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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cushioned Rug Pad for Hard Floors is rated 4.5 out of 5 by 40.
Rated 5 out of 5 by from Perfect! Great cushion and no slippage. I went ahead and ordered this suggested rug pad with my new indoor/outdoor la poeme II rug and it's perfect. Adds the cushion I wanted, haven't had the rug move at all (in a walk in closet where we kick off shoes, get dressed and move around quite a bit) and protects my new hardwood floors. When my mom saw the rug pad before I put it down she commented on what a nice quality rug pad it was. I thought they were all pretty much the same, but in her experience, she thought this one was much better quality than ones you might buy in hardware stores, department stores, etc. Overall, very happy with my purchase.
Date published: 2012-07-19
Rated 5 out of 5 by from great rug pad As fas a rug pads go, this is great. I use it under a runner in my laundry room and the rug won't budge thanks for the extra-sticky pad. It's thick enough so it gives the runner a little cushion. Highly recommend.
Date published: 2012-08-09
Rated 5 out of 5 by from Durable!!! The natural fibers of this product blend in with our decor... very comfortable to walk on and seems quite durable.
Date published: 2012-04-12
Rated 5 out of 5 by from Great rug enhancer.. Makes lots of difference in the comfort and certainly "locks" the carpets in place..We really like the rugs too!
Date published: 2011-11-23
Rated 5 out of 5 by from Excellent Purchase I love this rug pad, I have purchased one for all my area rugs it is well worth paying a little extra for great quality.
Date published: 2015-07-13
Rated 5 out of 5 by from Cushiony Rug Pad This rug pad is a perfect pad to compliment my recently purchased Catherine rug. The pad keeps rug from sliding and gives a nice cushion to the rug. I highly recommend this product especially when making the investment in new rugs.
Date published: 2012-04-13
Rated 5 out of 5 by from huge difference in how rug feels If you get a rug pad from a big box store at about the same price they are typically thin and make little difference. Ballard rug pads are excellent and make a comfy cushion for your area rugs and it is reported that they prolong the life of your rugs as well.
Date published: 2011-10-05
Rated 5 out of 5 by from What a difference this cushy rug pad made under my new rug! I bought a 5x8 Merida Indoor/Outdoor Rug from Ballard for my new kitchen tile floor. I had the rug on the floor and walked on it for a few days. It was a soft rug and felt fine. Then I put down the cushioned rug pad for hard floors under the rug. What a difference! It is like walking on a soft marshmallow now. It most definitely gives it a cushy feeling. The pad is a so much nicer version of the ones you get in other retail stores. It is really top quality. The rug has not slipped once on top of the pad. I did not have to trim the pad either. It was a perfect fit under the rug. I am so glad I purchased this rug pad. It does make a big difference under the rug!!
Date published: 2014-08-17
Rated 5 out of 5 by from Cushion Rug Pad Cushioned rug pad very comfy under foot even with a jute rug
Date published: 2016-09-02
Rated 5 out of 5 by from Works fine We had no problems. Works fine and no issues. Recommend
Date published: 2016-07-31
Rated 5 out of 5 by from fine rug for floors I am using this rug for my Catherine Rug which I love! no problems with it.
Date published: 2014-11-17
Rated 5 out of 5 by from Excellent quality This pad provides nice cushioning for our hall runner. Our mud hall gets lots of traffic, but the pad keeps the runner in place.
Date published: 2011-05-05
Rated 5 out of 5 by from A must have! I ordered a rug and the rug pad at the same time; the rug arrived first so I decided to go ahead and roll it out and wait until the rug pad arrived. The rug pad arrived a week later and boy, the rug feels much softer and more cushiony. We have tigerwood hardwood flooring - no issues with slippage or shifting.
Date published: 2013-03-05
Rated 5 out of 5 by from rug pads Best rug pad you can buy. Easy to keep clean. Would buy again. We have them under all our rugs. We have hardwood floors in our whole house.
Date published: 2016-02-12
Rated 5 out of 5 by from Comfortable I order a rug and ordered this pad as an after thought, I am so glad I did. This provides a really soft cushion when walking on the rug, it makes it feel like you are walking a really nice thick carpet.
