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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Crawley Rug 4.7 5 19 19
Great Value I ordered the rug swatch/sample and it appeared to be very inexpensive and down right poorly made. Loving the on-line pattern and size, I decided to take a chance. Very glad I did! It's rich looking on the floor - adding a touch of old-world elegance with a hint of modern flair! Color: Nickel is more grey than nickel... should really have a colorist name the product's color, especially w/a rug - expensive to ship if a return is necessary. The color is a bit "off" but I'm keeping it - waiting to see if it will work with the back ordered setee from Ballard. February 23, 2013
This rug is as gorgeous as the photograph! Thumbs up for my new dining room rug! The colors and quality are top notch and I would recommend this product in a heartbeat. Thanks Ballard Designs! January 27, 2013
Ellegant This rug is thinner than I expected but I guess that is to be expected based on the price. It is beautiful on my dark floors and looks exactly as depicted in the picutes. I wish that the edges would flatten out faster. December 13, 2012
excellent rug I am very happy with this rug, though you definitely need to get the pad as it slips and moves on hardwood floors. It was rolled up when it arrived, and it is taking some time for the edges to "uncurl." I had to place heavy objects on the ends for a few days to help that, so don't order this thinking you can just throw it down right away. It is still not fully "uncurled." But overall, it looks and feels great, and it works perfectly where I placed it. January 11, 2013
Beautiful and Durable I have had this rug since 2013 holiday season and what a great rug. I have dogs and it's very durable and shows little dirt and easy to clean. Great Buy! June 10, 2014
nice classic rug Bought the nickel rug (medium gray background w/ ivoryish-pewter design). It is a thinner rug, but looks line, is soft underfoot and has been holding up in my office w/ an office chair running over it for 1 month without any problems May 25, 2013
Nice Rug but thought it would be lighter I don't know....still can't decide if I want to keep it. Thought it was beautiful in the pic but looks a little dirty. The colors are not as vibrant (especially the white) as I thought they'd be. Ordered the nickle. November 9, 2013
Stunning Luxurious Rug I ordered this rug as a 3x5 in latte to see how I would like it, my husband and I were both speechless when we opened in. It is so soft and the color is just as described a nice latte color with a beige inlay. I love it so much I am going to order the nickel 8 x 10 and a runner here soon! High recommended and worth the price! March 3, 2014
Beautiful rug I put this rug in my office with a black desk and lavender linen curtains (also from Ballard) and it's beautiful. January 22, 2014
Mocha is great neutral addition to your decor Just received my Mocha Crawley rug and I LOVE IT ! The MOCHA is really a nice neutral. The damask pattern is very complimentary to my decor style. The rug is not thick but I would recommend a rug pad to make it more comfortable. Price point is excellent ! March 11, 2013
BEAUTIFUL What a gorgeous rug! I use it as a runner in front of my sofa, with a slim profile coffee table on it. I got it on sale so that makes it even better for me. Better yet was the great deal I got on shipping. My customer service gal was so helpful. December 8, 2013
Rich pattern and colors When I got the rug, I thought it was a little thin but I'm glad it is like that because it goes wonderfully over my bathroom tile. Other rugs I've had are a bit of a tripping hazard because they are thicker but this one is perfect. The color is rich and the pattern is beautiful. I highly recommend getting a swatch. November 29, 2013
I ordered the teal, and it is my entry rug and gorgeous The teal color that we ordered really had no hints of green in it whatsoever, it was really more blue -- a richer turquoise. My decorator spotted that and told me to order it despite my reservation on the greenish that I thought would be in this one -- no green -- it was perfect and it anchors our front hall and our house. The quality of this rug is also terrific. I had real rug pad put on this (the kind the professionals use) and it was also perfect. Thought the value of this product for the money was terrific. Thanks. November 9, 2013
A must have! I bought this rug in 2 colors, nickel and the mocha. They were nice and light, easy to carry and install by myself. Both rugs are beautiful and soft. I get SO many compliments from my stylish NYC friends, which says a lot as they are tough critics... Incredible value for the price. FYI, I did not need a rug pad for the large size, since the furniture keeps it in place. However, i bought rug pads for a smaller rug, and for a runner that shifted like crazy on my slippery wood-laminated floors. The rug pads are great too, so cushiony! Also a great price. THANK YOU BALLARD! No idea why my name is coming up as "jannygirl"' and the site won't let me change it. Weird October 17, 2013
Absolutely love this rug! Color and texture look just like they are pictured. Seems to be well made. Very happy with this purchase. Curls rolled out of it very easily (unlike other rugs...) November 11, 2013
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Product:RT254-Crawley Rug