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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Crown Plaques - Set of 3 3.8 5 22 22
Wonderful! I had been struggling to find something unique to go on the wall behind my bed in my master bedroom until I found these crowns. These are fabulous! They are definitely bronze, but that was what I was hoping for after reading the other views. Love them! June 2, 2012
Beautiful I absolutely love these crowns. They were the perfect addition to our master bedroom. They were on back order when I ordered them, but they were definitely worth the wait! :) October 1, 2011
Disappointed Got these in, and not impressed. Not great quality, I think coins are thicker than this. Thought the detail would be ornate, but really its just a stamped piece of metal. Hand crafted? Hardly. I guess they would fine if you mount it high enough to not be able to look closely at them. Returning it. September 8, 2011
A fun and unusual set These crowns add a bit of whimsy above my antique china cabinet. They are exactly as pictured, and I am very happy with them. May 26, 2013
Better Than Expected These plaques are larger then I expected. They have great detail. The material is very sturdy and the finish is nicely done. Very good value for the price. These crowns fill the space nicely and it's an unexpected elgant touch. December 8, 2011
Nice and light The plaques were a good buy and nice and light so I am not afraid to hang them in my daughter's room October 12, 2011
Great looking product I was very pleased with my recent purchase of a set of 3 crown plaques. They were used in a photo shoot; and the clients were very pleased! March 27, 2013
Poor Quality I was very disappointed by the quality of this product. One of the points of a crown was slightly bent ( due to cheap quality of metal). When I tried to fix it some of the finish chipped off. I am keeping these ONLY because of the cost to return them. Would not recommend at all! February 24, 2013
I feel like a queen! The only drawback I had is the product I received did not have quite the golden highlights as shown in the photo- they are fairly dark, but they look fantastic over my big bedroom window, very regal. February 10, 2013
I love the Crown Plaques we purchased for our adult son. We bought the Crown Plaques as a gift for our adult son. They looked like they would blend with his decor. We were pleased with the appearance and quality when they arrived and he loved them when he received them. I shared the idea I read on your website from another customer about gluing a block of wood on the back of the plaque to give the effect of more depth. Now I'm anxious to see how he will hang them. January 2, 2013
disappointed in the lightness of the metal i think that if they were made from a resin type product, they would be better; they appear cheap! i love the crown theme and would like to see more product options related to crowns October 4, 2011
Good quality They were just what I was looking for to place on wall in a smaller space. January 2, 2013
Very regal looking, but a bit hard to hang We purchased these for our daughters room. They look very regal, we put them on the wall space above her closet and they fit perfectly. We used fishing line to assist in hanging them, and it worked well, but it did take a little planning. I love them, and do recommend them, you will like how they look. November 28, 2012
Royal Feeling My husband feels so royal with the crowns I hung on the upholstered headboard. It was a little difficult hanging the crowns because the hangers were a different heights. December 8, 2012
Poor I would not recommend these to anyone! they are very cheap looking and i was so suprised how thin they are. So thin their bendable. no detail what so ever. Ill be hanging them high so hopefully no one will notice how cheap they are. June 21, 2012
Extremely thin and horrible quality I love Ballard but these plaques are horrible! Don't let the picture fool you...they are extremely thin and not worth the money! Ended up selling them at a garage sale for $3 dollars for the set ($1 for each plaque and that's all they are worth). May 22, 2012
Perfect for a princess! These were the perfect touch for my changing room! Placed right above the doorway - April 27, 2012
very poor quaility Very poor quaility. cheaply made. will only use them in a Christmas decor . October 1, 2011