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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Crown Sunburst Mirror 4.4 5 10 10
Love it but damaged I waited since November to receive it since it was on back order. The finish on the frame was damaged and one of the small mirrors on the outside has a black spot on it that is right in the mirror. My husband fixed the damage on the frame to be less noticable. Probably won't be buying from Ballard again as I purchased one of the side tables with the rope around it and there is a big space at the top where they should have continued the rope but were probably trying to skimp on material. Shame as I do love their stuff but quality is not up to par. April 7, 2013
Much darker than pictured This is a beautiful mirror, and I'm happy with it, but the picture is very misleading. It is not gold. It's a dark bronze with a few flecks of gold. From across the room, you can't even see the gold -- it appears to be brown/bronze. While I intended to buy a gold mirror, the bronze works too, but be forewarned if you really want gold that this is not a gold mirror. Otherwise, it's exactly as pictured. September 11, 2013
Stunning I waited seven years to find the perfect mirror to hang in my living room. This one is exquisitely designed and is scaled to fit perfectly over my couch. It reflects light into the room, and adds warmth, depth, and tons of visual interest. Its geometric beauty is dazzling. February 5, 2014
Sunburst Mirror Excellent Finishing Touch The mirror was the last piece for our bedroom remodel and we love, love, love it. While the finish was a bit more rustic than it appeared in the catalog - we lightly brushed with some metallic paint and it is perfect. Everything we have ever ordered from Ballard has been quality. October 5, 2013
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