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Customer Service

Popular Questions

How do I place an order?

Click here to find out how to place an order.

How can I request a catalog?

A full-color catalog is published monthly. Click here to request a catalog.

How do I return or exchange an item?

Click here to find out how to return your item.

How is sales tax charged?

Click here for more information.

How do you calculate shipping and processing charges?

Click here to find out more about shipping and processing charges.

Unsubscribe to emails and catalogs

Click here to unsubscribe to our emails.

To Unsubscribe to catalog mailings email us your name and address. Please allow 90 days to be removed from our mailing list. Additionally, you can call Toll Free: 1-800-536-7551 or send a written request to:

Ballard Designs 5566 West Chester Road West Chester, OH 45069

Can I track my order on your website?

Click here to track your order.

Canadian Orders

Good news, Canada! You can order Ballard by phone by calling 513-645-4063 .

One of our customer services team members will be happy to assist you with your order and provide you with a shipping quote.


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