. April 4, 2013
Rated 5 out of 5 by Looks great. Well made. I love this lamp shade. It was just what my family room needed to add texture and interest. December 13, 2012
Rated 5 out of 5 by very nice I love this. Even nicer in person. Looks very nice when the lamp is lit and the light shines thru the rattan. November 26, 2012
Rated 5 out of 5 by Ecofriendly, Beautiful Shade! Great purchase! Great service! I couldn't be more pleased with this transaction! November 1, 2012
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Product:LS444-Dareau Woven Rattan Lamp Shade

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