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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Darboux Fireplace Screen 4.4 5 17 17
Love it! Simple yet stylish screen at a great price. It's perfect! September 26, 2012
Absolutely Gorgeous!! I love everything about it. It's heavy duty and just simply beautiful. It goes so great with my house theme! see picture! August 8, 2012
The right look Our limestone mantlepiece has a lovely arch above the firebox. All the fireplace needed was a simple, detached screen to cover the opening. The arch on this screen repeats the arch of the mantlepiece, and the sides of the screen fold so that it stands on its own, squarely in front of the opening. The diamonds provide geometric interest without fussiness. Nice and neat. I cannot speak to its effectiveness for safety. July 18, 2012
An excellent value! My Darboux fireplace screen arrived today, and I'm so happy with it. It's a tad thinner than I had imagined, but is still a good weight for a firescreen. The design is just what I wanted: stylish, but simple. It arrived in perfect condition. It really looks lovely. I looked at SO many firescreens; that's how I'm certain that this is a great value! I'm so happy I ordered this! July 10, 2012
Very nice looking fire screen Received order on time. There were a few places where the paint had been knocked off somehow. Overall we are very satisfied. March 30, 2012
Very attractive screen I had difficulty finding a fireplace screen for our extra-wide fireplace, so when I saw the dimensions of this screen, I decided to give it a try. It works great and covers the space. It is also very attractive and really dresses up our hearth. We are very pleased with it. The only note I would make is that if you have small children, it would be easy for them to pull it on top of themselves, but I would assume that that would be the same case with pretty much any fireplace screen. March 30, 2012
It is in person exactly how it looks in the catalogue. It is not the heaviest or sturdiest fire screen, but it looks great and does its job for the reasonable price. March 30, 2012
Love the fireplace screen. Fits great and looks even better. Love the fireplace screen. Looks great and fits even better in the opening. March 30, 2012
Great screen! Classic design, goes well with any decor. Wide enough to cover opening of old stone fireplaces and heavy enough to withstand large dogs. Fantistic find! March 18, 2012
working well We actually got two of these screens to use on our see through fireplace as an extra layer of protection against sparks, etc. So far it has met our needs and looks nice. Seems well built and sturdy. March 16, 2012
Great screen Love this screen. Looks great and is very sturdy and covers the entire opening of my fireplace. December 22, 2011
This product has great design I just love this screen. The design is a diamond shape which adds dimension to my brick fireplace since the two materials (brick and wrought iron) go in opposite directions. It's sturdy, stylish and doesn't hide the fire. The black wrought iron is a welcome contrast against white brick! November 11, 2011
Has great features. This fireplace screen is just as it looks in the picture and is very durable and pleasing to the eye. Looks great in my family room! September 25, 2011
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Product:MI411-Darboux Fireplace Screen
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