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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cushioned Rug Pad for Hard Floors 4.6 5 28 28
This rug pad is working nicely under the rug. The rug is a round rug, and is in our foyer. We were concerned about it staying in place in a high-traffic area. It seems to be holding the rug in place very nicely. Thanks! September 29, 2013
Price, quality Like the product. It provides nice cushioning under the rug and protects my hard wood floor . May 3, 2013
homeown This rug pad provided great cushioning for my rugs on hardwood floors. Its thicker than other pads I have purchased in the past. March 19, 2013
A must have! I ordered a rug and the rug pad at the same time; the rug arrived first so I decided to go ahead and roll it out and wait until the rug pad arrived. The rug pad arrived a week later and boy, the rug feels much softer and more cushiony. We have tigerwood hardwood flooring - no issues with slippage or shifting. March 4, 2013
Great product! These rug pads not only keep the rug in place but are super cushy and make walking on the rug super comfortable. January 23, 2013
Perfect! The rug pad fits the area rug just right, and in a high traffic area no more slipping. January 21, 2013
Love this rug pad! I purchased two of these rug pads for the rugs under my tables. They are thick and hold up really well to chairs with casters. They are definitely worth the money. September 9, 2012
godd descent pad we used this pad in our laundry room onder and indoor outddor rug purchase here. works great.. the only improvement I can suggest is that that they can be made more true to size for the rugs so you dont have to cut much... August 21, 2012
great rug pad As fas a rug pads go, this is great. I use it under a runner in my laundry room and the rug won't budge thanks for the extra-sticky pad. It's thick enough so it gives the runner a little cushion. Highly recommend. August 9, 2012
Perfect! Great cushion and no slippage. I went ahead and ordered this suggested rug pad with my new indoor/outdoor la poeme II rug and it's perfect. Adds the cushion I wanted, haven't had the rug move at all (in a walk in closet where we kick off shoes, get dressed and move around quite a bit) and protects my new hardwood floors. When my mom saw the rug pad before I put it down she commented on what a nice quality rug pad it was. I thought they were all pretty much the same, but in her experience, she thought this one was much better quality than ones you might buy in hardware stores, department stores, etc. Overall, very happy with my purchase. July 19, 2012
Somewhat Disappointed I thought buying these at a higher price that they would be better in every way. These pads are very comfortable to walk on, but they slide and so do the Ballard carpet runners that I bought to use them with. I also have a problem with the binding on the carpet runners, as they are so thick that everyone is constantly tripping on them. June 24, 2012
nice quality and appearance I like the quality and appearance of both my rug and pag however, the rug seems to shift off the pad and often needs to be repositioned so the white pad underneath does not show. Would love to know a solution for keeping it in place. May 23, 2012
Comfortable to Walk On. I ordered these to go under the two runners that I purchased from Ballards, and they fit perfectly under them. They are very comfortable to walk on, but I still find the runners slide once in a while when you walk on them. I would have liked this not to happen, as it makes it a little dangerous. Besides this, I still have problems with the ends of each carpet runner's ends not staying flat, and myself and dog tripping over the edges. Previous to using these carpets I laid them out flat with a heavy chair holding down the ends for 48 hours, and they looked okay, but they still curl up. April 22, 2012
Cushiony Rug Pad This rug pad is a perfect pad to compliment my recently purchased Catherine rug. The pad keeps rug from sliding and gives a nice cushion to the rug. I highly recommend this product especially when making the investment in new rugs. April 13, 2012
Durable!!! The natural fibers of this product blend in with our decor... very comfortable to walk on and seems quite durable. April 12, 2012
Very well made rug, met all our expectations. This is the second rug we have purchased from Ballard Designs. The first rug we purchased several years ago and we were very pleased when it arrived, as we were with our most recent purchase. Both rugs were well represented in the catalog and looked as we expected when we opened up the packaging. The quality of both rugs is very good, well made with excellent pile. March 7, 2012
Great rug cushino for hardwood floors This rug cushion adds a lot of cushioning--much more than others of this type. I was skeptical that it would be much different than the standard store-bought rug pads, but I was very impressed. We are using it under a thin jute/natural fiber rug and it has made a big difference. January 4, 2012
Great rug enhancer.. Makes lots of difference in the comfort and certainly "locks" the carpets in place..We really like the rugs too! November 23, 2011
Impossible to sit comfortably using the back of the chair The chair is beautiful but it is impossible to sit comfortably using the back of the chair as support. I am a petite woman and my body cannot squeeze into the seat while leaning against the back. It could merely be that my particular chair wasn't made correctly. The back is a triangle rather than a gradual arching back. So . . . since I fell in love with the looks, I kept the chair. I can lean forward on it and support myself. Perhaps a discussion with the builders would resolve this issue so others may find it more user friendly. Such a beautiful chair should be ultimately comfortable. If only its utility matched its looks I would give it 5 stars. November 1, 2011
huge difference in how rug feels If you get a rug pad from a big box store at about the same price they are typically thin and make little difference. Ballard rug pads are excellent and make a comfy cushion for your area rugs and it is reported that they prolong the life of your rugs as well. October 4, 2011
Provides great cushioning and grip The rug pad provides great cushioning for my rug runner and grips the floor well, however the rug moves on the rug pad whenever someone walks on the rug and I am constantly moving the rug so that it covers the rug pad completely. June 19, 2011
Excellent quality This pad provides nice cushioning for our hall runner. Our mud hall gets lots of traffic, but the pad keeps the runner in place. May 4, 2011
good rug pad It is very cushy and is holding a thicker rug in place in the middle of my art studio that gets a lot of traffic. March 16, 2011
Comfortable I order a rug and ordered this pad as an after thought, I am so glad I did. This provides a really soft cushion when walking on the rug, it makes it feel like you are walking a really nice thick carpet. March 16, 2011
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Product:RU012-Cushioned Rug Pad for Hard Floors
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