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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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D'Aurey Console 4.7 5 49 49
Love this console This console is a beatiful piece and goes well with my hacienda style decor. I have it displayed outside, under a covered patio, and I get many compliments on it. Very happy with this purchase. June 12, 2011
Exactly what we needed We were shopping around for a unique media console and this item is exactly what we wanted. Well constructed and ample room to hold all our items and then some. July 2, 2011
Beautiful!! This product was the perfect size for my house. It was so gorgeous and better then a expected! I absolutly love it!:) April 30, 2011
Love it!!! This entryway table is perfect! It fits and looks great! June 13, 2011
I would have sent it back if I didn't destroy the box. The table top appeared to be on backwards. After I looked at the catalog again, I reversed it. It still doesn't look right, but there is nothing I can do about it. I was really shocked, I have ordered many things from Ballards before and have always loved everything. I am so disappointed with it that I would send it back had I not destroyed the box. June 11, 2011
Just what my entry way needed! This is a wonderful addition to my entry way. I have dark wood floors with white trim and needed a piece that would be a wonderful focal point under a large photo. This rust finish is fabulous and the best part is that it comes fully assembled! June 26, 2013
Very happy with purchase I have purchased large items from the Internet in the past and have often been disappointed. Not this time -- and I was actually anticipating problems. The packaging was beyond belief. Nothing could have damaged this item! It was exactly as shown and described in the catalog - another feature that usually causes disappointment for me. The price was excellent as well. I will definitely not hesitate to order from Ballard Designs in the future and will recommend them to my friends. February 1, 2013
Love this console The console was perfect size and delivered without any issues. Well packaged and friendly delivery folks. You will be pleased. February 21, 2013
This console is very good looking. I like furniture that is functional and good lookiing and this is both. I have the dark one and am using it in the entryway, and it's beautiful and eye catching, as well as functional with two shelves and working doors. I did not have to assemble; just unpack. I'm really pleased; it's a great piece January 13, 2013
Kichen Bay Window Console! I needed something for all my orchids by our bay window and this was it. It is gorgeous. High quality construction. Great purchase. January 26, 2013
A PERFECT FIT! Just received my console and love it! It was well packed and easy to remove. Everything is perfect. I will love filling the shelves and using the top for display. Very impressed and will place orders in the future with no worries. August 31, 2012
This is a beautiful console............... I have been wanting to order this console for a long time but waited.......I am so happy to finally have it in my home!!! It is gorgeous and exactly as described in the catalog. September 3, 2012
product slightly damaged I recently purchased the D' Aurey Console and to my surprise I saw that one of the corners was slightly damaged and that one of the wrought iron doors was not even with the other one, it doesnt exactly line up. These are minor, although still noticable, your products are beautiful but by no means inexpensive, please make sure your products are as perfect as they should be. July 1, 2012
Product is REALLY well made The console is very sturdy, really well made and looks even better than the picture. The item was delivered in a sort of crate/box hybrid that was in great shape. Delivery was very prompt, the service called to schedule and was right on time. I had mirrors cut to fit the back and glued them in for my own touch, although the console was beautiful as it is designed. April 4, 2012
Good looking piece. Had to order glass for both shelves, adding to the cost of the unit. Good looking piece. Had to order glass for both shelves, adding to the cost of the unit. April 18, 2012
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Product:TC316-D\'Aurey Console