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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Crowned Santos Bust 5 5 11 11
She's lovely I have been intrigued by the Santos collection & have looked @ antiques as well. This is my first purchase & from what I have found is that they go up in value. So I feel she is worth the $ amt. January 8, 2014
Elegant and looks like a cherished antique I have a few Santos figure reproductions. This is the most outstanding. I put a class necklace and earrings on it, but the crown is loose enough to add a wig and of course it could have a dress. She sits on our mantle with only her jewelry and painted blue dress. This is simply a treasure that will give us pleasure for years to come. December 17, 2013
Beautiful Wood Santos Received my Santos with a broken arm and missing crown. I called customer service and they immediately sent me another one. Received my new Santos in perfect condition. Picture does not do her justice. Beautifully made and all wood. October 27, 2013
A wonderful piece of art! I love my Crowned Santos Bust! It looks exactly like the picture. I have been looking for awhile for one and this,is my far, the best I have seen! The packaging was a piece of art, in it's self. Very well protected. I'm very happy. October 19, 2013
Third Ballard santos This is my third Ballard santos. I was at first concerned the way she was packed. My 32" angel was packed very well--a box within a box and bubble wrapped. This crowned bust was single packed and very little bubble wrap but she was fine and she is GORGEOUS! Don't hesitate to buy this beauty! November 8, 2012
Crowned Reverence For this Queen Regnant. If your considering this beautiful Santos, don't hesitate. She deserves a regal space in your home. I have ordered most of the other Santos's and find her to be the most exceptional. Her size is abundant and lifelike. She has taken honor in the center of all. And as the other's, she appears to be wonderfully handmade. Well worth her weight in gold. October 25, 2012
Love This! Just got this today and was a bit hesitant to open the box. Some imported items are disapointing. Not this one though! First of all, I have seldom seen such an ingenious packing job. It really protected the item from damage. Once I freed the bust I examined it closely for defects and found none. The paint was not shiny as in the photos, but otherwise it was exactly as pictured. It is solid, and the quality is good. The bottom is a bit rough (wood) so I will attach some felt, but I have no other criticisms. October 22, 2012
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Product:AD435-Crowned Santos Bust