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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 17 reviewers.
Rated 2 out of 5 by poor construction I like the fabrics, but the lining hangs down below parts of the hem almost 2 inches in one panel. The poor construction is not worth the price. April 28, 2012
Rated 5 out of 5 by AMAZING FABRIC! I bought two 96" Ophelia Green panels for my dining room and I'm extremely happy. Very luxurious. January 26, 2012
Rated 5 out of 5 by Beautiful Drapes I love these drapes. I had them pleated for a custom look. January 7, 2012
Rated 5 out of 5 by 100% worth the investment! I love the quality and beauty of my drapes and love looking at them everyday. Ballard's service is wonderful. If you have any questions, the staff will help to find the correct answer. I can't wait to finish my kitchen, breakfast room and den! Wish I could purchase the whole catalog. January 5, 2012
Rated 5 out of 5 by Wonderfully made These curtains are very high quality. I couldn't be more satisfied. December 21, 2011
Rated 5 out of 5 by excellent quality and value These look beautiful, great lining and tailoring. reasonably priced. November 13, 2011
Rated 5 out of 5 by Exceeded my expectations. Love my new drapes. Ballards Custom was one of the best discoveries ... who knew. I dreaded the thought of making drapes again. Once I selected fabric from swatch samples, the online ordering was easy. I would suggest corner or hem weights, but I can easily add those myself. You saved me weeks of work and some money as well. I would use this service again in a minute. I have coordinating chair cushions and a fresh clean look in my breakfast room. November 8, 2011
Rated 5 out of 5 by Worth the money I was hesitant to spend the money on these as they seemed pricey for "catalog" drapes, but they were well worth the money. Well made. November 5, 2011
Rated 5 out of 5 by Well made! These custom panels were even better looking than I had expected! They are very well made. I love them! July 28, 2011
Rated 5 out of 5 by Love These Drapes! I ordered 5 custom panels for our bedroom in the Phoebe Green Outdoor fabric. I am super pleased with them. The quality is very good, plus they were stitched in the USA. The fabric is very current looking and does not look or feel like outdoor fabric. The design is kind of retro mod's very cool. The drapes are lined and block just the right amount of light without being a block-out lining. June 15, 2011
Rated 5 out of 5 by Very high quality. This is my first purchases from Ballard Designs and I absolutely am in love with my curtains. June 4, 2011
Rated 5 out of 5 by Absolutely Gorgeous!!!! I ordered these drapes for my living room and they were beyond amazing!! I was so impressed with the quality and the workmanship!! Plus they came in 3 weeks before the expected date, bonus!!! April 1, 2011
Rated 5 out of 5 by Beautiful, top quality curtains! I love my curtains from Ballard Designs! I chose the Arden Black Easy Care and they are to die for. Very luxurious looking and very well made! My home was recently on a historic home tour and everyone wanted to know where I bought my curtains. P.S. I also bought the Firenze Embroidered Panels and they are incredibly beautiful as well! March 16, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:DC123-Custom Drapery Panel

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