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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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D'Aurey Console 4.7 5 50 50
beautiful console The console arrived very quickly, and well packed to minimize damage. Overall it was a great deal, but the birch and veneer top had a place on the front that wasn't chiseled like the rest of the top. It was a manufacturers error, and not due to shipping. So the quality of the product is a little questionable. However it looks great and the flaw is not too big and too noticeable. January 2, 2012
Sturdy and stylish I purchased the D'Aurey Console specifically to store, in an attractive way, the assorted musical instruments, mutes, and other accessories my family has acquired. We have sectioned off part of the living room as "the music room" and the D'Aurey serves as a room divider, backing up to a love seat. It's sturdy enough and long enough to contain a 4' trombone case, and because the metal scrollwork is open, we can all see what's there and avoid the frantic where-did-I-put-it search before school. The door latch is not perfect, but it stays shut. The dark finish works well with the black instrument cases, and the scrollwork fits my French theme. December 31, 2011
Loved it...but It is a great piece for great price. But, unfortunately when it arrived it had a scratch on the top. It took it awhile, after several revised shipping dates, to arrive...so I accepted it with the scratch. To send it back was entirely too much trouble. Nonetheless, I don't regret the purchase because I do love the console. August 30, 2011
I LOVE IT!!! I have been looking for a console for weeks and came across this one, I had to have it! It looks absolutely beautiful. I put a couple peices of pottery and my childrens pictures on the inside and large candles on top. It makes the space look so elegant. Definately 5 star! August 4, 2011
Exactly what we needed We were shopping around for a unique media console and this item is exactly what we wanted. Well constructed and ample room to hold all our items and then some. July 2, 2011
beautiful gorgeous piece at a nice price; I really like how it looks and it complements other pieces easily. Only criticism is that one door is placed a bit high/off and therefore closes hard but I'm not constantly opening and closing it, so it didn't bother me. June 26, 2011
Perfect in my dining room! Really happy with this table! It arrived packed very well. Prettier in person than it looked online. The doors have a little trouble shutting lined up properly, but nothing too bad. June 17, 2011
Love it!!! This entryway table is perfect! It fits and looks great! June 13, 2011
Love this console This console is a beatiful piece and goes well with my hacienda style decor. I have it displayed outside, under a covered patio, and I get many compliments on it. Very happy with this purchase. June 12, 2011
love it, love it.. love it! I'ts a handsome, work of art..looks massive ..but is not, the entire piece gives one an open and airy feeling with a touch of elegance. which makes it a non intrusive piece of furniture, it can go anywhere..received many compliments..very happpy with my purchase..it a lovely piece.. June 12, 2011
I would have sent it back if I didn't destroy the box. The table top appeared to be on backwards. After I looked at the catalog again, I reversed it. It still doesn't look right, but there is nothing I can do about it. I was really shocked, I have ordered many things from Ballards before and have always loved everything. I am so disappointed with it that I would send it back had I not destroyed the box. June 11, 2011
Beautiful!! This product was the perfect size for my house. It was so gorgeous and better then a expected! I absolutly love it!:) April 30, 2011
Very nice and elegant piece We bought this console for our entry way as the dimensions were exactly what we were looking for, and it looked beautiful in the catalog. We had searched for quite a while for an entry way table, and and didn't find anything that matched the beauty and price of this piece. It is one of a kind; beautiful and elegant. We love the wrought iron, and it matches the Grand Palais mirror that we also bought from Ballard. We feel like we have a touch of Europe in our entry way. It is also very well made: the doors open to reveal 2 wrought iron shelves, and the top of the console seems like it is wood and veneers (black color). The edges of the shelf are beveled. The description in the catalog was very accurate. It took about 2 months to receive, but we love it. Note, it arrives very well packed from the manufacturer.... it took about a 40 minutes just to unpack the console, and clean up all the packing material, but it arrived in perfect condition. You will get a lot of compliments on this piece. April 25, 2011
Nice display possibilities Lengthy wait for product since it was backordered. Arrived with some damage on top but kept it anyway because the thought of packing it back up and shipping it back was a bit overwhelming. Not as pretty as pictured but the right size for my entry. The opening doors are a nice touch and allow for display without having to move entire unit away from wall. April 20, 2011
Love it! Love it! This console is perfect. The shipping was great. After a couple of delays, it arrived much earlier than expected. The packing was so good, it took some effort to get it out but much appreciated because it arrived in perfect condition even though the box had a rip on the side. I have it my kitchen which is part of 'sunroom' living area and it is perfect for my cookbooks and accessories. Like I said: "I love it" and so does my hubby. April 15, 2011
Better than I expected! I use this console as a bookshelf in my reading room. It looks great and is very well made. It also is a great match to the iron wall planter. March 16, 2011
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Product:TC316-D\'Aurey Console
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