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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Crown Sunburst Mirror 4.4 5 10 10
Showstopper This is a gorgeous mirror. The scale is impressive, and the details really make an impact. The metal color is darker in person than displayed on the website, but I like that even more. In my home, the mirror is set against a white brick wall above a bench in my family room and it has turned into a conversation piece. Everybody who sees it stops to comment! September 26, 2013
A statement piece This mirror sits at the top of our staircase, and is a fantastic statement piece! I agree with the other reviewers that it looks less gold in person than in the photos -- it is darker and more antique brass looking. But really stunning, came well packed, and was easy to hang. January 29, 2014
mirror Over all the product is great. Good quality for price. The picture of product could have been a better representation of the actual finish. Finish looks more antique gold but is actually weathered brown but I applied a little gold paint and it looks wonderful. December 4, 2013
Beautiful Mirror This mirror is beautiful! It's made extremely well, great cost for the quality, and looks great in my living room. It is quite heavy (50lbs) and bulky to hang on the wall, so make sure there are 3 people able to help. Would highly recommend! April 7, 2013
Focal point of room This is a beautiful mirror. The finish is darker than appears in the online photo. It is more of a dark bronze with gold undertones. Very nicely made. Packed well for shipping. April 8, 2013
Beautiful! This mirror was just what I was looking for to go on the wall over my living room sofa. Great detail. Did have to wait about 4 months to get mirror because it was on backorder. Worth the wait though. April 8, 2013
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