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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Crawford Coat Rack 4.5 5 12 12
Quite Satisfied I ordered this for extended storage in the guest bedroom. It was shipped quite promptly and arrived within a few days. The rack itself is a nice weight: heavy enough to seem quite sturdy, but not so heavy as to be impossible to move. Assembly was quick and obvious as the aligning screw holes came numbered. Match the numbers together and you have it arranged properly. It was quite self-explanatory. Everything was included and went together easily and quickly, with no need for additional equipment. Even the alan wrench for the screws came included. Quite happy. July 15, 2013
So pretty The crawford rack has totally made over my entry way. No more coats on the ground. I put baskets on the top shelf to hold gloves & scarves. It was easy to put together & very sturdy. December 17, 2012
Unique, functional piece I am extremely happy with this piece. I purchased this for my cabin, and it works and looks fantastic. It is just unique enough to be unexpected, and it is strong enough to function. I had no difficulty putting it together, as a few reviewers mentioned. Basically, your 1st step is to look over the installation diagram. 2nd, inventory all parts against the list provided. 3rd, place all of the little bits on a bright paper or in a large bowl, within reach, but not in the way, 4th, remove all large parts from the box and wapping. 5th, place all pieces in the general position of assembly. 6th begin assembly by reading the instructions. 7th, screw all peices together, but never tighten the screws until the entire piece is together correctly. This saves a lot of extra time and frustration. November 16, 2012
Hard to assemble This coat rack is very hard to assemble. The screws don't fit. I would not buy it again but it is too heavy to send back. June 19, 2012
Love this piece!! I ordered this to go in my back entryway. It fits very nicely into the space and is sturdy and attractive. I purchased some cool metal hangers that match the look and this provides a means for my family to stay somewhat organized with hanging coats close to the door, shoes and backpack on the bottom rack and baskets with gloves and hats on the top. The french country styling is certainly much more appealing than any other rack that I've seen in the past. LOVE this piece and would highly recommend it!! March 7, 2012
This product is very sturdy and exactly as described. Great product! Great looking! Very sturdy construction and easy to assemble. I converted a small office into a closet/dressing area and both of these coat racks hold all my winter excess clothing. I added baskets on the top and bottom shelves to holds scarves, gloves, socks, etc. After adding a table and chair, I actually hide out a bit in there. With a glass of wine, of course! March 5, 2012
Looks nice & helps organize but not particularly well made The Crawford rack definitely helped me organize my clothes. I'm using it in my bedroom not for coats. But it was not the quality I expect from Ballard. It arrived with a broken piece, and one of the screws just won't go in all the way. If you were planning on using it temporarily and then disassembling it, I don't think it would be the easiest or quickest procedure. Overall, it serves it's purpose and looks nice but not sure I would buy it again. March 4, 2012
I love the design I will love it when it is assembled. The coat rack came with no assembly directions or fasteners to put it together. Ballard design has been very helpful in remedying the problem. Instead of having me rewrap, box, and ship this heavy metal item back to be replaced with a new one they are shipping me the assembly instructions and fasteners separately. That has saved me a lot of hassle, I am anxious to put it together, I love the design and the quality. It will look great in my spare bedroom. March 4, 2012
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Product:MI415-Crawford Coat Rack