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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Custom Soliloquy Giclee Prints 4.7 5 39 39
LOVE THEM A couple years ago I had bought another giclee landscape print from you and loved it. Now I have moved into a new home where it hangs beautifully in the master bedroom. You can see one of the two master sinks from the bedroom and I didn't want to look into a mirror. I have an antique mirror from my mother hanging in the center over the vanity portion, and any more mirrors would have competed. I decided a compliment picture would be beautiful. THEY ARE! One hangs over each sink and it's absolutely lovely and everyone loves how different it is. Who said there HAS to be a mirror over a sink? I think I might have started a new trend! October 9, 2011
Perfect! I love my giclees!!! They are of excellent quality and the size and color and feel are perfect for my dining room /loft space. September 1, 2011
Very pleased I am so pleased with this purchase. They are even better in person than they look online. I have looked at these prints for several months and wish I had ordered them sooner. If you are debating about whether to get them or not, stop debating and order them. August 22, 2011
The color and texture is outstanding The catalog does not give enough justice to this piece of art. The work is casual but with enough intensity to make it a focal point in any room, ie: oriental, contemporary, traditional....just lovely. Beautifully done, soft, refined, and brings the right amount of texture into a room. July 5, 2011
Very satisfied. I am very pleased with the prints as they compliment the furniture and accessories. My only complaint is with the shipping. They were just placed loosely in a box with no protective covering. If I had opened that box with a knife and went too far in the print would have been slashed. I assumed that they would have been encased in some protective material. Other than that the prints look very nice in my living room. March 16, 2011
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Product:WD254-Custom Soliloquy Giclee Prints
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