Date published: 2011-03-16
Rated 5 out of 5 by from Wonderful feel under the feet! We like the added thickness of this rug pad as it is now in my husband's study on a concrete floor. He is very satisfied with it. He can roll his office chair around on it, the rug, and a chair pad and it has not moved. When I am in that room in my bare feet, it feels great underneath them. I would highly recommend it.
Date published: 2015-07-19
Rated 5 out of 5 by from Big difference with the cushioned rug pad. Well worth the price. I purchased the rug pad for the area rug which was also purchased from Ballard. What a difference it made. I'm glad I spent the extra money on the pad. I plan on using the cushioned pad under all my area rugs. I've been very happy with all my purchases from Ballard.
Date published: 2015-04-03
Rated 5 out of 5 by from Great product! These rug pads not only keep the rug in place but are super cushy and make walking on the rug super comfortable.
Date published: 2013-01-23
Rated 5 out of 5 by from This rug pad is working nicely under the rug. The rug is a round rug, and is in our foyer. We were concerned about it staying in place in a high-traffic area. It seems to be holding the rug in place very nicely. Thanks!
Date published: 2013-09-29
Rated 5 out of 5 by from homeown This rug pad provided great cushioning for my rugs on hardwood floors. Its thicker than other pads I have purchased in the past.
Date published: 2013-03-19
Rated 5 out of 5 by from Very well made rug, met all our expectations. This is the second rug we have purchased from Ballard Designs. The first rug we purchased several years ago and we were very pleased when it arrived, as we were with our most recent purchase. Both rugs were well represented in the catalog and looked as we expected when we opened up the packaging. The quality of both rugs is very good, well made with excellent pile.
Date published: 2012-03-07
Rated 5 out of 5 by from Looks perfect in my kitchen The colors in this rug are perfect for the area in my kitchen. It is a nice thickness and soft to walk on. I'm glad I ordered it.
Date published: 2015-03-06
Rated 5 out of 5 by from Perfect! The rug pad fits the area rug just right, and in a high traffic area no more slipping.
Date published: 2013-01-21
Rated 5 out of 5 by from Good Surprise I ordered this rug for a dark room to brighten it. I didn't know if it would actually achieve the desired results until I received it. What a pleasant surprise to see how well it brightens the room and yet maintains a quiet mood.
Date published: 2013-10-24
Rated 4 out of 5 by from Provides great cushioning and grip The rug pad provides great cushioning for my rug runner and grips the floor well, however the rug moves on the rug pad whenever someone walks on the rug and I am constantly moving the rug so that it covers the rug pad completely.
Date published: 2011-06-20
Rated 4 out of 5 by from godd descent pad we used this pad in our laundry room onder and indoor outddor rug purchase here. works great.. the only improvement I can suggest is that that they can be made more true to size for the rugs so you dont have to cut much...
Date published: 2012-08-21
Rated 4 out of 5 by from nice quality and appearance I like the quality and appearance of both my rug and pag however, the rug seems to shift off the pad and often needs to be repositioned so the white pad underneath does not show. Would love to know a solution for keeping it in place.
Date published: 2012-05-23
Rated 4 out of 5 by from Comfortable to Walk On. I ordered these to go under the two runners that I purchased from Ballards, and they fit perfectly under them. They are very comfortable to walk on, but I still find the runners slide once in a while when you walk on them. I would have liked this not to happen, as it makes it a little dangerous. Besides this, I still have problems with the ends of each carpet runner's ends not staying flat, and myself and dog tripping over the edges. Previous to using these carpets I laid them out flat with a heavy chair holding down the ends for 48 hours, and they looked okay, but they still curl up.
Date published: 2012-04-22
Rated 4 out of 5 by from A rug pad that works I have used several rug pads on my newly refinished wood floors. The flooring manufacturer recommended against using anything with rubber. This mat has greater cushioning and less slip of the runner that it is under. It is very comfortable under foot and makes the indoor/outdoor runner very comfortable under the area from my range, across to the sink and dishwasher.
Date published: 2016-07-28
Rated 4 out of 5 by from Better than others I've tried I rate the Cushioned Rug Pad for Hard Floors as Good vs Excellent only because I haven't had it on the floor under the rug long enough to be sure it's an excellent. But it's great so far--thicker than most which makes the rugs feel really cushy and helps to prevent the rugs from sliding on the hardwood. I wish it came in longer lengths such as 10' or 12'.
Date published: 2013-11-02
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