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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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D'Aurey Console 4.7 5 49 49
I LOVE IT!!! I have been looking for a console for weeks and came across this one, I had to have it! It looks absolutely beautiful. I put a couple peices of pottery and my childrens pictures on the inside and large candles on top. It makes the space look so elegant. Definately 5 star! August 4, 2011
Perfect Entryway feature I had been viewing this console for the past 2 years for my entryway. When it hit the 20% off sale it was an instant purchase. This piece is true to what you see in the catalog or online and so much richer. Ballard provides top notch in all their products. I can't wait to finish dressing it up. May 21, 2014
Great style and size for the price I selected this console to use as a media cabinet for my rather large flat screen television. I was almost going to order a mirrored cabinet from a competitor but worried about having to leave a door open for the remote controls to work. This console had to fit in a specific area and be wide enough to support the television. The home theatre components and subwoofer sit inside behind the pretty scrolled doors (perfect depth!), and it is a breeze to get to the media wires for working with components. Shipping was quick and delivery was easy. January 24, 2012
Very nice and elegant piece We bought this console for our entry way as the dimensions were exactly what we were looking for, and it looked beautiful in the catalog. We had searched for quite a while for an entry way table, and and didn't find anything that matched the beauty and price of this piece. It is one of a kind; beautiful and elegant. We love the wrought iron, and it matches the Grand Palais mirror that we also bought from Ballard. We feel like we have a touch of Europe in our entry way. It is also very well made: the doors open to reveal 2 wrought iron shelves, and the top of the console seems like it is wood and veneers (black color). The edges of the shelf are beveled. The description in the catalog was very accurate. It took about 2 months to receive, but we love it. Note, it arrives very well packed from the manufacturer.... it took about a 40 minutes just to unpack the console, and clean up all the packing material, but it arrived in perfect condition. You will get a lot of compliments on this piece. April 25, 2011
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Product:TC316-D\'Aurey Console