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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Covington Bench 4.3 5 19 19
Very versatile and beautiful product! I use the Covington Bench in my kitchen area by our back door. I already had a woven basket that fit on the bench's shelf perfectly! It will hold 2 five pound sacks of potatoes, and since we're short on cabinet space it really helped with this problem. Also, it doubles as additional seating and as a stool to help me reach high shelves in my kitchen. Who could ask for more! July 6, 2013
Great antique bench with a few tweaks I originally ordered the oak, but the color was much darker than pictured, so I exchanged it for the white. The color worked better, but it was a little uneven. I added some adhesive cushions to the feet and balanced it. Now, it fits well into the kitchen. May 9, 2013
Perfect size,color and look I have wanted this bench for sometime and was so glad it came back. I ordered the smaller in the distressed oak. I took it right out of the box and use it in a sunny spot as a table for my plants. Perfect accent and well made. Thanks again Ballard's! April 20, 2013
Covington Bench I ordered the smaller size, antique black bench. Around the Holidays it was back-ordered and I 'm happy to report it's finally arrived; completely assembled and ready to use. I was a bit undecided ordering the bench, but so very happy I did! It's well made, sturdy, and a classic style that I'll appreciate having for many years. I'm using it as an additional bedside table but can see many uses for it! So happy with my purchase! March 8, 2013
Not sturdy We had purchased this bench a few years ago and needed a second one for our kitchen table. Unfortunately, it does not seem to be made with the same stability. Our initial bench is very sturdy, but we actually have had to exchange the one we received on our most recent purchase. The replacement is better, but still not as sturdy as the first. February 22, 2013
Great bench I bought this bench for a client that needed a very narrow surface between a reading chair and a window. This fit the bill perfectly because it looks great as a bench under a family room window, can pull double duty as extra seating during parties, but is still close enough and large enough to serve as a table for books and drinks next to the reading chair. Arrived very well packaged and fully assembled, sturdier then I thought it might be. client was very pleased. February 14, 2013
Great Little Side Table Good quality; pretty styling; perfect as a side table next to a chair. I put a basket on the shelf and use it to store magazines. Love it! January 28, 2013
Very versatile and good quality. Very sturdy and could be used as a table or a bench especially as it is so narrow. Love it! January 9, 2013
The Bench is not sturdy. It wobbles to the left and right. The appearance is nice; however, it should not be used as a bench because it is not sturdy. It wobbles left and right. December 20, 2012
Fits our needs exactly Great price, free shipping and speedy delivery on a well built item. What's not to like. December 20, 2012
Nice Bench! We have had our bench about a month now and use it daily near our entryway. It arrived quickly, has no defects, is solidly built and a great value for the price. December 11, 2012
Shoddy design and workmanship The bench was missing a screw. Found it while breaking down the box. The hole for the screw and adjacent screw were completely stripped making it impossible to tighten. December 3, 2012
I was very disappointed in this product. Not only did my husband have to re-tighten every screw in the bench, even after he tightened them, the bench is shaky. We would have returned it, but he destroyed the box too quickly. The workmanship in the product was sub-par. November 23, 2012
lovely and well made The bench will come to good use in my dining room, even though it is not long enough for three people. I still would recommend the bench, but be aware of the size. November 8, 2012
Absolutely perfect! This bench is sturdy, well made and perfect for my foyer. Couldn't be more pleased! November 1, 2012
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Product:SB154-Covington Bench